Looks like my wife's account has been hacked. NCSoft haven't come back to her yet after she supplied pictures of the original cards, but most likely she's lost all her characters and items, years worth of playing, etc. She's devastated. 
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Hacked
- Thread starter Claymore
- Start date
Chris_H
Expert Member
Eish dude, that sux, how long has the support ticket been open? NCSoft doesn't reimburse anything lost to hacked account or scams... I know from experience and I feel her pain!
Chris_H
Expert Member
She prolly downloaded a cheat program that turned out to be a key logger 
/joke
/joke
It was probably a hack on the NCSoft account on the website, not on GuildWars itself.
F
Fudzy
Guest
I'd double check your systems for keyloggers.
Definitely none. We run clean systems...
Account password was reset by NCSoft. One of her much-loved characters was deleted. Almost all of her 40+ suits of elite armour were salvaged. All materials gone, along with all spears, her 3 sets of chaos gloves, and all money. She has one complete set of armour left (one that didn't have Runes of Vigor on it), and a few random pieces, and her Tormented Shield is still there.
Necuno
Court Jester
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clearly you don't know how much time, effort and enjoyment goes into building up your characters and how it feels when you have been cleaned out.
if you ever had a hobby in your life and someone trashed it after you have put in some decent time and effort you would know.
NCSoft might give you some money etc etc.
Heard from a friend once that after he was hacked they gave him $$$ and some materials (he had a stack of ectos stolen). But he had screen shots that he took of some armour and the material storage.
Good luck mate.
When you've spent three years playing the game, and countless hours building things up, it's not any different from someone breaking into your house and destroying all the results of your hobby (carpentry, scale models, etc. etc.).
snobee
Expert Member
Agreed. If I lost 3 and a half years of characters and items... especially if my one character with 26 titles was deleted I would be really ill. :-(
I have heard of a number of stories where people were hacked, and I really would love to know how this happened if people are trojan, virus and keylogger free?
I have heard of a number of stories where people were hacked, and I really would love to know how this happened if people are trojan, virus and keylogger free?
I'm certain NCSoft's website was hacked.
lilDeath
Executive Member
Sorry to hear about being hacked. It is a gut-wrenching experience!
This hacking phenomenon has been quite common of late.
I think a lot of people that get hacked are not following good security practices - simple passwords, easy / sharing logins across everything, not changing passwords regularly, sharing passwords with other systems and services, like e-mail, FaceBook, Twitter and even your Internet Banking.
Lots of people get duped by going to dubious web sites, spyware being installed, keyloggers taking all their info. It can even be gold-sellers or installing third-party tools for use with GW.
It might even be someone you know, or think you know, social engineering is pretty easy without an unsuspecting person even realising it.
ANet should be able to tell who logged on, especially the IP details and you are by rights to ask what they did or what their actions were. They have been known to restore items too, if they found the victim were completely innocent.
NCsoft site could have been hacked, but I doubt it and they will be liable to communicate it. I am also still fine.
However, NCSoft did manage to perma ban players a few weeks ago due to fraudelent credit card purchases, which were actually legit (their systems picked it up as fraudulent). They reversed the bans as people logged support tickets.
The Internet is a bad place - trust no-one!
This hacking phenomenon has been quite common of late.
I think a lot of people that get hacked are not following good security practices - simple passwords, easy / sharing logins across everything, not changing passwords regularly, sharing passwords with other systems and services, like e-mail, FaceBook, Twitter and even your Internet Banking.
Lots of people get duped by going to dubious web sites, spyware being installed, keyloggers taking all their info. It can even be gold-sellers or installing third-party tools for use with GW.
It might even be someone you know, or think you know, social engineering is pretty easy without an unsuspecting person even realising it.
ANet should be able to tell who logged on, especially the IP details and you are by rights to ask what they did or what their actions were. They have been known to restore items too, if they found the victim were completely innocent.
NCsoft site could have been hacked, but I doubt it and they will be liable to communicate it. I am also still fine.
However, NCSoft did manage to perma ban players a few weeks ago due to fraudelent credit card purchases, which were actually legit (their systems picked it up as fraudulent). They reversed the bans as people logged support tickets.
The Internet is a bad place - trust no-one!
lilDeath
Executive Member
Quite easily.
1/ Clicking spoofed links on websites or in e-mail.
2/ Opening e-mails from unknown / untrusted sources.
3/ Installing shareware / spyware / adware applications you don't know anything about, i.e. how they work or what it is you are actually ONTOP of the actual application you are installing.
These are the 3 biggest ways imo.
You are. ANet cannot be held responsible or liable for your computer and what you do on the Internet. You are.
They can only advise, which they have been doing for quite a while now via their EULA, login announcement messages about being careful with your account security, suggesting best practices, warning about phishing and scamming, and even updating (implementing) the RMT (Real-Money Trading) policy.
You are always free to open a Support Ticket and ask what is going on, what they can do - they have very good means to check logs and determine what went on, but if they find you were at fault, by having a password of 123456, for instance, then, well... it is your fault.
You have to look at it from their side as well, you will get people that will try and exploit the system if it is not properly applied - that's just human nature.
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l.Onslaught.l
Active Member
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well we all have a keylogger on our GW
I installed Kaspersky 30 Trail (was told its the best in the market at the moe) it even picked up the Trojans on my Flash drive that AVG couldn't. But noticed two warnings from GW. So I was freaking out when i saw Keylogging with my GW. So asked 4 other friends with GW to download Kaspersky and run the test ~ all of them have it.
My question is then:
Does some one just need to get ahold of that keylogging to see my detials?
or how does a Keylogging program work?
Proof:
http://img134.imageshack.us/img134/6425/keyloggergw.jpg
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