Home Internet Shesha cancellation

BBSA

BBSA

Honorary Master
Joined
Jul 11, 2005
Messages
30,227
Reaction score
28,804
Location
People's Republic of South Africa
I would like to cancel my Home Internet Shesha, which is on a month-to-month contract, but I’m not entirely sure how the process works. My understanding is that you need to give 20 days’ notice and return the router that was supplied with the deal.

The issue is that the service is prepaid for the month, so if I have to hand back the router immediately, I won’t be able to use my allocated data for the remainder of the period. Is there a way to continue using the service until the contract officially ends?
 
BBSA said:
Anyone know which number I can phone for cancellations.
Click to expand...
Dial 135 ( or 083135 from another network) and follow the prompts.

Did you buy the router outright? If not, they will charge you a clawback for it if it's not paid off under the contract yet, which I doubt, as the Shesha package isn't all that old yet, just a heads up..
 
Usually you give the router back after the fact or pay the difference, so you can still get full use out of it.
 
Voldemort said:
Dial 135 ( or 083135 from another network) and follow the prompts.

Did you buy the router outright? If not, they will charge you a clawback for it if it's not paid off under the contract yet, which I doubt, as the Shesha package isn't all that old yet, just a heads up..
Click to expand...
It is a free-to-use router. I don't think there is a clawback with month-to-month contracts.
 
BBSA said:
It is a free-to-use router. I don't think there is a clawback with month-to-month contracts.
Click to expand...
Ah, thanks for clearing that up, I was worried that it would go the same route as Fixed LTE packages, whereby if you cancel in a premature period you would be billed a clawback. I'm on the network performance side of things, package details elude me 😵.

Just please make sure all the cables are in the box, everything needs to be 100%, I wouldn't want them imposing something like this because of some small discrepancy.
 
I'm planning to cancel the contract at the end of November. I must give them 20 days' notice, so I need to return the 5G modem on the 10th of November. I have already paid for November, which means I will not be able to use a service I have paid for during those 20 days.

It just doesn't seem fair.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X