Help getting landline activated

[charlmijn]

Hi All

I apologise if this is the wrong forum for this topic. I had a Telkom landline installed on the 11th of September with the aim of getting Afrihost to take over the line and have it converted to DSL for me. Afrihost then informed me that the number has not been activated by Telkom. Four days and 8 phone calls later, and Telkom is no closer to telling me when I will actually have an actual line. What do I do? As I said, I've phoned Telkom's call centre (10213) multiple times and no one can help me. I'm beyond frustrated and desperate. Is there a way for me to escalate a query? An email? A different number? I need an Internet connection in order to work! Any advice would be greatly appreciated.

Charl

 

[raeesdawood]

Hi All

I apologise if this is the wrong forum for this topic. I had a Telkom landline installed on the 11th of September with the aim of getting Afrihost to take over the line and have it converted to DSL for me. Afrihost then informed me that the number has not been activated by Telkom. Four days and 8 phone calls later, and Telkom is no closer to telling me when I will actually have an actual line. What do I do? As I said, I've phoned Telkom's call centre (10213) multiple times and no one can help me. I'm beyond frustrated and desperate. Is there a way for me to escalate a query? An email? A different number? I need an Internet connection in order to work! Any advice would be greatly appreciated.

Charl

They were suppose to install my line 3 months ago
They claimed there was no infrastructure
Two week ago i get an sms saying they coming to install
The same day the guy says theu need to dispatch another team and will do so in the next 3 days ....

Till today no one has bothered to come....
I have given up
Went into a telkom shop and got the 50gb lte

 

[beesboertjie]

Went into a telkom shop and got the 50gb lte

Hi Raees Dawood. I’m just comparing LTE to ADSL. That’s all I’m trying to do here. LTE is mobile, ADSL is not. LTE’s speed should be faster than ADSL, but might not be faster.

What is your LTE speed? Actual speed, not theoretical speed. 10 Mbps? Sometimes maybe 20 Mbps?

I assume you got the SmartBroadband Wireless 50 GB for R749 a month (R15 per GB). The LTE out of bundle data rate of R0,29 per MB (R297 per GB) … that’s way too expensive, that’s daylight robbery. ADSL out of bundle is only R12 per GB. And with ADSL’s unlimited NightSurfer one need not run out of data.



https://secure.telkom.co.za/today/shop/home/plan/smartbroadband-wireless-50gb/

 

[beesboertjie]

If one uses more than 50 GB a month, there is the LTE uncapped plan for R799. The 10 Mbps ADSL Unlimited home is also R799. Same price. Then LTE might be a better option, better than ADSL, because LTE is mobile. LTE’s speed might be, or might not be, faster than 10Mbps.



https://secure.telkom.co.za/today/shop/home/plan/smartbroadband-uncapped-wireless-pv/

 

[deesef]

Uncapped is a fairy tale. The FUP throttles drastically after a while. Torrents are capped at only 50 gig

 

[Saba'a]

Uncapped is a fairy tale. The FUP throttles drastically after a while. Torrents are capped at only 50 gig

Yep LTE "uncapped" is 300GB fup.