Help with Aliexpress Disputes

[airborne]

Hasn't arrived yet, wait and see!

 

[AstroTurf]

I finally picked my parcel up today.

 

[Rubberpigg]

Tracking shows it hasn't left China yet, some weird tracking info seems it's gone all over China for the last month:
http://www.17track.net/en/track?nums=RS695770285CN

Bottom right tick the box:
Translate Target Language: English

@airborne

Looks like your parcel is at George Post Office.
Better collect it before they send it back to China.

View attachment 466063

 

[SauRoNZA]

So you ignored all the emails they sent you about the protection running out?

Can't really blame them for your tardiness then.

 

[airborne]

So you ignored all the emails they sent you about the protection running out?

Can't really blame them for your tardiness then.

Supposed to get an email a day or 2 before the buyers protection ends which I never got not sure why, but luckily it arrived and alls well.

 

[johnjm]

I file disputes after protection ends.

 

[SauRoNZA]

Supposed to get an email a day or 2 before the buyers protection ends which I never got not sure why, but luckily it arrived and alls well.

Hmm. Strange.

I also do the calendar entry thing but usually that email is more effective anyway.

 

[airborne]

I file disputes after protection ends.

?

 

[Gnome]

http://sms.postoffice.co.za/TrackingParcels/TrackNTrace.aspx?id=RS695770285CN

Looks like you picked it up.
I just use the link above with the international tracking number in the id field.
Once it eventually gets registered with SAPO it'll show up on that page

 

[airborne]

http://sms.postoffice.co.za/TrackingParcels/TrackNTrace.aspx?id=RS695770285CN

Looks like you picked it up.
I just use the link above with the international tracking number in the id field.
Once it eventually gets registered with SAPO it'll show up on that page

Yep picked it up last week sometime

 

[Jonbenét]

I have been in a similar situation and what I did was, I rejected The Proposal that the seller proposed and because the seller didn't reply, I waited for AliExpress to step in. In your dispute, there will be a date that AliExpress will step in and when they do they will check if you have really received your items, or whether it has passed 60 days and then if they can verify that you haven't received your stuff, Aliexpress will refund you.

I ordered an item for around R250 from Aliexpress, made a calendar note to open a dispute before the buyers protection expires, that note was for today, I go to open the dispute and it turns out there was a short month or 2 and the buyer protection time ended yesterday.

Dismayed I go have a look on my account and it seems I can still open some kind of dispute for logistics which I have opened, it's called "Purchase Protection is running out, but package is still in transit", not sure how they let me open that if the purchase protection has already expired.

I opened a dispute asking for a refund
Dispute Reason:
Purchase Protection is running out, but package is still in transit

I sent this message:
My order is still in transit and has not yet arrived, if the seller could either please extend the purchase protection or do a refund. Kind regards

Seller replies:
We have already sent the goods, please wait for a few days more, you must be able to receive the goods, thank you!
Seller's Proposal : No return & No refund

Does anyone have any experience with dealing with Aliexpress in this situation, what do I do now, am I screwed?