Hi all
We are new Neotel clients and have the Data flex service for about 3 months now. I have logged 2 complaints within the first 2 weeks of having the service installed. The call centre first puts the phone down in my Ear before I can even say anything then when I do get through they have on both occasion told me they would contact me back. This never happens at all! I then send a email with my problem and I get a automated response that Neotel received the mail but then two weeks later I get the delete receipt which tells me that whomever got the mail just deleted it and did not even read it. So I sent it again this time with the delete receipt attached and flaming about Why I can not get a response to my problems!
1) This Neoflex Data service is unstable. It does not hold a connection and I constantly get dropped over and over again. I have installed network monitoring tools on my PC’s and have recorded the service data between My Device and the Tower and it is terrible. With outages and packet loss in 2-3 minute intervals. With frequent disconnections over and over again. We have reverted to using out MTN 3G cell phones regularly when this happens.
Link1 Link2 Link3 Link4 Link5 ...these are random charts ...i have many more of these!
2)The occasions that it does work I only achieve speeds which are pathetic! The products was provided as an alternative to DSL(by the NeoNut who sold it to me in Cape Gate!) with a down link rating of 3.1 Mbps and up of 1.8 Mbps. The best performance I have achieved is "LOCALLY" was 0.8 Mbps (Downlink).
3) Billing! Your service was intended to cost me R499 per month. Instead you over bill me!
4) I don’t have any idea what my usage is.. as you don’t provide any Usage meter which every ISP I know provides. According to Neotel my first months usage was 3gigs , I received a notice for the second month that I used 11Gig’s .... Are you people MAD!(hence my writen original complaint) .... this month i get a bill saying i used 42Gigs .... WTF... are they Smoking! This is wrong! and they cant even give me usage reports!
Please take notice that I would like you to CANCEL this service . I thought Telkom was bad but Neotel is 100 times Worse! Please make arrangements to collect your device and cancelled my service. I will be going back to Telkom and will be contesting this mess in court unless you sort it out!
The sad thing is i will get a responce here before Neotel will...! I sent the Cancellation Email 7 days ago... and got the automated reponce. What is the next step as the call centre is hit and miss ...
Any insite will be helpfull!
We are new Neotel clients and have the Data flex service for about 3 months now. I have logged 2 complaints within the first 2 weeks of having the service installed. The call centre first puts the phone down in my Ear before I can even say anything then when I do get through they have on both occasion told me they would contact me back. This never happens at all! I then send a email with my problem and I get a automated response that Neotel received the mail but then two weeks later I get the delete receipt which tells me that whomever got the mail just deleted it and did not even read it. So I sent it again this time with the delete receipt attached and flaming about Why I can not get a response to my problems!
1) This Neoflex Data service is unstable. It does not hold a connection and I constantly get dropped over and over again. I have installed network monitoring tools on my PC’s and have recorded the service data between My Device and the Tower and it is terrible. With outages and packet loss in 2-3 minute intervals. With frequent disconnections over and over again. We have reverted to using out MTN 3G cell phones regularly when this happens.
Link1 Link2 Link3 Link4 Link5 ...these are random charts ...i have many more of these!
2)The occasions that it does work I only achieve speeds which are pathetic! The products was provided as an alternative to DSL(by the NeoNut who sold it to me in Cape Gate!) with a down link rating of 3.1 Mbps and up of 1.8 Mbps. The best performance I have achieved is "LOCALLY" was 0.8 Mbps (Downlink).
3) Billing! Your service was intended to cost me R499 per month. Instead you over bill me!
4) I don’t have any idea what my usage is.. as you don’t provide any Usage meter which every ISP I know provides. According to Neotel my first months usage was 3gigs , I received a notice for the second month that I used 11Gig’s .... Are you people MAD!(hence my writen original complaint) .... this month i get a bill saying i used 42Gigs .... WTF... are they Smoking! This is wrong! and they cant even give me usage reports!
Please take notice that I would like you to CANCEL this service . I thought Telkom was bad but Neotel is 100 times Worse! Please make arrangements to collect your device and cancelled my service. I will be going back to Telkom and will be contesting this mess in court unless you sort it out!
The sad thing is i will get a responce here before Neotel will...! I sent the Cancellation Email 7 days ago... and got the automated reponce. What is the next step as the call centre is hit and miss ...
Any insite will be helpfull!
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