hdd dead need help

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essop1@gp

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Hi all,
I need some help, my external hdd stopped working, thinking maybe it was the power supply of the casing, i took the drive and out in another sats drive and it powers up fine, then i connected the original drive to my pc andit doesnt power up, in fact when its connected to my pc the entire pc does even power on untik i unplug that drive, so it seems as if its just the power side of things thats the issue, any ideas on what to try, i have read about replacing the logic board, but what else is there to try?

Assistance with this will be highly appreciated
 
I'm guessing that you have an external drive that requires a separate power adapter.

In that case, the first thing to try would be to get another power adapter (with the same voltage and milliamps). Borrow one before you buy.

Another solution would be to buy a drive enclosure. Open the old casing, take out the hard drive (the actual drive inside) and put it in a new enclosure. If it's one of the tiny external hard disks you probably need a 2.5" hard drive enclosure. I recommend one not requiring a separate power supply.

How big is the hard drive? Do you have your data backed up elsewhere?
 
It's not the enclosure thats the problem the enclosure was tested with another 3.5" drive and it works fine. It's the actual drive that not working, not working in the enclosure and not working when the drive is directly connected to my pc.
 
The PCB on your HDD is faulty, hence the PC not powering up with it connected. If you're lucky the damage is localised to the PCB and not any other components.

A straight PCB swap with an identical board 99% not work unfortunately.
 
So in other words i am stuck with this dead hdd and can't do a thing with it unless by some miracle someone comes a long with another dead samsung 1.5TB hdd that i can test with, the chances of that are quite slim.

Anyone perhaps selling a 1.5TB or even a 1TB, doesnt have to be new?
 
essop1@gp said:
Hi all,
I need some help, my external hdd stopped working, thinking maybe it was the power supply of the casing, i took the drive and out in another sats drive and it powers up fine, then i connected the original drive to my pc andit doesnt power up, in fact when its connected to my pc the entire pc does even power on untik i unplug that drive, so it seems as if its just the power side of things thats the issue, any ideas on what to try, i have read about replacing the logic board, but what else is there to try?

Assistance with this will be highly appreciated
Click to expand...

Buy a new one
 
On the topic of dead HDDs:

I have a small 1TB external drive (the unpowered kind) that simply stopped working. Plug it in and it doesn't register anymore. The drive is 2 months' old and contains a lot of very important data.

Since it's still under warranty, I can send it back to the (online) store I got it from. They'll take it and send it to their technical guys who will confirm that the drive has failed and then they will issue me with a replacement unit under the warranty. However, then the original drive is gone and I can't get it back.

I want to recover the data on the drive but if I try to do this I void that same warranty that will give me a replacement. Opening the drive to repair it or sending it for data recovery will mean I get my data back, but not a replacement drive.

Essentially, they're forcing me to choose between a new drive or my data. I want both.
Any suggestions on how to handle this?
 
essop1@gp said:
Anyone perhaps selling a 1.5TB or even a 1TB, doesnt have to be new?
Click to expand...

I have a Samsung 1.5TB with a good logic board but bad sectors.
P/N: 491031GS702819
Model: HD154UI (1500GB/RS4/32M)
HDD P/N: HD154UI/Y Rev.A

Other markings:
SEC-HD154UI(B)
2009.07
 
Make, model etc etc etc?


AniV said:
On the topic of dead HDDs:

I have a small 1TB external drive (the unpowered kind) that simply stopped working. Plug it in and it doesn't register anymore. The drive is 2 months' old and contains a lot of very important data.

Since it's still under warranty, I can send it back to the (online) store I got it from. They'll take it and send it to their technical guys who will confirm that the drive has failed and then they will issue me with a replacement unit under the warranty. However, then the original drive is gone and I can't get it back.

I want to recover the data on the drive but if I try to do this I void that same warranty that will give me a replacement. Opening the drive to repair it or sending it for data recovery will mean I get my data back, but not a replacement drive.

Essentially, they're forcing me to choose between a new drive or my data. I want both.
Any suggestions on how to handle this?
Click to expand...
 
ponder said:
Make, model etc etc etc?
Click to expand...

It's a Toshiba STOR.E Art 4 USB3 1TB drive - like this one .

Bought it from IC end of December. (According to hubby)
Died end of January at the tender age of 1 month old. (WITH ALL MY WORK ON IT! ARRGHH!... breathing, breathing..)
 
AniV said:
It's a Toshiba STOR.E Art 4 USB3 1TB drive - like this one .

Bought it from IC end of December. (According to hubby)
Died end of January at the tender age of 1 month old. (WITH ALL MY WORK ON IT! ARRGHH!... breathing, breathing..)
Click to expand...

If it's any form of physical fault then the drive has to be opened up, in which case you lose the warranty. If you're lucky it could be a loose USB connection - try putting pressure when the USB cable connects to your drive.

Ultimately you will most likely need to decide which is more important, warranty replacement or the data.
 
South_Bit said:
If it's any form of physical fault then the drive has to be opened up, in which case you lose the warranty. If you're lucky it could be a loose USB connection - try putting pressure when the USB cable connects to your drive.

Ultimately you will most likely need to decide which is more important, warranty replacement or the data.
Click to expand...

What I'm trying to understand is why we are forced to choose between one or the other.
Why can't the store offer you a replacement drive (as per warranty) and then let you send the device for data recovery? They're just gonna chuck the thing away anyway. Why can't I have it back to perform a recovery?
Grrrr.
So let me think - several days of editing work, or R1600 for a new drive. Nope, sorry, still not happy choosing just one.
 
AniV said:
What I'm trying to understand is why we are forced to choose between one or the other.
Why can't the store offer you a replacement drive (as per warranty) and then let you send the device for data recovery? They're just gonna chuck the thing away anyway. Why can't I have it back to perform a recovery?
Grrrr.
So let me think - several days of editing work, or R1600 for a new drive. Nope, sorry, still not happy choosing just one.
Click to expand...

They do clearly state that the data on a hard drive is your responsibility. If the data is so important and you have the money for data recovery (which is expensive) I can't understand why you never made a backup :confused: You should know that no hard drive will last forever, so not backing up important data is just like playing Russian roulette.

I generally don't back up things. Sure I have friends who basically have the same things I do which is a kind of backup but to me it's not necessary. However, things I do find important I backup at least to 3 other sources
 
robdutchmonkey said:
They do clearly state that the data on a hard drive is your responsibility. If the data is so important and you have the money for data recovery (which is expensive) I can't understand why you never made a backup :confused: You should know that no hard drive will last forever, so not backing up important data is just like playing Russian roulette.
Click to expand...

This drive WAS the backup. The original files were lost when my first drive kiffed. I re-did a lot of the work, recollected a lot of the data and I got a brand new drive to function as a new backup and then it goes and dies after a month on the one day I do a large important data transfer from one system to the other. The drive refused to even power up.

Also, I can have data recovery done for very little to almost no cost.

My issues are not with me. My issue is with the way the system works.
It's a broken process and needs to be addressed. The stores need to amend their policies to allow customers to get their defunct drives back after confirmation of failure so that they can attempt data recovery. All that's keeping me from my data is a stupid rule and "the way they do business".
 
ponder said:
I have a Samsung 1.5TB with a good logic board but bad sectors.
P/N: 491031GS702819
Model: HD154UI (1500GB/RS4/32M)
HDD P/N: HD154UI/Y Rev.A

Other markings:
SEC-HD154UI(B)
2009.07
Click to expand...

Should be the same and/or similiar pcb, i'll check later and get back to you, how much do you want for your drive if i may ask?
 
Certain companies DO allow for this. Dell, for example, will (if you ask nicely) allow you to keep your failed drive long enough for you to have recovery carried out, whilst replacing it in the mean time and then accepting the failed drive back, even if it needed to be opened for recovery. We have this happen often when dealing with drives from Dell machines.

Other retailers are sometime flexible in this regard as well. Ultimately you need to understand that all that is covered by the warranty is the product. Every HDD manufacturer will stipulate that the drive is covered by the warranty, the data is not. As mentioned, if data is important it really is necessary to have it backed up in multiple, off site locations. Data is the user's responsibility.
 
essop1@gp said:
Should be the same and/or similiar pcb, i'll check later and get back to you, how much do you want for your drive if i may ask?
Click to expand...

Unfortunately a straight board swap with an identical PCB has a very, very low chance of success. You also need to confirm that the problem is isolated to the PCB alone and no internal components are affected.
 
South_Bit said:
Unfortunately a straight board swap with an identical PCB has a very, very low chance of success. You also need to confirm that the problem is isolated to the PCB alone and no internal components are affected.
Click to expand...


I know that my chances are low but it might just be worth the try, but on the other hand, i do think that it's just the pcb that was affected, i am almost certain.
 
essop1@gp said:
I know that my chances are low but it might just be worth the try, but on the other hand, i do think that it's just the pcb that was affected, i am almost certain.
Click to expand...

There is a chance you could corrupt the firmware on the drive if you use a PCB from another drive. I'm not trying to scare you, just want to make you aware of the risks.
 
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