Help signing up please!

K

KoolKop

Active Member
Joined
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@PBCool @CoolChick

Can I please get some help signing up. I've been trying to sign up with cool ideas for a while now. At first the issue was that my "old" isp had to release the line. I told the lady that I don't even have an old isp, I'm literally using Openserve's isp for the 30 day trial, and that I can't get hold of them! I was told that it'll be escalated up, but nothing is happening. In the mean time Openserve responded to my email and asked if they must release the line, to which I replied yes. I'm still waiting on feedback from either Openserve or Cool Ideas.

It's starting to look like you guys don't want me as a customer...?

My ticket number COOL-20221121-1064420
 
KoolKop said:
@PBCool @CoolChick

Can I please get some help signing up. I've been trying to sign up with cool ideas for a while now. At first the issue was that my "old" isp had to release the line. I told the lady that I don't even have an old isp, I'm literally using Openserve's isp for the 30 day trial, and that I can't get hold of them! I was told that it'll be escalated up, but nothing is happening. In the mean time Openserve responded to my email and asked if they must release the line, to which I replied yes. I'm still waiting on feedback from either Openserve or Cool Ideas.

It's starting to look like you guys don't want me as a customer...?

My ticket number COOL-20221121-1064420
Click to expand...
Hi, if the line is occupied by a previous ISP then we can't allocate the line.

IE if openserve/Telkom doesn't release we can't do much.

We can give you a temp account until the line stops working (when Openserve/Telkom releases the line) might be a workaround?
 
KoolKop said:
@PBCool @CoolChick

Can I please get some help signing up. I've been trying to sign up with cool ideas for a while now. At first the issue was that my "old" isp had to release the line. I told the lady that I don't even have an old isp, I'm literally using Openserve's isp for the 30 day trial, and that I can't get hold of them! I was told that it'll be escalated up, but nothing is happening. In the mean time Openserve responded to my email and asked if they must release the line, to which I replied yes. I'm still waiting on feedback from either Openserve or Cool Ideas.

It's starting to look like you guys don't want me as a customer...?

My ticket number COOL-20221121-1064420
Click to expand...
That is why you do not deal with Telkom! fcken useless....
 
PBCool said:
Hi, if the line is occupied by a previous ISP then we can't allocate the line.

IE if openserve/Telkom doesn't release we can't do much.

We can give you a temp account until the line stops working (when Openserve/Telkom releases the line) might be a workaround?
Click to expand...
HI, thank you for the response.

I did tell Openserve to release the line though. I wonder why they haven't yet!

How would the temporary account work?
 
KoolKop said:
HI, thank you for the response.

I did tell Openserve to release the line though. I wonder why they haven't yet!

How would the temporary account work?
Click to expand...
We just give you a username and password (they are interchangeable on Openserve) and basically when the line stops working that should mean it has been released.
 
PBCool said:
We just give you a username and password (they are interchangeable on Openserve) and basically when the line stops working that should mean it has been released.
Click to expand...
We can try it and see.

Where would I put in the guest credentials?

I saw on my Openserve app that they have my "order" as "discontinuance"
 
KoolKop said:
We can try it and see.

Where would I put in the guest credentials?

I saw on my Openserve app that they have my "order" as "discontinuance"
Click to expand...
Within your router?
 
PBCool said:
Within your router?
Click to expand...
Figured as much. I don't have a router yet, supposed to get one from you guys when I sign up. So the "ONT" acts as my router for now and I can't even open the page when I enter the IP address.
 
PBCool said:
Within your router?
Click to expand...
Got email from Openserve saying:

"
Good Day



Your 30-day trial has been ceased, you can contact your ISP to take over.



Kind Regards,
The Openserve Customer Care Team"

I take it it's released now yes, can we continue now?
 
KoolKop said:
Got email from Openserve saying:

"
Good Day



Your 30-day trial has been ceased, you can contact your ISP to take over.



Kind Regards,
The Openserve Customer Care Team"

I take it it's released now yes, can we continue now?
Click to expand...
Yes you should be able to, what does the connect team say?
 
PBCool said:
Yes you should be able to, what does the connect team say?
Click to expand...
I haven't heard from them at all! You're the first person from CI I got to speak to today.... So I'm still waiting while having no internet connectivity :o
 
KoolKop said:
I haven't heard from them at all! You're the first person from CI I got to speak to today.... So I'm still waiting while having no internet connectivity :o
Click to expand...
When did you relay that Openserve has released the line? So I can investigate?
 
PBCool said:
When did you relay that Openserve has released the line? So I can investigate?
Click to expand...
13:38

I did get some feedback from CI though, seems that they can't take the line even though Openserve said they released it. I don't get what's going on...
 
KoolKop said:
13:38

I did get some feedback from CI though, seems that they can't take the line even though Openserve said they released it. I don't get what's going on...
Click to expand...
I will check with the team tomorrow for you.
 
@PBCool

Similar issue, I'm trying to migrate to CI from my old ISP since 1 Dec. My old ISP confirmed that the line has been released. CI call center told me they are waiting for Vumatel to activate my line.

Is there any interim solution while I wait for Vumatel...

#COOL-20221003-1026978
 
Now Openserve phoned me, asked for serial number on the ONT, phoned back after 5minutes and told me they activated it. He said I can phone my isp of choice and tell them to go ahead. So I phoned CI and get told that I have to send them a confirmation email from Openserve saying that it's sorted, else they can't do anything because " false claims".

Is this how potential customers get treated then? I'm really starting to get impatient now and I'm seriously considering just switching to someone else. It really does look like CI doesn't want me as a customer.
 
Day 10, still waiting for activation...

CI is waiting for Vumatel. I contacted Vuma on Twitter and all they can tell me is "We have requested feedback from the team as the activation failed." :sigh:


#COOL-20221003-1026978 / VC-011222-190821
 
Muks said:
Day 10, still waiting for activation...

CI is waiting for Vumatel. I contacted Vuma on Twitter and all they can tell me is "We have requested feedback from the team as the activation failed." :sigh:


#COOL-20221003-1026978 / VC-011222-190821
Click to expand...
The providers always so slow man. Luckily Openserve finally woke up and released the line. Been on CISP for a couple of days now, great so far.

Hope they sort your stuff out soon!
 
Muks said:
Day 10, still waiting for activation...

CI is waiting for Vumatel. I contacted Vuma on Twitter and all they can tell me is "We have requested feedback from the team as the activation failed." :sigh:


#COOL-20221003-1026978 / VC-011222-190821
Click to expand...
Thanks will follow up
 
Day 19, still waiting for activation. Talk about a migration from hell :rolleyes:

A new ticket was opened with Vumatel on 14 Dec for "activation": VC-131222-003118 AE
I'm still waiting for them to contact me....
 
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