How do I get beyond the Takealot call centre

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SianD

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Hi everyone

I love Takealot but I have to say on occasion when something goes wrong with an order, their customer service SUCKS!!!!!!

My order has gone missing. It's been 2 weeks now that I've been getting the "we're looking into it, we're looking into it".

I don't need hundreds of comments bemoaning Takealot, all I need are contact details for someone more senior than the call centre please

Or perhaps someone on LinkedIn can get some contact details for me? I see some profiles on LinkedIn of people saying they are managers at Takealot and some saying they are logistics people at Takealot, but when I click on their profiles to get in touch with them I get the message that I need to grow my network to be able to access their profiles

Any help will be much appreciated

Thanks
 
Last edited:
SianD said:
Hi everyone

I love Takealot but I have to say on occasion when something goes wrong with an order, their customer service SUCKS!!!!!!

I don't need hundreds of comments bemoaning Takealot, all I need are contact details for someone more senior than the call centre please

Or perhaps someone on LinkedIn can get some contact details for me? I see some profiles on LinkedIn of people saying they are managers at Takealot and some saying they are logistics people at Takealot, but when I click on their profiles to get in touch with them I get the message that I need to grow my network to be able to access their profiles

Any help will be much appreciated

Thanks
Click to expand...
What happened that you need to speak to someone higher up?
 
I sent an email and got a reply the next day

It was an order where the incorrect product was supplied twice (the replacement was the same incorrect product)

I ordered a TP-Link Gigabit 8 port switch in a metal case and was sent a Tenda in a plastic case
 
Takealot support has gone to the dogs. There appears to be no more support email address, you have to navigate the Help section in the app or website.

I did find this number that worked: 087 362 8000

The TrueCaller description is a bit sus, but it's a legit number.
 
Bliksis said:
Takealot support has gone to the dogs. There appears to be no more support email address, you have to navigate the Help section in the app or website.

I did find this number that worked: 087 362 8000

The TrueCaller description is a bit sus, but it's a legit number.
Click to expand...
Yeah the do have support line which does work.

They will just tell you ticket is escalated and tell you email sorry for wait and never get back to you
 
Bliksis said:
Takealot support has gone to the dogs. There appears to be no more support email address, you have to navigate the Help section in the app or website.

I did find this number that worked: 087 362 8000

The TrueCaller description is a bit sus, but it's a legit number.
Click to expand...
Thanks so much. That is the number I have been calling almost everyday to follow up. No luck. They just keep telling me we're looking into it. They really have gone to the dogs.
 
After a lot of back and forth I ended up emailing the CEO. Sorted out in 1 day.
 
RedViking said:
Does it show as delivered?
Click to expand...
Order was split and only the one box is missing. On my orders on the app it still shows expected delivery date as 11 July. Call centre has confirmed it was lost in transit but I've made no progress since then.
 
SianD said:
Order was split and only the one box is missing. On my orders on the app it still shows expected delivery date as 11 July. Call centre has confirmed it was lost in transit but I've made no progress since then.
Click to expand...
Okay, you gonna have to be patient unfortunately. But they should resolve it soon. 2 weeks is a bit long, but I would give it 10-15 business days. Just keep on following up with them.

Frustrating!
 
RedViking said:
Okay, you gonna have to be patient unfortunately. But they should resolve it soon. 2 weeks is a bit long, but I would give it 10-15 business days. Just keep on following up with them.

Frustrating!
Click to expand...
It is very frustrating. I'll keep following up that's for sure.
 
I manage to resolve my takealot issue yesterday, after 4 months with the regular support team nothing was happening.

This is the email I send to them yesterday, and I got my refund he same day.

Hello,

I am extremely concerned that, despite repeated assurances, my refund has still not been processed. To date, I have been waiting over four months for a refund on an order that was never collected.

I was subsequently asked to provide my banking details via email and phone. Despite complying, no refund has been issued. This ongoing delay is unacceptable and a breach of your obligations under the Consumer Protection Act.

I now require the following, without exception:

  1. A confirmed timeline for when the refund will be paid.
  2. A written plan of action by close of business tomorrow.
If this matter is not resolved immediately, I will be left with no alternative but to escalate it further through the Consumer Protection Ombud and, if necessary, pursue legal remedies.

This is a final demand for resolution.


Send it to following email addresses:

[email protected]( Ceo of takealot)​

[email protected]( seems to eb email addresses use for escalations)​

[email protected] ( legal Team)​

tal-request-responder_201706301357-zd+id194D1L-79ZWE@takealot.zendesk.com( Normal support email via zendesk)​

 
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