Help needed - broken laptop screen + disabled video card

[badtrev]

Hi all. A couple of weeks before the lockdown began, my son broke his laptop screen, but didn't tell anyone. He connected to the external monitor and all was good - I just assumed he preferred it that way. Then after the lockdown started, he came to me to say that the external connection wasn't working, so I said just use the laptop screen. That's when the details emerged about the broken screen.

Then he was pressed as to why the external connection had stopped working. Obviously he said that he had done nothing but after being pressed he admitted that he had disabled the graphics card for reasons unknown. The laptop is an ASUS A555L with the 930M graphics card (I think), which is disabled. So upon connecting the external monitor and trying the suggested tricks of closing screen immediately, etc. it still doesn't work.

We can't get it fixed right now, but are there any suggestions of things to try - the laptop screen is totally destroyed - when you look at it's like you're on a bad trip with rainbows everywhere. Thanks.

 

[Ragnarök]

First , when booted up , and screen is connected , what happens when you press the FN key and the screen projector F key


Google factory reset , think on Asus is F9 when Logo appears .

Look for photos or a video , and hope you press the right screens

 

[nightshot]

Hi. If you need to actually replace the screen, get hold of Jaconel at Huge PC. www.huge.co.za
R1400 incl.
If you want to get into the BIOS and reset it to default values and see if that helps: https://www.asus.com/us/support/FAQ/1008829/

 

[Tun@]

Perhaps also worth a try if its on win10

Secret Windows Hotkey Restarts Your Graphics Card Drivers

Windows has a secret keyboard shortcut that restarts your video drivers. If your PC ever freezes, try this shortcut before restarting your PC—it could fix freezes that would otherwise require forcibly restarting your computer.

www.howtogeek.com

Also try leaving the lid open cos if the settings aren't right it may causes problems working also....power settings /choose what to do with close lid or something to that effect

Edit: these settings here will depend what happens when you close that lid so leave it open

 

[Dimpie (COMPUTEK)]

Hi all. A couple of weeks before the lockdown began, my son broke his laptop screen, but didn't tell anyone. He connected to the external monitor and all was good - I just assumed he preferred it that way. Then after the lockdown started, he came to me to say that the external connection wasn't working, so I said just use the laptop screen. That's when the details emerged about the broken screen.

Then he was pressed as to why the external connection had stopped working. Obviously he said that he had done nothing but after being pressed he admitted that he had disabled the graphics card for reasons unknown. The laptop is an ASUS A555L with the 930M graphics card (I think), which is disabled. So upon connecting the external monitor and trying the suggested tricks of closing screen immediately, etc. it still doesn't work.

We can't get it fixed right now, but are there any suggestions of things to try - the laptop screen is totally destroyed - when you look at it's like you're on a bad trip with rainbows everywhere. Thanks.

Why not. Any PC/Laptop repair shop with a CiPC essential services permit should be able to assist ... not sure at what price tho.

If you know how to remove the covers, try to unplug the screen from the motherboard ... it should force the external display to work.

How exactly did he disable the GPU ?

 

[Old_Liver]

When it boots up, you can press the Start + P button together a few times and see if it helps.

 

[upup]

There is a you tube video , on how to use the laptop's camera as a home cctv.

 

[Rickster]

Hi all. A couple of weeks before the lockdown began, my son broke his laptop screen, but didn't tell anyone. He connected to the external monitor and all was good - I just assumed he preferred it that way. Then after the lockdown started, he came to me to say that the external connection wasn't working, so I said just use the laptop screen. That's when the details emerged about the broken screen.

Then he was pressed as to why the external connection had stopped working. Obviously he said that he had done nothing but after being pressed he admitted that he had disabled the graphics card for reasons unknown. The laptop is an ASUS A555L with the 930M graphics card (I think), which is disabled. So upon connecting the external monitor and trying the suggested tricks of closing screen immediately, etc. it still doesn't work.

We can't get it fixed right now, but are there any suggestions of things to try - the laptop screen is totally destroyed - when you look at it's like you're on a bad trip with rainbows everywhere. Thanks.

How did he disable the graphics, you cant really do that. Either the onboard GPU or dedicated GPU will work.

 

[Rickster]

There is a you tube video , on how to use the laptop's camera as a home cctv.

Wrong thread?

If not, what the hell are you talking about?

 

[Dimpie (COMPUTEK)]

There is a you tube video , on how to use the laptop's camera as a home cctv.

Ja en ????

 

[badtrev]

Why not. Any PC/Laptop repair shop with a CiPC essential services permit should be able to assist ... not sure at what price tho.

If you know how to remove the covers, try to unplug the screen from the motherboard ... it should force the external display to work.

How exactly did he disable the GPU ?

I didn't realize that repair shops were open, thought only the retailers were. But it's not urgent anyway, he has a computer for schoolwork in the interim. He can sweat it out a bit more with no games. i'm not sure what he did, but he says he disabled it to "make the fan quieter".

 

[badtrev]

How did he disable the graphics, you cant really do that. Either the onboard GPU or dedicated GPU will work.

No clue.

 

[badtrev]

When it boots up, you can press the Start + P button together a few times and see if it helps.

Tried that, didn't work

 

[badtrev]

First , when booted up , and screen is connected , what happens when you press the FN key and the screen projector F key


Google factory reset , think on Asus is F9 when Logo appears .

Look for photos or a video , and hope you press the right screens

Nothing happens, did try that as well.

 

[Rickster]

No clue.

Are you using VGA or HDMI, make sure the screen is on the correct source.

If you using HDMI then try VGA and vice versa.

 

[upup]

Ja en ????

Option C

 

[Ragnarök]

Is the monitor HDMI , try a VGA Monitor

 

[clickingbuttons]

Wrong thread?

If not, what the hell are you talking about?

So that he can watch the kids every move the next time.

 

[badtrev]

Update: So i had the screen replaced. I think he had been sweating long enough. That laptop has the Intel HD graphics and the Geforce 930 M. He actually disabled the Intel Graphics, which is why I couldn't get it to project on the external screen. But its all sorted now.