Hardware Bargains

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morkhans said:
I think the people complaining about this error need to seriously question their morals. It was pretty clear from the onset the price was way wrong, yet they jump onto it like wolves on a fresh carcass. Honouring an error like that would seriously dent the bottom line of a small company. With a catalogue that size you have to automate it and errors are going to creep in.

So from my side no hard feelings loot rep. A show of goodwill IMO would be a R50-R100 voucher, but I would put money on it that pretty much every person who ordered those drives knew they were going to screw you over if you were to honour it.
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^^ This

Exactly.
 
This outcome was expected. Even the mini backlash from a few was expected.
 
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rodga said:
U sure about that?
Do refunded purchases get ebucks?
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Normally yes ,I know I do get the ebucks from takealot.

Fnb still see me spending 3k on my card ,then loot refunds me from there side. If you request fnb to refund you the money ,then you loose the ebucks.
 
morkhans said:
I think the people complaining about this error need to seriously question their morals. It was pretty clear from the onset the price was way wrong, yet they jump onto it like wolves on a fresh carcass. Honouring an error like that would seriously dent the bottom line of a small company. With a catalogue that size you have to automate it and errors are going to creep in.

So from my side no hard feelings loot rep. A show of goodwill IMO would be a R50-R100 voucher, but I would put money on it that pretty much every person who ordered those drives knew they were going to screw you over if you were to honour it.
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It's the mods fault at the end of the day. My request to delete this thread was ignored :P
 
morkhans said:
I think the people complaining about this error need to seriously question their morals. It was pretty clear from the onset the price was way wrong, yet they jump onto it like wolves on a fresh carcass. Honouring an error like that would seriously dent the bottom line of a small company. With a catalogue that size you have to automate it and errors are going to creep in.

So from my side no hard feelings loot rep. A show of goodwill IMO would be a R50-R100 voucher, but I would put money on it that pretty much every person who ordered those drives knew they were going to screw you over if you were to honour it.
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No hard feelings here.
 
Loot.co.za said:
Morning All

Not the nicest surprise to come into the office to first thing in the morning -- I'm afraid that that price for the 6TB is horribly horribly horribly wrong -- there was a glitch in a data load and two skus were swapped for one supplier which then kicked in the wrong price when we ran an update -- the price you are seeing there is actually for a Western Digital WD10J31X WD Blue 2.5" SSHD. Unfortunately, the real price is over R6k and as I am sure you can understand, we will be unable to supply at the price that was on the site. I will get customer services to action refunds ASAP for all the orders placed at the incorrect price. Apologies for the error!
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I didn't order because I knew it was an error. BUT: When I experienced something similar at Takealot, they cancelled the order, apologised and then refunded along with an extra R250 voucher credit to my account as a gesture of goodwill. THAT is how business is done and what I would do in my retail business.

Use it.. don't use it...
 
Tell them to refund into your cheque account and then transfer into cred card. I did that got the ebucks, skinned the proverbial cat
 
FlashSA said:
I didn't order because I knew it was an error. BUT: When I experienced something similar at Takealot, they cancelled the order, apologised and then refunded along with an extra R250 voucher credit to my account as a gesture of goodwill. THAT is how business is done and what I would do in my retail business.

Use it.. don't use it...
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I think the fact that we continued the discussion publicly on a thread that we know the loot rep visits deserves something at least. I think they should PM us personal vouchers for picking up their error.

Some of us went furthur by placing orders (putting money in) at a rate that we knew would raise red flags in the system and therefore alert them that something was wrong. We deserve even better vouchers.
 
Gtx Gaming said:
I ordered it ,because I still get the ebucks from fnb :P
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rodga said:
U sure about that?
Do refunded purchases get ebucks?
Click to expand...

Gtx Gaming said:
Normally yes ,I know I do get the ebucks from takealot.

Fnb still see me spending 3k on my card ,then loot refunds me from there side. If you request fnb to refund you the money ,then you loose the ebucks.
Click to expand...

wentworth65 said:
Tell them to refund into your cheque account and then transfer into cred card. I did that got the ebucks, skinned the proverbial cat
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Yep, you will have to get the refund to another account - refund into credit card will reverse an eBucks earn.
 
throwaway420 said:
Y'all leeches lmao

hungry af
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No, there is a point here. No one should expect them to take a R4k+ knock. If there is anyone who still thinks they should get the drive at that wrong price they are crazy.

But goodwill gesture goes a long way (account credit for the opf%k). If I see something on Loot now and see it only slightly more at Takealot - which one will I buy from??
 
FlashSA said:
No, there is a point here. No one should expect them to take a R4k+ knock. If there is anyone who still thinks they should get the drive at that wrong price they are crazy.

But goodwill gesture goes a long way (account credit for the opf%k). If I see something on Loot now and see it only slightly more at Takealot - which one will I buy from??
Click to expand...

While I agree a small gesture is always welcome, people expecting R250+ in vouchers are just crazy.
 
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