help urgently with senior network engineer

[walt chen]

have opened ticket, since yesterday afternoon 5 pm, pppoe dailed through, but no internet, sometimes with internet. have to dail again and again to get internet now, pls check asap

 

[walt chen]

KAR-834-11743 ， old ticket

 

[saor]

@Afrigirl

 

[Afrigirl]

KAR-834-11743 ， old ticket

Hi.

Which router are you using?

 

[walt chen]

i have 2 here, mikrtok and sophos, both still give same issue until now, they were fine as well before i reported

 

[walt chen]

u guys can't complain that it's my router issue

 

[walt chen]

 

[walt chen]

again , after 1 hour this morning, if u don't know ,search mikrotik watchdog. if consist, no reason i should stay

 

[Afrigirl]

i have 2 here, mikrtok and sophos, both still give same issue until now, they were fine as well before i reported

Thank you.

There are constant drops on the line, which indicates some things.
Have you dialled PPPoE to the ONT?

 

[Afrigirl]

i have 2 here, mikrtok and sophos, both still give same issue until now, they were fine as well before i reported

Are you using both routers for the Openserve line?

 

[walt chen]

no, just one

 

[walt chen]

no way to try with windows 11 pppoe, just not tried to connect

 

[Afrigirl]

no way to try with windows 11 pppoe, just not tried to connect

I have logged a fault with Openserve, for a test account.
Reference 100BRK060325

 

[walt chen]

thanks

 

[walt chen]

any update