Headache after headache

[SoundRSA]

So, I've been with Telkom for a total of 1 month now and so far, I have buyers remorse.

First they sent me around because they wouldn't accept my 3 month bank statements, then they took their time approving my contract and then they signed me up for a FreeMe2GB (which I requested) but activated me on a FreeMe1GB.

Finally Telkom phones me to tell me the contract issue has been resolved, but in resolving the issue, they found another issue where I was penalized R3700.00. They cant explain what for, their billing teams says they dont pick up anything but the walk in-store picks up a penalty of R3700.00.

Telkom.......... Really now.......... What the f**k, seriously. My first debit order just went off and you've managed to screw my contract up twice in the first month of being with you.

 

[Foxhound5366]

Meh, customer service is so hit and miss in South Africa. It doesn't seem any company really manages to train their staff well, but based on what I've seen Telkom's staff leave a LOT to be desired.

I walked into a Telkom store wanting one of the cash specials they offered (Office 365) in their latest brochure, and was told "Oh no, we can't help you with that, you need to go to Telkom Direct." Walk into a Telkom Direct and the lady goes to look in 'the back', and when she returns she just shrugs and says "Oh we don't have that." To which I was then forced to ask, "OK, can you tell me if ANY Telkom actually has this?" and you'd swear I'd asked for her first born child. Do work that won't result in immediate profit?

Finally she trudged over to a PC and started searching for the Holy Grail, when another equally disinterested salesperson (a guy this time -> Telkom takes a gender neutral approach to poor performance) says "Oh no, there are no Office 365s available." I then ask (reasonably, I think) "But it's in your sales book for this month. Did it ever exist?" He rolls his eyes, sighs and says "YES it did, but we only had limited stock and there was a back-order of clients who'd bought laptops on contract who needed to receive them, so they got them all."

So yes, you'd think cash would be king, but you'd be wrong. You'd think you could trust the sales book, but you'd be wrong there too. Another winning Telkom story.