Has Wootware received my payment?

[RyuuInch]

Hello

I bought a new PSU this morning, on Saturday, at Wootware and paid with my credit card. The amount went off my credit card but it still shows under my order in their site awaiting payment, and giving me the option to pay. Is this normal? Will it change soon? Or is it showing like this because it is weekend?

Kind regards
Richard

 

[KleinBoontjie]

They're only open week days. So it's the weekend thing.

 

[RyuuInch]

They're only open week days. So it's the weekend thing.

Awesome thanks for the reassurance, I appreciate it!

 

[maxxis]

Did you receive payment confirmation from the payment gateway?

 

[RyuuInch]

Did you receive payment confirmation from the payment gateway?

I did yes from something called Peach Payments. Is that correct?

 

[maxxis]

Peach is legit yes.

Sounds like there was a comms error between Peach and the Woot site.

Phone them on monday to manually process the order. Awaiting payment means the site didnt get the payment confirmation from Peach.

 

[NeonNinja]

Welcome to MyBroadband Richard, don't take things personally.

 

[NeonNinja]

A month or so back I also had an issue with a payment gateway - Payfast. Payment went through my card but was somehow not processed by Payfast. I phoned them, they saw the transaction. I think it took a day for them to resolve it.

 

[RyuuInch]

Peach is legit yes.

Sounds like there was a comms error between Peach and the Woot site.

Phone them on monday to manually process the order. Awaiting payment means the site didnt get the payment confirmation from Peach.

Awesome!

Think it might be.

I already sent them in an email with the unique code that came with the payment confirmation but if it is still unresolved on Monday Ill give them a call.

Thanks for the heads up, much appreciated!

 

[RyuuInch]

Welcome to MyBroadband Richard, don't take things personally.

Thanks for the welcome, means a lot to me!

 

[RyuuInch]

A month or so back I also had an issue with a payment gateway - Payfast. Payment went through my card but was somehow not processed by Payfast. I phoned them, they saw the transaction. I think it took a day for them to resolve it.

I see. Glad I am not alone in this. Thanks a ton for the reassurance. Do you reckon I phone the payment gate or Wootware?

 

[RyuuInch]

What does worry me though was that on the order page it says, “please remit payment within 48 hours to avoid cancellation.“ Do you guys think they will cancel my order because the payment wasn't correctly processed, because Monday is in 48 hours?

 

[NeonNinja]

I see. Glad I am not alone in this. Thanks a ton for the reassurance. Do you reckon I phone the payment gate or Wootware?

Payment gateway.

 

[RyuuInch]

Payment gateway.

Awesome thanks!

 

[_kabal_]

No. Contact wootware. They are the merchant. They can deal with the payment gateway if needed.

 

[RyuuInch]

No. Contact wootware. They are the merchant. They can deal with the payment gateway if needed.

Thanks for the heads up! I have emailed both just now.

 

[w1z4rd]

Bought over 100k worth of stuff from wootware, they are really good, so dont stress.

 

[RyuuInch]

Bought over 100k worth of stuff from wootware, they are really good, so dont stress.

Thanks for the reassurance, I really appreciate it!

 

[NeonNinja]

No. Contact wootware. They are the merchant. They can deal with the payment gateway if needed.

Reason I contacted the payment gateway is that the merchant wasn't aware of the transaction; in my case.

 

[RyuuInch]

Reason I contacted the payment gateway is that the merchant wasn't aware of the transaction; in my case.

That's completely understandable. I sent an email to both just in case as well.