How do you escalate a 7-week network failure with Telkom?

[upup]

email the newspaper, cart Blanche and for limpopo only, oom juluis.

 

[bushguru]

I am pleased to report that in the third month we finally managed to get some action. We got a new DSLAM and the backhaul has been upgraded, and there is a further DSLAM upgrade planned for the next month. This has only been possible due to numerous people constantly badgering their various Telkom contacts until heads were spinning from high up in the Telkom food chain. I'm told by a reliable source that the Phalaborwa problem has caused a big stir. So the solution, my friends who are still struggling, is to join forces and make Telkom's life miserable until they listen. It's damned hard work and very time-consuming, but it does eventually work. Now I just need to find out why we're not getting 10mbps, as promised... But at least we're getting close to the 4mbps we're paying for now. Let's not be greedy.