Halp - What are your network / Firewall rules

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Kleine Fische

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Hi,

I need your help with firewall/network settings for WOW.

If there is a network/ADSL/Router Expert who is prepared to come to my house to trouble shoot and solve the problem I am offering a 2K reward. (Cape Town-TableView):whistle:

I have tried everything suggested in the thread "Solution to PING/DC problems" http://mybroadband.co.za/vb/showthread.php/192745-Solution-to-PING-DC-problems with no positive result :(

Other then to sign up for the lowerping type 3rd party services.

I cant even run 10 mans efficiently anymore (I used to be a hardcore 25man raider till lag killed that) in a 10 man whilst in combat I sit between 780 - 1200 depending on AOE, # of Mobs ect.

My environment:
Cape Town - Tableview
Telkom 4Mb ADSL line
ISP - Afrihost / Webafrica 6Gb data unshaped
Netgear Model # (?? need to look this up later) Router
Intel i7 PC 7 months old

I suspect that my Router firewall and or network rules are not correctly setup.
I have made a few rules for incoming ports (As per the wow forums support detail them) I however have non setup for outgoing.

I have logged a fault report numerous times with Telkom, and ofc they just tell me that there are no problems with the line.

This is a long standing problem that began about 2 years ago. When the problem 1st started I did a few things in an attempt to solve it.
thats when I followed what was concisely suggested in this post http://mybroadband.co.za/vb/showthread.php/192745-Solution-to-PING-DC-problems . At the time of my issues this post was not yet created and I gathered info from all over the web.
Non of these things solved my issue, I out of desperation purchased a new Router, tried various ISP's (SAIX used to be my ISP) (all this done Post Telkom telling me the line was fine)

So if anyone thinks they are able to help I would greatly appreciate hearing from you. If you need any further details just post here or PM me and Ill get the details.

Little Fish
 
Damn that sux bud. I will try and help a bit if I can.
There is few things that has changed over time and other things that can now cause a problem.

1: Lets start with you finding out what Netgear router you have. I have 2 Netgear ones myself:
DG834
DG834PN

2: Check your firmware. Its under Router Status.
ie. Firmware Version V5.01.16 - DGTeam Rev. 1018

3: On that screen click the "Show Statistics" button
Copy and paste the following for me:

ADSL Link Downstream Upstream
Connection Speed 4096 kbps 512 kbps
Line Attenuation 16.0 db 8.0 db
Noise Margin 28.4 db 13.0 db

4: What OS are you using

5: It is a know factor that some Netgear routers & 10meg exchanges does not go well 2gether. I have an edited firmware and have an "Advanced ADSL settings" where I can turn OFF ADSL2 and just use G.DMT. But lets get to this later as you said you have tried other routers and thus this is probly not the problem.

6: BTW You do not have to open or set any ports for WOW with a Netgear router.

Lets start with the above.
 
ok you have best isp so thats fine

4mb line fine

netgear is good router fine.

though i think somethign could be up for your line, i know webafrica have problems atm.

i am willing to come out in this weekend to tableview with my pc, to see if it is pc problem etc, but i aint accepting 2k reward, its to much lol

p.s i am qualified technician, so should be able to fix it :P
 
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Hi Guys,

Thanks for the quick replies and reading through the wall of text, truly appreciate it.

Firstly I know 2K reward is too much but Im just so damned tired of this issue I want it to just go away so I can play in peace. /sigh If the problem is somehow resolved via someones advice posted in this thread I will feel compelled to offer something as a sign of gratitude.

@ SnowWar
I think my Netgear is the DG834PN I will however dbl chk tonight when I am home. Ill also follow your steps and give feedback tonight. Many thanks

@ hereticangel
Your offer is music to my ears. Ill follow the advice and post results based on the other posts in this thread first and see if we cant save you a trip ;) If however we dont get it sorted, which day would suite you best Sat / Sun? And Ill be sure to food and beverage on hand and if we do solve the prob we could settle on something fair.

@prOd Ill run a speedtest tonight as well and post the results

Regards
 
SnoWar I have some feedback;


1: Lets start with you finding out what Netgear router you have.
DG834N (is what I have)

2: Check your firmware. Its under Router Status.
ie. Firmware Version V5.01.16 - DGTeam Rev. 1018
Firmware is V1.02.15

3: On that screen click the "Show Statistics" button
Copy and paste the following for me:

Modem
ADSL Firmware Version A2pB023b.d20e
Modem Status Connected
DownStream Connection Speed 4096 kbps
UpStream Connection Speed 512 kbps
VPI 8
VCI 35
**********************************
On Webafrica acc the following is true
**********************************
ADSL Link Downstream Upstream
Connection Speed 4096 kbps 512 kbps
Line Attenuation 46.0 db 27.5 db
Noise Margin 13.4 db 13.0 db

local Above


Int Paris Above

**************************************
On Afrihost acc the following is true
**************************************
ADSL Link Downstream Upstream
Connection Speed 4096 kbps 512 kbps
Line Attenuation 46.0 db 27.5 db
Noise Margin 12.6 db 13.0 db


Local Above


Int Paris Above
4: What OS are you using
Win 7 Home Prem (64)

I think thats all you asked for atm.

Hope this helps a bit if not, lets move to stage 2 :(
 
you shouldn't need firewall rules on your router.

disable your firewalls on your pc if you use them (windows firewall,****tyfirewallx,etc)
if you connect via wireless to your router make sure you dont keep your router on the ground with 8 walls between you and it ( i never did that i promise).
show us some traceroutes to europe
download netlimiter and monitor your connection to make sure nothing else is raping your connection while you are trying to play
 
Kleine Fische said:
Hi,

I need your help with firewall/network settings for WOW.

If there is a network/ADSL/Router Expert who is prepared to come to my house to trouble shoot and solve the problem I am offering a 2K reward. (Cape Town-TableView):whistle:

I have tried everything suggested in the thread "Solution to PING/DC problems" http://mybroadband.co.za/vb/showthread.php/192745-Solution-to-PING-DC-problems with no positive result :(

Other then to sign up for the lowerping type 3rd party services.

I cant even run 10 mans efficiently anymore (I used to be a hardcore 25man raider till lag killed that) in a 10 man whilst in combat I sit between 780 - 1200 depending on AOE, # of Mobs ect.

My environment:
Cape Town - Tableview
Telkom 4Mb ADSL line
ISP - Afrihost / Webafrica 6Gb data unshaped
Netgear Model # (?? need to look this up later) Router
Intel i7 PC 7 months old

I suspect that my Router firewall and or network rules are not correctly setup.
I have made a few rules for incoming ports (As per the wow forums support detail them) I however have non setup for outgoing.

I have logged a fault report numerous times with Telkom, and ofc they just tell me that there are no problems with the line.

This is a long standing problem that began about 2 years ago. When the problem 1st started I did a few things in an attempt to solve it.
thats when I followed what was concisely suggested in this post http://mybroadband.co.za/vb/showthread.php/192745-Solution-to-PING-DC-problems . At the time of my issues this post was not yet created and I gathered info from all over the web.
Non of these things solved my issue, I out of desperation purchased a new Router, tried various ISP's (SAIX used to be my ISP) (all this done Post Telkom telling me the line was fine)

So if anyone thinks they are able to help I would greatly appreciate hearing from you. If you need any further details just post here or PM me and Ill get the details.

Little Fish
Click to expand...

Your system specs might help if you mention that ;)
 
Right lets see

1: Router should be fine.

2: You have the latest firmware

3: IMO You def. have a problem with your LA & SNR. Where WOW is concerned you want your LA to be below 40, but more importantly your SNR (signal noise ratio) or Noise Margin to as good as possible.
This is my home PC:

Connection Speed 4096 kbps 512 kbps
Line Attenuation 35.0 db 19.5 db
Noise Margin 21.3 db 13.5 db

Now a while back my SNR was generally sitting @ 15 db 12db, but the thing you need to remember about that is it moves around a bit. I kept refreshing mine and I sometimes saw it @ 6 db for a sec. Problem it cause for me is when there was allot of AOE happening I would get DC'd.
I phoned telkom, reported Intermit Fault. They then reset your ports etc. This generally helps a little bit. But I have 2 telephones in different parts of my hours + a fax. I had them come out and replace my old connector where it splits and I sorted my lines in the house. It immediately went up from the 15 db 12db (with the up and downs I had to say 6 db) to what I pasted above (21.3 db 13.5 db) and it stays stable @ that. I now have no problems and play with a 240ms with my proxy.

Have a look @ http://www.naschenweng.info/2008/10/16/adsl-significance-of-snr-and-attenuation. It generally give you a good idea, BUT I do find that wow seems to be somehow more sensitive. Where other games will not give me a problem and one can play fine, you will get problems with wow.
If you ask me I would say ideally:
LA: < 40 & < 20
SNR: 18+ & 13+

I've just explaining here how I had experience with it. I had the same thing in a previous Flat, and when I sorted my LA & SNR my problems went away. That is why I am a firm believer than it matters quite a bit more where Wow is concerned.
So
- Start in your home. Do you have more than 1 phone in the house?
- Do you have a fax. Unplug it.
- Check that the connectors looks good and they are not that old Female-Male types. Replace asap
- Is all the lines in good quality, even outside. Or is it running through 5 trees or anywhere you'd get heavy interference of any sort.
- Report an Intermit Fault & ask then to reset ports.
- Call them out if you have to. (I know a telkom guy who comes out & properly checks everything for me when I think there is a problem). You now know your settings is not really optimal, and that can even mean you just live to far from the exchange. But that is def. not the only cause of crappy numbers.

- Right now, one can also force the router to ONLY run in G.DMT Modulation mode mode. I am not sure if you can set it with your router. As I said I am running a custom firmware which unlocks that options for me. Have a look. for me its under Advanced ADSL settings. There has been reports of some Netgear routers having problems with Telkoms retarded 10mbps exchanges.

- Try running your router in Modem only mode. Open this link (if the IP is the same): http://192.168.0.1/setup.cgi?next_file=mode.htm Select Modem (Modem Only). You will then have to create a PPPOE connection from Windows and dial out with it. And connect with a cable oc. Skip the wireless idea.

Again most important imo is to get the LA & SNR in the range I gave above. It sorted things for me on 2 occasions already.

GL, Thats all I have for u atm :)
 
@ SnoWar

Ok, great thanks for your post.

Ill start with trouble shooting the physical stuff and Reporting fault tmmrw with Telkom. I have those male/female connectors, and I have a handset and a house alarm that somehow connects to it all. I cant seem to see how it does tho? Anyway they can trace that for me or the alarm co. can. No fax.

I never use the handset so that can be removed too as far as I am concerned.
 
Aw I saw a red light flashing when u said House alarm. Thats exactly the kind of things that can cause big problems.

If you have one of these: http://upload.wikimedia.org/wikipedia/en/9/94/Protea_Telephone_Jack.jpg (the right side type of thing), its called a old Protea Telephone Jack then get Telkom to come and replace it with the newer one asap.

Get Telkom to install a NEW Box that splits into 2 out lines. One for your Router and one for your ADSL filter, which in turn has 2 out lines for the telephone and alarm.

ie
telkom.png


Now start by unplugging the line that goes to the Filter, thus you only have your Router on the line. Startup, check your LA & SNR. Next add Filter with Telephone and check again & lastly Add alarm and check again. I hope you understand the quick 'pic' I did above :p

GL!
 
Last edited:
If you can connect then your firewall is fine. You should never have to fiddle any network settings.

Problems on your side which can cause disconnects include:
1 low RAM. 2mb is minimum, I would say
2 hard disk problems. Could be preventing the loading of files, which lead to lag and eventual dc
3 low spec graphics card. You may have to down some features, although these settings should have defaulted to the lower settings

Out of your control:
1 Water contamination somewhere on your line
2 Problems at your exchange
3 Your ISP may have problems and since most primroses HTTP and mail ports, traffic on the gaming ports will suffer when they have problems
4 Blizzard. Instances are broken on some realms. From about 9pm last night, this improved on my realm, but I would guess some realms may still have issues
 
Morning guys (&Gals?)

@SnoWar
I dont have the Protea connection I have the RJ45(?) connectors.

I followed your diag from imageshack and it was setup like that to start with, so I just disconnected the phn line and the alarm leaving only the ADSL line connecting from the wall directly to the router and Line Attenuation didn't change 46.0 db 27.5 db

Ive logged a fault with Telkom and asked that they reset my port, as well as come check the wiring at the wall jack. Im not going to fiddle with the custom settings and firmware you detailed in your post right now I think we need to try and resolve the SNR , Attune issue so lets see what happens post Telkoms visit.

@ Zippy
My System Hardware is as follows
Win 7 Home Prem (64bit)
CPU = Intel core i5 3.Ghz
RAM = 4Gb
Drive = SATA 500Gb Seagate (110Gb Free)
GPU = ATI Radeon HD5800 1gb DDR5 RAM 875Mhz (Driver Ver 8.702.0.0 date 2010/02/02)

Points you raise that are out of my control:
1) I believe with the process I am following with SnoWar we trying to assess this or similar issues related to the line SNR and Attunement
2) part of point 1's process I beleive will unearth if the problem is at the exchange
3) I have 2 ISP accounts that I swap between and I read their forum updates regarding latency and service issues.
4) This is a long standing problem going on for +- 2years and I have in desperation posted here before I give up the game.

I was a hardcore 25 man raider in a guild with some world 100 rankings and realm 1sts under our belts (Radeon-EU Aerie Peak) I have subsequently left that guild as the bulk x-realmed but I stayed on AP because I just cant contribute any longer to the raid group and guild progress in PVE so the xrealm in my case was pointless.

So adjusting to trying to be a social player is just killing me and I only play to either Raid or pvp. I can do neither with my connection currently. I know how to play my char and the game and just cant cope it anymore when I die or someone else dies not because I didnt know what to do, I just couldn't respond in time to do it. Leaving me to deal with the bitching on vent and chat.

Cheers

Little Fish
 
While playing:

Tracert www.wow-europe.com

ping -n 10 www.wow-europe.com

Will give an idea if there's a latency issue somewhere between you and the WoW upstream provider ( Telia )

Are your Latencies the same with a lvl1 toon and your main?
 
@PsyWulf
The latency I experience is normally only really visible and noticeable in a raid environment. So if you would like to boost my lvl 1 Lock Dotti just let me know so we can test it ;)

Generally speaking out of raid I hover round 480 - 680 sometimes I think the latency bar lies and tells me Im at 320 oO

Ill run a Trace tonight and post results.
 
Last edited:
Well if it's only in raid environment you may want to install Fubar and addonspamfu and check if anybody in the raid/bg/arena is transmitting an overt amount of addon traffic. Common problem children are failscore,Carbonite,DoTimer and Ensidiafails' talent checker
 
Kleine, the LA is basically the distance you are from the exchange and it determines the Max speed your line can run. Have a look @
http://www.dslreports.com/r0/downlo...4bf62/Lets apply for 6016 Kbps FastPath! .GIF
Ugly url I know. That is under optimal conditions. ie you are +- 3.3km from the exchange

Generally under good conditions you should be fine. The factor comes in when you combine the LA & SNR. If the SNR is good then higher LA is not really a problem. I've always stayed under 40 @ the flats and houses I've lived in.
Its NOT really something you can change, except to move closer to the exchange. (do note that these numbers can be a bit wrong under some conditions)

The numbers I am more interested in is the SNR (Noise Margin) and thats what imo affects your line and WOW allot. I am 99% sure that is what caused my problems.
Can you please give me the SNR values during the 3 steps in my previous post. Restart your router after every change is made and set the Poll Interval really low (2 sec) or stay on that Show Statistics screen for a while each time while you look @ the Noise Margin

If your problem is not something else also (I take it you have tried to raid with no addons on? and still had the problems) I really do think that if you can bring your Noise Margin to something like +- 20 db 13db without it jumping up and down you should be fine. Because as I said before I was having problems when I had 15 db 12db that jumped around a bit, but now that I am @ 21.3 db 13.5 db I have 0 problems and all I did was sort out my line to router, filter, phone & fax & old connectors I had.

Another info link: http://forum.twilightgaming.co.za/index.php?/topic/4963-snr-margin-line-attenuation-explained/

You could also ask telkom to set your line speed @ say 2mbps and see what happens. (you will understand if u read the link above)

Anyway, I'll check back later and post something. have 2 work atm
 
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