HOW DO I GET 8TA TO ACKNOWLEDGE A PROBLEM ON THEIR SIDE?

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denhey

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I have subscribed to the R199/10GB deal late in August 2011.

At first I was very impressed with blazingly fast speeds.

The 2 weeks ago I couldn't connect with my HUAWEI E173 modem. I went to the TELKOM store in Vincent Park East London and everything tested fine. There is a 10GB cap sitting online waiting to be used. But I said to the man "How can I connect to use it?" I have been unable to do so for the 3rd week now. He responded: "It must be a network problem, it will be sorted out in an hour or two".

Well, we're 24 hours later and the situation is still the same.

I reported it to 8ta online and received reference number 157796 with what seems to be an automated response.

Is there anyone here that has gone/is going through this same process of getting 8ta to acknowledge they have big problems and then to do something about it?

Is there anyone who has had success with these guys?
 
denhey said:
I have subscribed to the R199/10GB deal late in August 2011.

At first I was very impressed with blazingly fast speeds.

The 2 weeks ago I couldn't connect with my HUAWEI E173 modem. I went to the TELKOM store in Vincent Park East London and everything tested fine. There is a 10GB cap sitting online waiting to be used. But I said to the man "How can I connect to use it?" I have been unable to do so for the 3rd week now. He responded: "It must be a network problem, it will be sorted out in an hour or two".

Well, we're 24 hours later and the situation is still the same.

I reported it to 8ta online and received reference number 157796 with what seems to be an automated response.

Is there anyone here that has gone/is going through this same process of getting 8ta to acknowledge they have big problems and then to do something about it?

Is there anyone who has had success with these guys?
Click to expand...

The 8ta rep will tell you to email [email protected] don't forget to make reference to this page and blah blah blah. BTW they are still Telkom, you should stay away from them. From personal experience, I had to wait more than 3 weeks for a solution, so 24 hours is nothing. In the meantime you can buy the 20GB from Vodacom. Customer service doesn't exist, if you thinking of terminating the contract you will be required to pay R800
 
Mbuzi said:
The 8ta rep will tell you to email [email protected] don't forget to make reference to this page and blah blah blah. BTW they are still Telkom, you should stay away from them. From personal experience, I had to wait more than 3 weeks for a solution, so 24 hours is nothing. In the meantime you can buy the 20GB from Vodacom. Customer service doesn't exist, if you thinking of terminating the contract you will be required to pay R800
Click to expand...
Hi
Please PM your email address to us.
Thank you
8ta
 
denhey said:
I have subscribed to the R199/10GB deal late in August 2011.

At first I was very impressed with blazingly fast speeds.

The 2 weeks ago I couldn't connect with my HUAWEI E173 modem. I went to the TELKOM store in Vincent Park East London and everything tested fine. There is a 10GB cap sitting online waiting to be used. But I said to the man "How can I connect to use it?" I have been unable to do so for the 3rd week now. He responded: "It must be a network problem, it will be sorted out in an hour or two".

Well, we're 24 hours later and the situation is still the same.

I reported it to 8ta online and received reference number 157796 with what seems to be an automated response.

Is there anyone here that has gone/is going through this same process of getting 8ta to acknowledge they have big problems and then to do something about it?

Is there anyone who has had success with these guys?
Click to expand...
Hi
We would like to investigate
Please email your 8ta number, contact details and physical address to [email protected]
Please make reference to this thread and mention MyBroadband in the subject.
Thank you
8ta
 
denhey said:
I have subscribed to the R199/10GB deal late in August 2011.

At first I was very impressed with blazingly fast speeds.

The 2 weeks ago I couldn't connect with my HUAWEI E173 modem. I went to the TELKOM store in Vincent Park East London and everything tested fine. There is a 10GB cap sitting online waiting to be used. But I said to the man "How can I connect to use it?" I have been unable to do so for the 3rd week now. He responded: "It must be a network problem, it will be sorted out in an hour or two".

Well, we're 24 hours later and the situation is still the same.

I reported it to 8ta online and received reference number 157796 with what seems to be an automated response.

Is there anyone here that has gone/is going through this same process of getting 8ta to acknowledge they have big problems and then to do something about it?

Is there anyone who has had success with these guys?
Click to expand...
Hi
Please PM us your email address.
Thank you
 
8TA ARE LIARS AND .....

:mad:I have gone to Hemmingways 8ta store 2 weeks ago when it was confirmed that 8ta/Telkom didn't capture my bank account number correctly.

After a number of apologies I was told it would now gow to "Billing" and the turnaround time was 72 hours.

Well, it is now 72 WORKING hours later and still nothing happens.

I was PM-ed by the 8ta guy who monitors this forum and gave him everything he wanted. Still NOTHING!!!!

These guys simply don't come back to you.
 
promises, promises, promises by the 8ta monitor guy

You said you would like to investigate on 5 December 2011.

It is now 14 December 2011.

I told you the guys who captured my bank account number did so incorrectly.

I told you it is now with "Billing"

I PM-ed you my physical address and alternative cell phone number.

What more do I need to do for you guys to actually DO something other than writing emails and posting seemingly empty responses in forums?

If you can see the embarrassment in the faces of your 8ta store staffers, you would start DOING something for a change.
 
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