blunomore
Honorary Master
If the ASA can tell ISPs to remove "broadband" from their advertising, they should also tell banks to remove "service", and pictures of mythical "bank managers"
The bank managers are the worst. I spoke telephonically to a clerk (or whatever her designation was) and when she could not assist, I told her to call the manager. He came on, tried to protect his mediocre employee and when it did not work, he gave the phone back to her without so much as an apology.
No backbone, no inkling of how you ought to treat a customer.