Help! Telkom no use!

[chrisinjeddah]

I'm sending this cry into cyberspace hoping someone can help us. We are a public school of about 1200 learners in Somerset West, Cape Town. Since Friday last week, we have had no ADSL connectivity. Our ISP is DataPro, and they have confirmed that the problem lies with Telkom. Telkom has been EXTREMELY unhelpful in this crisis. We are depended on parents accessing our website (which we host at school) to pay school fees, get exam details, etc.

If there is anyone who knows of any other way of getting help, please let me know.

Other stats:
ADSL 4mb line, ISP: DataPro (Uncapped solution), Cisco 800-series router.

And yes, I have tried to switch the router off and on again and yes, I have called 0800 375 375 (held on for about 1 1/2h).

 

[jeppe777]

Have a look at this!
http://mybroadband.co.za/vb/showthread.php?t=90678

 

[ic]

This might be a possible solution:
Six months for Telkom, 3 days for WISP...

 

[Beta]

Get them to come replace the router. I know another guy with a big company, same thing happened to his cisco router last week. It might cost you but if they say the line is fine then it might just be your router. Or at least they need to go in via serial and check the config of the router. Useless fools.

 

[Conspirator]

I'd suggest threatening to go to the newspapers about how Telkom is making life difficult for schools and education.

You'd have to wait longer than 1 week for that to be effective.