Help with setting up my adsl

W

wesleyfraser

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Hello all,
On monday the telkom techie came to install my 192 adsl line, great.
So yesterday I received my Billion BIPAC 5102S modem, I subcribed to Web Africa for my web access and got my username and password from them. I think I setup my modem/router correctly but when i do a diagnose it says lan connection pass, and the rest of the tests fail.
Between 5 and 6 last night webafrica have record that i tried to access their server but with wrong username or password.
The adsl light doesn't come on, on my modem/router but if web africa has record that i tried to access them, then the modem had to work. Does anyone know if the adsl was down in the Eden Glen,Edenvale area then.
Pleasssseee Help me... :confused:

Thanks
 
If your router's ADSL light is blinking, it means it hasn't synchronised with the exchange, and therefore you won't have ADSL connectivity. I have no idea how Web Africa could tell you connected, especially if they said it was with "the wrong username/password", but I doubt you connected at all.

If you've checked all the cabling and the ADSL light is still blinking, you'll have to log a call with Telkom.
 
If the light isn't flashing at all. Is there a way that i can check if my modem is faulty?
Thanks for you quick reply
 
No, the light should be lit steadily if ADSL is working. If it's off or flashing, there's no ADSL synchronisation with the exchange.

No way of testing your modem other than borrowing another ADSL modem I'm afraid. Besides, the self-test process that you mentioned indicates it's possibly the ADSL line and not the modem that's at issue here.
 
Sorry just one more question when the techie came to install my line he phone someone from my line and they did a test and they said the line was fine does that mean the line was working then?
 
Telkom will probably blame your router, so you should borrow another ADSL router and plug it into your line. If still no ADSL you can safely assume it's the line and log a fault report.
 
I used those exact same settings to set up my router.
I have borrowed another modem from a friend so i'll try that out tonight thanks alot for all your help
 
did the telkom techie test your line with his/her modem? they did that for me. the techie had her own modem and tested it and showed me that the line is syncronised.
 
did he show u tht your line is synchd? like on hos modem, u will see a light flashing, and after a while it stops flashing and jus stays on?
 
My technician used my line to load the telkom homepage and then to send an email to his section head to indicate that the installation was successfully completed.
 
He did not do anything like that he phoned a tollfree number spoke to someone and ask them to test adsl line and they came back and said everything was ok.
 
btw its not a tollfree number ;-) you did pay for the call.
 
why do you guys byu routers if one person is going to use it?

why not just buy a usb modem so much easier
 
I bought the billion 5102 i thought it was for one person

Stoke, how can i check that my line is setup correctly?
Do they need to come out to my house again?
 
killadoob said:
why do you guys byu routers if one person is going to use it?

why not just buy a usb modem so much easier
Click to expand...
But then your link drops everytime your PC reboots...a bit painful if you run Windoze, and are trying to rape your cap! Also, a USB modem means that you can only have one PC connected...

A router usually also acts as a firewall, so no additional resources are required by the PC to run a software firewall.

Also , since a router uses PPPoE, it is simpler to set up and you don't get driver errors etc...

enough reasons?
 
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