yes they need to come to your house agen wesleyfraser.
but before you call them, I would suggest you try with someone else's modem to see if it works, if not call Telkom, the reason is they'll charge you a call out fee if the problem is with your equipment.
but before you call them, I would suggest you try with someone else's modem to see if it works, if not call Telkom, the reason is they'll charge you a call out fee if the problem is with your equipment.