Herotel (wifi) service

I must also say that with my Herotel Breedenet connection I don't have issues. I have the 6\2 connection with them and do monthly 200gb. The issue with the LTE connections is their latencies which is quite higher. Speed is obvious better, but Herotel beat them on the latency side which is much lower which I will take rather for gaming online.
 
Crimson & Blue said:
techcentral.co.za

Vumatel buys 45% of Herotel

Vumatel has acquired a 45% non-controlling stake in fixed-wireless and fibre Internet service provider Herotel.
techcentral.co.za techcentral.co.za

I tried to be their client. They do WiFi where I am but I got excuses from the techies that they couldn't get good enough signal to the high sites because of trees.
A couple of my neighbours use them. Luckily Vodacom had their black Friday / cyber Monday specials about that time.
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We are lucky to have clean LOS to their tower. No trees or any obstacles in the line of LOS.
 
4Mbps is still usable. You notice it when you have been using fibre for a while. In fact, pages load slower on equally fast LTE due to latency in retrieving every image etc.

In that sense, less latency can make your internet feel faster than a faster line (within reason) - can't compare 4Mbps to 100Mbps.
 
A friend of mine essentially gave up on this company. Essentially they told him he would be connected in 3 months from the rollout. It is been almost 2 years now and he is still getting the exact same response of "it will be up before "next month" so at this point I know he is looking into pole and a LTE Antenna in hope to connect to any mobile network that he can pick-up.
 
We recently moved to the Dinokeng game reserve just outside Pretoria. Herotel have a antenna up probably 3 or 4 km from our farm on a 40m tower.
Many of the neighbours all around us use them so it's the first ISP I contacted, plus their pricing looks good and all neighbours also confirmed they don't go down during load shedding unlike Rain, Vodacom and MTN.

The techies rocked up to scout for signal, I told them I think the tank stand which is 6m high will be the ideal spot, so they got on the tank stand to check, a while later they came back down and said sorry no can do, they won't be able to help me.
Apparently there are trees in the way, but please explain to me how trees can be in the way if aiming from a 6 meter tank stand to a 40 meter tower. It gets better, the neighbour directly next to us further away from the tower as well as the neighbours next to them also use Herotel, both of them have their installations on 3 to 4m poles and if looking at the lay of the land they sit lower than me.

I heard from quite a few people that I'm not the first to experience this from Herotel in this area, that it's their MO if they don't see your business as been worth their while. Thing is, in my application I opted for a 2 Mb down, 1 Mb up package, the slowest they offer, just to actually try it out first. But I intend to upgrade to at least 10 to 15 Mb down come December or January since I need it for work and I made this very clear to them.

They are currently running a promotion where the usual R1500 installation is free, so they probably thought spending R1500 on me and then only getting R299 from me per month isn't worth it.

Where ever I go I will discourage people from doing business with this useless company, even before this it was a huge struggle just to get emails answered by the sales person.
 
bigboy529 said:
We recently moved to the Dinokeng game reserve just outside Pretoria. Herotel have a antenna up probably 3 or 4 km from our farm on a 40m tower.
Many of the neighbours all around us use them so it's the first ISP I contacted, plus their pricing looks good and all neighbours also confirmed they don't go down during load shedding unlike Rain, Vodacom and MTN.

The techies rocked up to scout for signal, I told them I think the tank stand which is 6m high will be the ideal spot, so they got on the tank stand to check, a while later they came back down and said sorry no can do, they won't be able to help me.
Apparently there are trees in the way, but please explain to me how trees can be in the way if aiming from a 6 meter tank stand to a 40 meter tower. It gets better, the neighbour directly next to us further away from the tower as well as the neighbours next to them also use Herotel, both of them have their installations on 3 to 4m poles and if looking at the lay of the land they sit lower than me.

I heard from quite a few people that I'm not the first to experience this from Herotel in this area, that it's their MO if they don't see your business as been worth their while. Thing is, in my application I opted for a 2 Mb down, 1 Mb up package, the slowest they offer, just to actually try it out first. But I intend to upgrade to at least 10 to 15 Mb down come December or January since I need it for work and I made this very clear to them.

They are currently running a promotion where the usual R1500 installation is free, so they probably thought spending R1500 on me and then only getting R299 from me per month isn't worth it.

Where ever I go I will discourage people from doing business with this useless company, even before this it was a huge struggle just to get emails answered by the sales person.
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If only I had a 40M mast... like a 15m is 150k not to mention all the other stuff. Yea I am not surprised you got the short end of that stick. I'd have loved to help but don't have any towers up that way. Have you tried asking Wirulink maybe?
 
HartsockZA said:
If only I had a 40M mast... like a 15m is 150k not to mention all the other stuff. Yea I am not surprised you got the short end of that stick. I'd have loved to help but don't have any towers up that way. Have you tried asking Wirulink maybe?
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Fortunately there is other options, I’m busy investigating
It is not Herotel’s tower, I know a guy from the company whose tower it is, so if you are interested in renting space on it, I can maybe hook you up.
 
bigboy529 said:
Fortunately there is other options, I’m busy investigating
It is not Herotel’s tower, I know a guy from the company whose tower it is, so if you are interested in renting space on it, I can maybe hook you up.
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oh hell yes pm me the details happy to take a lookie
 
Well I can vouch for their garden route division, Herotel Cloud Connect. Cloud Connect was a George-based wifi provider who came under the herotel banner a couple of years ago. I've had nothing but top-notch service from them.
A couple of momentary service interruptions ( like, a minute or two every couple of months), they sms me whenever they are having planned work done or anticipate downtime (usually like 2 am on a sunday morning for maintenance), and their billing and user dashboard are always spot on and working properly.
Their installation teams are intelligent, thorough and neat and really know what they are doing.
I will certainly be staying with them as long as they maintain this level of service.

Oh, and I'm on their 50/ 50 fibre BTW. Their wifi service I had for a year before that and whilst it was not cheap it didn't go down once and was all in all pretty good for what it was (wifi).

1666178885484.png
 
HartsockZA said:
I mean I don't mean to be rude or anything, I get @The_Librarian showing us download values, Herotel in certain parts of the country actually do work, but in most where they bought out other operators seem to have dropped the ball. But yea
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Yeah, those few days I spent on them were not bad at all.
 
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