Hosting Power Upgrade

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"Hetzner will be undergoing a power upgrade as part of planned maintenance in our Cape Town data centre on Sunday, 14th August from 06h00 - 08h00. We don't anticipate any downtime as a result of this maintenance upgrade.

In the unlikely event of power interruption, please be assured that our engineers are on site and are overseeing the process."
 
Yeah, just got the same message! Hurray for Hetzner informing it's customers. Can't they give Telkom lessons?
 
ettubrute said:
Yeah, just got the same message! Hurray for Hetzner informing it's customers. Can't they give Telkom lessons?
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Their customer service is indeed excellent...a good example to many SA companies!
 
. . It's because they're a German company ;)

But I agree, I used to use them, always had great service, fantastic bunch. Unfortunately, they don't host .NET apps . . .
 
rofl @ LGM.

Interesting point, but then, you could argue it's because they lost those wars that they became so efficient in the first place.

BTW, I also got my email from them. Now this is a lesson that should be learnt by ALL companies with a large client base. It costs virtually nothing to setup a server with an email database that simply bulk mails all the clients when there's a problem. A support person just logs into a browser session, choses a standard email subject/content (or writes from scratch) and hits "send"

Are you taking notes here Sentech and WBS ?
Hmm, guess not, otherwise you would've figured this incredibly simple lesson on how to keep your clients a long time ago ;)
 
LoneGunman said:
re the generalisation about 'German efficiency' - remember you're talking about
the ONLY nation in the world to have lost not one, but TWO world wars :P
*runs for cover*
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Wow, but we recovered quite nicely....and Made in Germany still counts.*ggg*
 
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Celemasiko said:
Wow, but we recovered quite nicely....and Made in Germany still counts.*ggg*
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good point.

Today, most "quality" durable products seem to be provided by German or Japanese companies....

Maybe South Africa could learn a thing or two by losing a war....;)
 
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It's sad when people have only experienced South African "customer service" - Compared to the companies I deal with, Hetzner's service is pretty crap.
 
Slightly off topic (just a bit. To the left ;) ) But there's a very similar problem in the restaurant business.

You can tell when a waitron has never experience good service and unfortunately it shows in 90% of the waitrons in Cape Town.

Bad service is a viscious circle and is why you need good international competition.
 
Good international service is only there because people complain like hell when something is not right.

Want to improve service - complain to whoever you can instead of the somewhat usual response of "I am never going back there again!"

When u have finished complaining then never go back if you like.

Worked for MYADSL
 
doobiwan said:
Slightly off topic (just a bit. To the left ;) ) But there's a very similar problem in the restaurant business.

You can tell when a waitron has never experience good service and unfortunately it shows in 90% of the waitrons in Cape Town.

Bad service is a viscious circle and is why you need good international competition.
Click to expand...

Well on each of my trips to Cape Town I have found service levels to be far better than what they are in JHB ;)
 
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