How Do "Normal" People Do It?

[Lycanthrope]

Out of curiosity - how do normal people schedule their lives around Telkom's technicians?

Applied for a landline to be installed 27 June (or was it 30 June?) only to be told it would be installed the following Friday. Naturally, I was jumping for joy. Just as luck would have it, come Friday, no one arrives. I call in, ask when my line will be installed, I get told 4 August. Harken! Today be that day. I'm waiting, patiently.

I called in again an hour ago just to ask if he's still coming today, and was told that he is - or should be - but if he doesn't, it's because he's striking.

So, back to my original question - how do people with the normal 9-5 do it? How do you plan around their schedules to either take the day off so that you can wait for some guy whom may or may not arrive at any given time between 09:00 and 17:00 or make sure that someone's home?

I can't help but resentfully feel as though waiting for a Telkom tech is like waiting for some or other VIP to arrive and that I should be grateful when they eventually pop over.

 

[Kloon]

get them to call you when the techie is on his way to your home.

 

[Prof.Merlin]

get them to call you when the techie is on his way to your home.

they actually do that???

 

[Stalker]

they actually do that???

No actually the techie will call u when he arrives that way he can waste an hour waiting for u. To call ahead is beyond them

 

[pjjdp]

I have the same problem. Received an sms on Tues 22 July confirming appointment on the 23rd to install line. Nothing happened. I phoned on Friday 25 July. The installation is 7 August. After moaning and bitching, the date remains 7 Aug.

7 Aug is after the strike. What's my chances of getting a line? 0%?

 

[Srack0verflow]

remember, the tech usaully manages to get lost, try asking for his cell when you phone enquiries.

 

[lilGr]

No actually the techie will call u when he arrives that way he can waste an hour waiting for u. To call ahead is beyond them

Haha thats the best solution, when we called for one the other day , Day1 (Monday): We called scheduled him to come at 8:00am on a Thursday , Thursday comes no sign of anyone ... We phone on Friday they tell us he has already been to our house and fixed the problem , my dad spent 1hour on the phone swearing at them , Monday morning he came

 

[TelkomUseless]

I can only laugh... a friend of mine asked the tech to phone when the tech is on his way to the house... the tech phones him... "I'm standing in front of your gates". My friend was still @ work, 1 hour drive away.

 

[Lycanthrope]

Line just got installed, contacted Telkom to change my billing address and apply for DSL. Spoke to a wonderful guy that said he'll call me tomorrow for the DSL since my application is still "In Process" since the tech hasn't reported it as completed yet.

I'm impressed - it seems Telkom's been hiring some bright sparks lately

The techie was also very nice and did his job quickly.

One thing though, I was told it may take 4-6 weeks for my DSL to get installed... *sigh* I think what annoys me the most is that they'll send a tech to do install the line, but they won't let them do 2-in-1 installs, so you have to apply twice for something which could be done once-off. Eh well..

I'm just glad that everything's gone off without too much of a hitch so far. But waiting 2 months for an ADSL line??

I really wish Neotel would've released their fixed-line services by now...