High Ping

[Bollieq]

im having high ping to local servers.. Have tried different isp, but same high ping


Tracing route to mybb.co.za [41.203.16.67]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 18 ms 17 ms 18 ms dsl-197-245-45-1.voxdsl.co.za [197.245.45.1]
3 65 ms 62 ms 58 ms 196.41.25.6
4 31 ms 31 ms 31 ms 196.41.25.12
5 63 ms 81 ms 62 ms 41.193.119.13
6 63 ms 62 ms 61 ms 41.193.32.201
7 59 ms 57 ms 58 ms 41.193.32.54
8 59 ms 59 ms 59 ms africainx.jinx.net.za [196.223.14.47]
9 45 ms 33 ms 32 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.
10G.za.africainx.net [41.84.12.151]
10 51 ms 51 ms 52 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.246]
11 33 ms 33 ms 33 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
12 32 ms 31 ms 32 ms dedi67.jnb2.host-h.net [41.203.16.67]

Trace complete.

 

[Rickster]

Hardly high,

This is high ping.

 

[Rickster]

What are you doing that you are noticing high ping?

 

[mrlgm007]

not high @ all

 

[Bollieq]

Playing Counter Strike.. i use to have a ping 38 and now is 65 and over..

 

[Rickster]

38 Milliseconds to travel to JHB and back, that is quite slow

Under 100 wont give you lag, but when it starts to get above 180 you will notice it.

Im so well adjusted to 220 ping (to EU servers) that i hardly notice it.

 

[Bollieq]

i wonder why its doing only to me. my friend have the same line and account.. but hes ping is still the same... with tracert we getting different results and stay in the same area...

 

[Crystal Web]

The spike is happening on hop 3. Talk to us on live support on our site if you'd like to try a test account to see whether it's line or account related. Looks unlikely to be the former.

 

[Rickster]

i wonder why its doing only to me. my friend have the same line and account.. but hes ping is still the same... with tracert we getting different results and stay in the same area...

Same ISP too?

 

[Bollieq]

Same ISP too?

yes...

 

[Rickster]

Post your line stats from your router.

 

[Bollieq]

Modem Status connected
DownStream Connection Speed 10239 kbps
UpStream Connection Speed 1019 kbps
VPI 8
VCI 35


but with tracert it shows its not the router or exchange

 

[Rickster]

Modem Status connected
DownStream Connection Speed 10239 kbps
UpStream Connection Speed 1019 kbps
VPI 8
VCI 35

Include the SNR and attenuation values please.

 

[Bollieq]

Line Attenuation 17.0 db 7.2 db
Noise Margin 14.2 db 11.6 db

 

[Rickster]

Line Attenuation 17.0 db 7.2 db
Noise Margin 14.2 db 11.6 db

Good values, SNR is a bit low but not a line issue.

What router do you have?

Also are the POTS filters in order.

 

[Bollieq]

netgear ;(

 

[Rickster]

netgear ;(

They get the job done, nothing wrong with them.

 

[cavedog]

He is my friend and we are trying to figure this thing out.... He got a 38ms increases in latency to JHB and CPT.

I stay about 3km from his house. I connect to Birdswood exchange and he connects to the Arboretum Main exchange. Both IMAX and both served with metro ethernet.

Both lines connected to the exact same account @ vox. Same username and password and I get 30ms to mybb.co.za where he gets 65ms on average.

The trace route clears the adsl line and possibly suspects the IPC of the service provider however when I trace route there is no problem and connecting to the very same account its NOT the account in fact when he uses a webafrica account he gets the EXACT same 60ms+ on hop 3.

Now this is very strange because the problem is not exchange related as per hop 2. Its not account related because I use the same account and its fine only 3km from him. Doubt its router or pots filter related because why is hop 2 always low. Should that not effect the whole trace route if it was that?

How would one diagnose this issue now? It was fine the weekend I was playing online with him..... Seems like this is a complicated issue that might be Telkom backbone related or something?

Ohh and btw his SNR is not that low... Might be a bit low for his distance but not bad. I'm running a 13Mbps line with a 5.9dB SNR value and its very stable and error free. I do have 39dB Attenuation though so its to be expected.

 

[ponder]

Could be Telkom related in some way. At the end of the day you both go via the Empangeni (NEPI) DSSU. The only thing that makes sense is that there is some issue between NBWD and NEPI.

PM Ranger or TelkomZA and ask them to look for differences between the NBWD & NABM setup/backhaul to NEPI as 40ms is quite significant.

 

[Rickster]

.

The trace route clears the adsl line and possibly suspects the IPC of the service provider however when I trace route there is no problem and connecting to the very same account its NOT the account in fact when he uses a webafrica account he gets the EXACT same 60ms+ on hop 3.

It could be a switch that is failing/over utilised.