Guys Let's Do something about our Problems

Ok Anyway , I will find out the Icasa process later today and setup a method where we can all have a part in the submission.

Oh and Jeanres, that is my right btw , that is supposed to be why Icasa is there , so we can complain when Neotel refuses to listen to us.
 
I never said its not your right to complain :) you can do that all you want but by ranting and raving you will get nowhere.
 
cda said:
It is ironically that network which causes half their problems.
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The network itelf is pretty good ( from a Fiber pov ). The problem is how the use of it has been done. There is enough fiber that was laid to make a hell of a redundant network so that even if they lose a few fiber paths, there should be no service interruptions.

I do not see that as the core problem though tbh.

I think they have made a few big mistakes.

1) The mapping system they use to decide if you get coverage has a major flaw in their calculation. Hence under load people do not get coverage where on the map they are shown as excellent indoor.
2) They did not calculate correctly how much bandwidth each tower needs for an optimum number of people. This can also seen by one of teh comments made that they did NOT EXPECT some of the prime users to be using as much bandwidth as they currently do. Ie the analysts do not actually understand the fringe internet users.
3) The towers are over subscribed hence the slow speeds
4) They allow their engineers to change the Antennae direction to "optimize" the coverage once they have subscribers signed up.
5) The support structure ( people and systems ) has not been adeqately deployed for the number of subscribers they have.
Help desks are continually down
No Bandwidth managers
Untrained support
Insuffiecent field staff

The above 5 points can cover the majority of the problems that are shown on MyBB
 
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Intox said:
When I signed up I knew that I was in for a bumpy ride, its a new service after all but do you not think that they have had a reasonable amount of time to sort out some of the teething problems.
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I also knew I was in for a bumpy ride, but OMG man, 1 year down the line, how much more of this bumpy ride must I tolerate?

It's like having a PERMO-PMS GF... always fighting with you, always shouting, etc. How much of it will you tolerate before you say frack off?!

Same story, I have always been very patient with Neotel, check my other threads, it's only after say month 7 that I said, FRACK THIS! COME RIGHT NOW!
 
I would imagine there is prioritisation somewhere, but I would expect it would be services with an sla > non sla services and this is where some of the congestion issues come from. As more business users get on a specific tower there is less available bandwidth available for non sla services.

As far as Flex goes it is supposed to be totally unshaped where prime is shaped from a service pov.
 
MDE said:
could it possible that flex users get priority then prime and then lite?
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I wouldn't be surprised, that or they are packing the towers with users and from what I know of wireless, it's struggling, that's why when we get fast speeds, it's because of the towers 'not' being in 'as much use'
 
OK back to the origional thread.

I have sent an email to the info email at icasa asking how we can go about lodging a "group" complaint against Icasa and what they would need from us. I will give that a few days to get an answer. If I dont get a response I will call them and start working my way through the chain.
 
im gonna put some petrol in this fire. We all slamming Neotel, neotel this neotel that. Granted its deserved. But I think its best to focus ICASA on the bigger problems here, ALL THE wireless network providers SUCK.

2007-2008 iBurst
Death-by-cap, speeds of barely 10kbps, constant disconnection, fit external antenna, speed up to 30kbps, still death-by-cap, still multiple disconnects. Email starts bouncing from their SMTP servers. the list goes on...

2008-2009
Vodacom 3G
Lets just say the iBurst looked better... This wasnt a service, it was daylight robbery.

2009-2009
Neotel Prime 10GB
As a phone, awesome. As a data device - awesome. Their network -rubbish. Neotel's technology is a proven system based on CDMA. Other countries use it without hiccup, as they do iBurst and 3G. However Neotel's routing sucked, their SMTP servers were on more RBL lists than chineseimporters.com and their bandwidth utilization system was based 10% on technology and 90% on a crystal ball. Slow speeds, bad routing yadda yadda the list goes on.

2009-NOW
Telkom DSL
I've been down twice. Once when lightning struck, another time when the line went out of sync. never for more than 24hr.

So yeah, give Neotel a break - they're just as rubbish as every other wireless provider.
 
Just logged another trouble ticket with Neotel regarding 'slow speeds'

The guy read the report back to me and he said that my line is fine (previous trouble ticket) and is probably a congestion issue.

So if they know about the problem, why not fix it!

Stop slapping 1000 people on 1 tower, MORONS!
 
gdiza said:
I also knew I was in for a bumpy ride, but OMG man, 1 year down the line, how much more of this bumpy ride must I tolerate?

It's like having a PERMO-PMS GF... always fighting with you, always shouting, etc. How much of it will you tolerate before you say frack off?!

Same story, I have always been very patient with Neotel, check my other threads, it's only after say month 7 that I said, FRACK THIS! COME RIGHT NOW!
Click to expand...

One can only be patient for so long before it starts getting ridiculous, which is exactly what is happening.
Was with Neotel for 1 year and 3 months.
I think there was more than enough time for them to at least provide a basic service to all their users but instead it got worse as time went on to the point where we are paying for for a connection that does not work.

Is it too much to ask to have a connection faster than dial up, apparently yes it is in Neotel's case.
Neotel does not even try or put some effort into it.
Update the clients that are struggling, not just leave them waiting and waiting then getting angry.
If they just called back when they said they would and updated me on why my connection is not working and even maybe give me a time line, I would have most likely have stuck it out a bit longer.

Good News that my stress levels have gone down since dumping Neotel :p
 
I'm going to do my cancellation document tonight, but properly, with screenshots and all and then send it in tomorrow.

I've also logged a trouble ticket, so here is me, yet again, hoping Neotel will make an effort.
Wonders will never stop with me... I keep on trying with them, even if I don't admit it.
 
I've contact Marius Botha who has helped me on a few occasions with my setup, let's see what he does to help, otherwise, if nothing, this will be my last ditch effort with Neotel.
 
I think he may have taken your call while he was at my house proving that there is nothing wrong with my connection (well, my echo is a little high).

He seems to be a very competent guy, working for a pretty incompetent company.

I am not holding my breath...
 
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