How do I pay Telkom?

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Pandarye

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Telkom inexplicably stopped billing me for my phone line in about February. A few months later my ADSL went down and when it became apparent that the fault would probably never be resolved I decided to cancel all Telkom services in anticipation of getting fibre soon.

I received a message from Telkom on 1 August stating that my "fault" had been closed. When I checked the online portal it showed that there were no longer any services associated with my profile.

Telkom has now whacked me with a combined bill for all the months of line rental that they had neglected to charge since February which they expect to be paid by 1st September. The only payment option listed on the account, besides paying in person, requires me to log in and pay via the online portal/app as I always did before. The only problem is both the old and new online portal and the app show that I have no products and no outstanding accounts to pay. I even tried to link the account number on the bill to my profile but received an error stating that the account cannot be associated with my profile.

I've looked all over their website for banking details so I can perhaps EFT the amount directly but can find nothing. Before I go down the dark rabbit hole of trying to contact customer support does anyone here know how to pay the b_tards?
 
You can pay from any online banking as long as you know the account number to use as reference.
Telkom is a public recipient on all platforms.

I would refute their charges though because if the line was down then they cant charge you for subscription.

Call their helpline and ask to speak to the creditors department.
 
R_D_V said:
Telkom inexplicably stopped billing me for my phone line in about February. A few months later my ADSL went down and when it became apparent that the fault would probably never be resolved I decided to cancel all Telkom services in anticipation of getting fibre soon.

I received a message from Telkom on 1 August stating that my "fault" had been closed. When I checked the online portal it showed that there were no longer any services associated with my profile.

Telkom has now whacked me with a combined bill for all the months of line rental that they had neglected to charge since February which they expect to be paid by 1st September. The only payment option listed on the account, besides paying in person, requires me to log in and pay via the online portal/app as I always did before. The only problem is both the old and new online portal and the app show that I have no products and no outstanding accounts to pay. I even tried to link the account number on the bill to my profile but received an error stating that the account cannot be associated with my profile.

I've looked all over their website for banking details so I can perhaps EFT the amount directly but can find nothing. Before I go down the dark rabbit hole of trying to contact customer support does anyone here know how to pay the b_tards?
Click to expand...

Does your bill have an Easy Pay number?
 
R_D_V said:
Telkom inexplicably stopped billing me for my phone line in about February. A few months later my ADSL went down and when it became apparent that the fault would probably never be resolved I decided to cancel all Telkom services in anticipation of getting fibre soon.

I received a message from Telkom on 1 August stating that my "fault" had been closed. When I checked the online portal it showed that there were no longer any services associated with my profile.

Telkom has now whacked me with a combined bill for all the months of line rental that they had neglected to charge since February which they expect to be paid by 1st September. The only payment option listed on the account, besides paying in person, requires me to log in and pay via the online portal/app as I always did before. The only problem is both the old and new online portal and the app show that I have no products and no outstanding accounts to pay. I even tried to link the account number on the bill to my profile but received an error stating that the account cannot be associated with my profile.

I've looked all over their website for banking details so I can perhaps EFT the amount directly but can find nothing. Before I go down the dark rabbit hole of trying to contact customer support does anyone here know how to pay the b_tards?
Click to expand...
Telkom stopped send out bills or statements but they failed to tell anyone. They then after checking claimed they switched to MMS messages and emailed bills - I have blocked MMS messages I never got that message. The emailed billed went to an alias that they claim was registered as my main email address. (I did not even know about that alias address).

Then Telkom spins a line about EFT payments initiated by you are delayed and could lead to disconnections
(I have been paying via an EFT from the same bank account since 1989). When you dial 10210, the spiel that they play out while you wait for a million years tells you all this crap.

I could also not link that EFT arrangement to my online profile. What they are doing is trying to force you on to their own system or onto a DO arrangement.

You will have to try and make contact with them via the call centre, I very drawn-out process. What you need is the last bill you received. the payment details are on that.
 
Rocket-Boy said:
You can pay from any online banking as long as you know the account number to use as reference.
Telkom is a public recipient on all platforms.

I would refute their charges though because if the line was down then they cant charge you for subscription.

Call their helpline and ask to speak to the creditors department.
Click to expand...
Thanks, I now recall paying this way once before. I have the EFT reference number on the account I received so it should work.

According to the statement it appears they have given me some sort of "out of service" credit already. I think it all adds up mostly correct.
 
Geoff.D said:
Telkom stopped send out bills or statements but they failed to tell anyone. They then after checking claimed they switched to MMS messages and emailed bills - I have blocked MMS messages I never got that message. The emailed billed went to an alias that they claim was registered as my main email address. (I did not even know about that alias address).

Then Telkom spins a line about EFT payments initiated by you are delayed and could lead to disconnections
(I have been paying via an EFT from the same bank account since 1989). When you dial 10210, the spiel that they play out while you wait for a million years tells you all this crap.

I could also not link that EFT arrangement to my online profile. What they are doing is trying to force you on to their own system or onto a DO arrangement.

You will have to try and make contact with them via the call centre, I very drawn-out process. What you need is the last bill you received. the payment details are on that.
Click to expand...
Oh, I still received a bill via email every month until I cancelled but it just showed I was in credit and didn't owe anything. I never cease to be amazed by their incompetence.
 
R_D_V said:
Nope. Only an account number and EFT ref number.
Click to expand...

It sounds like you've received your final invoice from Telkom. It should say something like "Final Invoice" or "Your last invoice" somewhere on the invoice. Just pull the EFT reference number from that bill and pay it via EFT through your online banking.
 
deweyzeph said:
It sounds like you've received your final invoice from Telkom. It should say something like "Final Invoice" or "Your last invoice" somewhere on the invoice. Just pull the EFT reference number from that bill and pay it via EFT through your online banking.
Click to expand...
All signs say otherwise:cautious: The invoice is for "August account subscriptions and once off services". The email it's attached to says I am "currently enjoying" their landline service and invites me to sign up for their DSL internet:confused: Hopefully I don't get another bill next month.
 
R_D_V said:
All signs say otherwise:cautious: The invoice is for "August account subscriptions and once off services". The email it's attached to says I am "currently enjoying" their landline service and invites me to sign up for their DSL internet:confused: Hopefully I don't get another bill next month.
Click to expand...

Unfortunately it's probably not then.
 
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