HELP! Please - Seagate HDD Firmware issue

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Penquin

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My 500gb Seagate HDD possibly died today that I've bought four months ago. :mad:I recently read about these firmware issues but figured since my drive was running fine that mine was not affected.

This is my HTPC's drive and I ripped all my dvd's to the drive which took me about 2 months to do. I tried booting it up tonight and it would not detect anymore. Everything was still running fine yesterday. I took my whole case apart and upon inspection of the label on the drive and some googling found out that my drive has the problematic SD15 firmware. Model ST3500320AS

So, is it possible to still update the drive's firmware if doesn't detect in the bios anymore? If not where can I take the drive to be repaired?
 
No, you can't update it, you should have updated it just in case of such an incident. Not sure of a place to recover your data but it will cost you more to fix it than to buy a new one, sorry for your lose.
 
Penguin you are in Cape Town so best bet will be to contact INTRATEC DATA SOLUTIONS they are in Montague Gardens Tel: 021 551-0470 - however they are not cheap and more than likely you will forfiet your warranty on the HDD.
 
Will it be possible to replace the PCB from another drive with same model # and firmware? I think already forfieted my warranty... I bought it at Lanword in Cape Town who closed up shop in January.
 
Send back to Seagate? I remember if it's related to this firmware fault, they can revive the drive without compromising the data.
 
Seagate in USA? or do they have a local agent?

What's on the drive? Over a hundred dvd iso's(from my original collection), which I've ripped to drive; all neatly catogerised with DVD covers, discriptions and actors etc. Took me more than 2 months, sitting and ripping one by one every night and I'm not keen on doing it all again.
 
cyberarmy said:
Send back to Seagate? I remember if it's related to this firmware fault, they can revive the drive without compromising the data.
Click to expand...

I suppose you have to pay some exhorbitant shipping charges?



Got a 500GB too. Will check model number asap. Which are the affected ones? I bought mine in August last year...
 
Last edited:
South Africa falls under EMEA region so you would be shipping to Seagate Europe. Local agents for Seagate in South Africa are Rectron and Ingram Micro, there might be someone else but not too sure. However I doubt they will revive the HDD the option cyberarmy stated was offered by Seagate on their website, but you will have to pay for shipping to and from their location. Could be expensive though... good luck.
 
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