After having (in the past) experienced nothing but good / excellent service from Amazon, it would appear that Jeff is no longer interested in providing "service" of any kind, other than very bad, and that by people unable to speak English in any dialect, including American.
At least, that has been my experience in trying to purchase an 11th generation Kindle at Black Friday / Cyber Monday price this almost-past week-end.
Suffice to say that I have wasted a number of hours being mislead and generally stuffed around by Amazon, all to no avail


/vent