Having new copper installed by Telkom

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Mikej0nes

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I just want to find out if it is possible to have Telkom replace the copper that runs to my house, and will this fix my problem?

I live less than 2km away from the nearest exchange, and one house away from the Telkom box in the corner. Yet the maximum I can get the line to sync at stability is 6144 kbps. previously, I can get the line to sync at 8mb but it is unstable now a days, about 2-3 years ago it was syncing at 8mb no problems.
 
It's more than likely a joint that has dried and not making proper contact.

DIY - check that the cabling in your jack is still sound. Open it up, loosen, take out a wire, inspect, put it back and tighten. Proceed to next wire.

Check your POTS/ADSL filters. If you have 2, swop them around.

Follow the cable from the jack to the next point of connect (sometimes just outside a window on your property). Check that everything is still properly affixed. Is it exposed to the elements, especially rain?

From here to the DP (pole or underground joint) and then to the street box (SDC) you have no control.

If your line has not improved, then you need to log a fault, but do so on your voice line, saying that there is a crackle on the line that gets worse when it rains. Ask them specifically to send out a techie to check your line from the jack to the SDC. Do NOT complain about ADSL until the techie gets to you!!!
 
The Telkom technician should have a signal analyzer which will allow him to pinpoint where the issue is.
 
Fudzy said:
The Telkom technician should have a signal analyzer which will allow him to pinpoint where the issue is.
Click to expand...
The problem is to get them to dispatch a technician... normally they simply do a remote test, see that he is synching at more than 4Mbps and close the fault.
 
If you make enough "noise" they will. I had major issues with the cable running to my house. Or at least the neighbors trees were the problem. After 6 months of complaining I got home one day and saw they installed my own little shiny box and new cable on the pole in my yard, old cable still hanging there but not connected to anything anymore.
 
Ill post the stats from my router when I get home. I think that should give some indication of the noise on the line. I don't really know how to interpret the information that it provides

Image of the router stats
stats.JPG
 
Last edited:
If your downstream attenuation is 44dB then you are around 3.2km (44/13.81) from the exchange which makes me think that you will struggle to get much better speeds than you are getting already. It's possible that a fault could be increasing the attenuation reading but if there are no other problems with the line I'm not sure that you can do much more to improve the situation.
 
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