Hardware Bargains

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EmileS

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10% discount it is! Bet they'll have systems in place to avoid this havoc again
 
Zuner

Zuner

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ok so i got 2 vouchers for the 2 orders off their site, now i still have an order from BoB awaiting eft, what are your thoughts?

EDIT: Check your spam folders BTW.

EDIT: i re-read it and they sent a voucher for orders from BoB and for their site, so everything is being scrapped :(
 
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assassin

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Seems only BoB at the moment.

Odd though it reads as follows:

Over the past several days FirstShop.co.za experienced a technical error that caused some products listed on our FirstShop.co.za e-commerce website to display incorrect pricing and availability. This resulted in a ‘manifest error’ as more fully described in the FirstShop terms and conditions.

Due to the above we advise you that the orders placed by you during the above time period have been cancelled and that you will be refunded in full for your purchase. In order to process your refund as soon as possible, please supply us with your banking details via this link or contact one of our consultants on 0861 320 021 or 011 790 4450.

We value your business and therefore undertake to provide you with a 10% discount on your next purchase in 2014 from the FirstShop.co.za e-commerce website. We have attached your voucher to this email and your Unique Voucher Number is $%%$

We apologize for any inconvenience caused to you and wish to reassure you of our commitment to providing you with the lowest possible prices and the widest variety of products.

Yours faithfully,
 
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Lostears

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K-VI said:
Yes, it might be applicable, but the CPA Law over rules as it is considered illegal. Whether it is in their terms and conditions or not, them changing their prices on advertised items as it was a mistake, is still not legal. This could lead to multiple court cases, and that would be worse for the company. It still falls under false advertising and/or bait marketing. Wish there was a lawyer on the forum that could actually confirm this. I understand that it was a mistake, but if it was as simple as refunding everybody, they would have already confirmed this via email 4 hours ago, instead of being in talks. I still believe that they are busy double checking the CPA law and seeing if they have a way of getting out of this. Even if they refund everybody, no one is going to be happy about it, and the companies name goes to dirt. Feel sorry for them, as most companies will not walk away from something like this.
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Before i even start, im not for what First shop did. HOWEVER. You are ignorant to the highest degree.They did not con you into buying anything in the store. They did not sell you an inferior good. They did not sell you 2nd hand goods or a good that was faulty. Yes, they had an incorrectly listed priced good. This is not false advertising in and of itself. False advertising is when a company lists a good for say, R2000. But in order to get said good at R2000, you first need to have spent X amount, or buy this or that good. This is false and misleading pricing. Did first shop do this? Did you have to buy anything in order to get the pricing listed? NO. So stfu.

They had incorrectly priced goods, i do not think for a second that they will not refund everyone exactly what they paid for plus maybe something for compensation like discount vouchers. I really would like you to go to CCMA court with this though. it would be freaking hilarious to see you fight this, and on the offchance that you win, then have to pay enormous law and court costs in order to save a few rands.

1. In the E&oE it states that if pricing is incorrect, they reserve the right to cancel and refund any orders.

If you want to bring in CPA laws, let me quote something for you:

Obvious errors

If there is an obvious error in a price displayed, the supplier will not be bound by that price if the supplier corrects the error and informs the consumer of the correct price before the sale is concluded. The supplier is not obliged to sell the goods to the consumer at the patently incorrect price. It follows that if the price is not obviously incorrect the seller will be bound by the displayed price but, the seller will not be bound where the price displayed in relation to any goods or services has been changed, covered or removed by an unauthorised person. It is a criminal offence for anyone to tamper with the supplier’s prices.

What should you do?

Suppliers should be vigilant when it comes to pricing on goods and they should:

ensure that goods and services have one displayed price;
correct pricing errors as soon as possible and ensure that consumers are informed of the error before any sale;
appoint a specific employee to be responsible to check for price errors at regular intervals; and
get legal advice if in doubt
Although the Consumer Protection Act protects the consumer and ensures that the consumer knows the total price that they are to be charged for the goods and that the price is fair, it does not entitle the consumer to an unfair price benefit or to take advantage of the supplier.
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This is clearly an obvious ERROR.
 
GreGorGy

GreGorGy

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sand_man said:
It is way to complicated to be of any use to the average joe it's meant to protect!!
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Well, to be fair, name an act that isn't like that. The only way to really understand half of these civil acts is to transgress the damn things. You know, putting the trial back into Trial and Error.
 
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rodga

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May 9, 2007
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Also received the mail. Oh well, too good to be true. I will use them in the future though as their normal pricing is reasonable. Let's see how long it takes to get the cc charge reversed.
 
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Lostears

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GreGorGy said:
WTF has CCMA to do with anything? If you had read this section of the thread, you would have noticed that I advised pretty much the same thing, yet without resorting to hostility.
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Sorry, i just got overly frustrated with that person and his comments about bringing CPA law into this :(. I didnt meant to be hostile. Often you go to the CCMA for CPA law disputes as far as i know?
 
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d7e7r7

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I got the message... It was in my spam folder... Meh... Not the happiest, think they could have handled that better... :(
 
Praeses

Praeses

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Personally I don't think they can do the whole refund thing through an already paid BoB purchase, but I'm really not going to be an ass about it so I just submitted my return form :)
 
GreGorGy

GreGorGy

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Lostears said:
Sorry, i just got overly frustrated with that person and his comments about bringing CPA law into this :(. I didnt meant to be hostile. Often you go to the CCMA for CPA law disputes as far as i know?
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CCMA = labour. Naughty staff member!
CPA = buyer and seller. No staff involved at all.
 
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jarrodr

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I still haven't got an email, checked all folders in my email. Do you think I'm a lucky one...
 
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Bundu

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Feb 15, 2011
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sjo! 20 pages of wishful thinking!

Hope this thread will return to normal at some stage...
 
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