Hikvision camera complaining about password

[ponder]

Had to swap out a faulty camera today which worked fine but all of a sudden a unrelated camera stopped working. It says connected but got a red alert for wrong username and password? The camera was working fine but now will show no image. I have no idea what the cameras password is though as it's an old install.

The now non working camera was not touched, the cables or settings weren't touched either. Really weird.

Any ideas?

 

[Fulcrum29]

Model? DVR/NVR? This seems like activated tamper protection, but I won't know, I haven't touched Hikvision in years. Odd that it would impact the network, perhaps resetting it will work, dunno.

 

[PaulGherkin]

With a recent update to their software they are enforcing rules around passwords.
I found out that you cannot add cameras whose passwords are blank. In the past this was no problem. So if an existing camera has a blank password, yes I can see it becoming an issue now. The software is weird, it picks things like these up when cameras are added/deleted

 

[ponder]

Model? DVR/NVR? This seems like activated tamper protection, but I won't know, I haven't touched Hikvision in years. Odd that it would impact the network, perhaps resetting it will work, dunno.

I don't want to reset it Incase I hit more problems with passwords and activation etc

 

[Fulcrum29]

I don't want to reset it Incase I hit more problems with passwords and activation etc

I wish I could help. All I can suggest is to hope that the Hikvision crowd around here have answers or to email their support. I hope that it isn't some lockout protocol, otherwise you would have to go through the recovery methods.

 

[ponder]

I wish I could help. All I can suggest is to hope that the Hikvision crowd around here have answers or to email their support. I hope that it isn't some lockout protocol, otherwise you would have to go through the recovery methods.

Read you might have to do a physical hard reset but some cameras don't have that and you have to contact hikvision which is useless.

 

[Fulcrum29]

Read you might have to do a physical hard reset but some cameras don't have that and you have to contact hikvision which is useless.

I don't know about their hardware, but won't the NVR also send a reset signal to the connected cameras? I don't know about that NVR, but new cameras added should inherit the NVR's password. You do so by connecting the cameras whilst resetting them. Do those cameras have a reset button?

Now I am kinda happy that I went with a TP-Link VIGI solution at home.

 

[Fulcrum29]

Missing camera reset button - any other way to reset?

I have a camera (DS-2CD2345FWD-I) where the reset button has been broken off the circuit board. And I don't know the current camera password. Is there any way to reset it? I bought a HikVision NVR and 9 HikVision cameras second hand. Previous owner did not know passwords but between us we did...

www.use-ip.co.uk

Unfortunately, there is no other way to reset the cameras if you didn't purchase the cameras from an authorised seller.

The only other way to reset the cameras is to send the password reset file to the authorised seller you bought from or directly to Hikvision support (but they will likely ask who you bought from).

 

[Crusader]

Had to swap out a faulty camera today which worked fine but all of a sudden a unrelated camera stopped working. It says connected but got a red alert for wrong username and password? The camera was working fine but now will show no image. I have no idea what the cameras password is though as it's an old install.

The now non working camera was not touched, the cables or settings weren't touched either. Really weird.

Any ideas?

Does it have any numbers showing up where it would normally show an image? I have no direct experience with these, but I think a work colleague had an issue where he had to enter a number/pin the camera displayed in order to use it via the app. He also thought he had the wrong password, but it was this number it needed. Not sure if that's any help.

 

[Fulcrum29]

Interesting comment here:

I had to reset my Hikvision NVR to factory default, now says "No link" in the Live feed for the hikvision camera's connected

Hi, I had to reset to default factory settings by Hikvision 16 port NVR. After I did that, cameras connected to it display "No link" via the HDMI to the TV. I ran the SADP TOOL by connecting my PC into a spare NVR port. It does displays all the connected cameras. I also tried to change the...

ipcamtalk.com

The nvr password is pushed to the cameras through the plug and play setting on the nvr - once they're defaulted, the nvr pretty much takes them over.

If you change the password of the nvr after the cameras are set up though it can get a bit funny if you then add new cameras as I think it keeps the old password on the existing cameras but pushes the new password to any new ones.

I've always set the cameras up manually before attaching them but that can turn into another faff of its own. The easiest thing to do is just set the nvr password and never change it, but that's not really great from a security point of view either.

That thread is worth a read. Could help.

 

[ponder]

I don't know about their hardware, but won't the NVR also send a reset signal to the connected cameras? I don't know about that NVR, but new cameras added should inherit the NVR's password. You do so by connecting the cameras whilst resetting them. Do those cameras have a reset button?

Now I am kinda happy that I went with a TP-Link VIGI solution at home.

The cameras have their own passwords independent of the nvr, I have all the passwords for the nvr and remote app but not the individual cameras. Apparently some have a hardware reset switch but others you have to contact hikvision.

 

[ponder]

Interesting comment here:

I had to reset my Hikvision NVR to factory default, now says "No link" in the Live feed for the hikvision camera's connected

Hi, I had to reset to default factory settings by Hikvision 16 port NVR. After I did that, cameras connected to it display "No link" via the HDMI to the TV. I ran the SADP TOOL by connecting my PC into a spare NVR port. It does displays all the connected cameras. I also tried to change the...

ipcamtalk.com

That thread is worth a read. Could help.

This nvr did die a view years ago due to lightning and I just swapped the HDD into the new one and everything worked fine. I reset the admin passed and online access even though the cameras had their own unique passwords and it still worked, this situation is just weird as nothing has changed on any settings and this thing has rebooted a gazillion times during load shedding.

 

[Fulcrum29]

The cameras have their own passwords independent of the nvr, I have all the passwords for the nvr and remote app but not the individual cameras. Apparently some have a hardware reset switch but others you have to contact hikvision.

At least it is only a single camera. I had a quick read on the recovery through Hikvision, and it does not seem too exhaustive. Maybe you have a reset button on the camera. As long as it is not installed in a tough spot. I would hate to have an issue with any camera I have installed, only one is in an 'accessible' spot.

Can you access that camera connected directly to your network?

 

[Fulcrum29]

This nvr did die a view years ago due to lightning and I just swapped the HDD into the new one and everything worked fine. I reset the admin passed and online access even though the cameras had their own unique passwords and it still worked, this situation is just weird as nothing has changed on any settings and this thing has rebooted a gazillion times during load shedding.

This is why I thought it could be tamper protection, or the like, when you disconnected and connected a camera to the same port with a new MAC address. Firmware update? I am not clued-up with Hikvision.

I would think a person like @RonSwanson would know, but I haven't seen him around.

 

[ponder]

At least it is only a single camera. I had a quick read on the recovery through Hikvision, and it does not seem too exhaustive. Maybe you have a reset button on the camera. As long as it is not installed in a tough spot. I would hate to have an issue with any camera I have installed, only one is in an 'accessible' spot.

Can you access that camera connected directly to your network?

I'll have to get a ladder to remove the frigging thing in order to connect it directly to the nvr but I don't think that will help. I'll have to get the camera model number and google wether it has a hardware reset switch which not all have.

 

[ponder]

At least it is only a single camera. I had a quick read on the recovery through Hikvision, and it does not seem too exhaustive. Maybe you have a reset button on the camera. As long as it is not installed in a tough spot. I would hate to have an issue with any camera I have installed, only one is in an 'accessible' spot.

Can you access that camera connected directly to your network?

I'll have to get a ladder to remove the frigging thing in order to connect it directly to the nvr but I don't think that will help. I'll have to get the camera model number and google wether it has a hardware reset switch which not all have.

 

[Fulcrum29]

I'll have to get a ladder to remove the frigging thing in order to connect it directly to the nvr but I don't think that will help. I'll have to get the camera model number and google wether it has a hardware reset switch which not all have.

Have you given SADP a go? I saw it mentioned in the threads I posted. Who knows, perhaps you could reset the camera that way.

 

[ponder]

Have you given SADP a go? I saw it mentioned in the threads I posted. Who knows, perhaps you could reset the camera that way.

Yes I did indeed, it picked up the nvr but none of the cameras. I saw a post on the net somewhere that said you can reset the camera passed via the app but no such luck unfortunately.