How it should be....

[wushutiger]

I have been thinking about this for a few days now, and in any other country what Iburst is doing to its users would be considered terrible practice.

Now when I signed up I was told a few things, like a 1meg connection. What it turned out to be was I would be lucky if I got over 200k 99% of the time.

Secondly, I was told I would have 64k peer to peer, but for the past 2 weeks I dont have any peer to peer. Now I understand if Iburst has had too many downloads due to the capless situation, but really what did they expect?!?! And secondly that is not my problem, I pay my monthly fee and expect to get service for it without any reasoning.

I am in a good mind to go to my bank and cancell the debit order or at least reduce it for the past month because I did not get all that I paid for from IBURST. No peer to peer, I was not told that they would do this when I signed nor is it in my contract, that is breach of contract. Secondly bad speeds for most of the past 3 months, I dont want to hear reasons like upgrades blah blah blah, it has to do with bad network management but again thats not my problem its I BURST's,

Lets not sit back and take this crap from them. Lets make them feel it the way we feel it!

 

[ic]

wushutiger, I agree with you here, I am tired of being treated like a lab rat by WBS, and on top of it all I have to pay WBS to be treated like scum. I also fedup bcos Mary Ann told me I was getting a refund, then I get a call from her 1 week later (on the day that Dylan went to the doctor) to say that Dylan had vetoed & cancelled my refund...

Just as a matter of interest, which base-station(s) are you using?

 

[guest2013-1]

er.... okay.....

Please be wary of how the sales person's uses words to their advantage :

"up to 1 Mbps download" is not the same as "1 Mbps download" <-- and even then it doesn't mean guarenteed.

Personally, if I were you, I'd go for ADSL. Recent developments made it possible for you to shop around alot in terms of uncapped or not uncapped and which ISP you use. And in future, may prove to be the better choice, seeing as April should hold in alot of discussion and hopefully, repremanding, for what Telkom has done and is asking for their services.

We all know how it should be, but I found that most people who adopt a technology, do not bother going beyond what the sales person has to tell them.

It's my money, I decide where it goes or don't go, you have a right to stop payment with them, but you walked into something blindly. When you stop doing that, when you actually investigate the "lose 50 bazillion kilogram on this diet in 1 day program" you'll find that no matter how much sense the infomercial makes, it's just not viable.

Your money, you choose to what you spend it on, so ultimately, if you made a bad choice, you have to live with it or get out. Yes, the network is their problem, yes you pay them for a service you're obviously not getting.... but my question to you now is, why have you stayed with iburst for the last 3 months, if the "promises" their sales people made, has not materialized? Why didn't you get out before? It's your money... you choose where it should go or not, yet, you stay and rather decide to b1tch about it on the forum now?

When/If I feel iBurst does not suit my needs or treats me badly as a customer or makes it clear where their loyalties lie, I will switch providers in a heart beat. Becuase you will NOT f@ck with my monthly income/expense statements.

Provide me an inferior service for more than a month, I cancel and go to your competition, simple like that.

 

[guest2013-1]

wushutiger, I agree with you here, I am tired of being treated like a lab rat by WBS, and on top of it all I have to pay WBS to be treated like scum. I also fedup bcos Mary Ann told me I was getting a refund, then I get a call from her 1 week later (on the day that Dylan went to the doctor) to say that Dylan had vetoed & cancelled my refund...

Just as a matter of interest, which base-station(s) are you using?

Dylan has f@ckall right to veto anything. He's a call centre manager, and unless they made him head of customer relations and finance, I doubt thats the whole story. Talk to Shaun, and cc the CFO with your disgust at what Dylan had done.

 

[jjtoymachine]

Cool...well im with you! I've had such a slow connection the whole day and its making me agro! Just as a mater of interest are you alloud to cancel within a certain amount of time? Or am i stuck on this 24month contract?

 

[Molotov]

24 month contract!!.........ouch! It was cheaper to buy the modem and go on a month by month.

And kinda more sensible too

 

[ic]

Cool...well im with you! I've had such a slow connection the whole day and its making me agro! Just as a mater of interest are you alloud to cancel within a certain amount of time? Or am i stuck on this 24month contract?

It isn't a case of being allowed to cancel the 24 month contract or not, it is a case of WBS being the other party in the contract, now in my case I have more than enough evidence (actual data) to prove that WBS has frequently breached the contract that I signed.

If you can show that WBS have breached the contract that you signed, then you basically take the modem back & get them to sign for receiving it, and you give them a letter stating that they are in breach of contract, and outline the reasons. If WBS want to challenge it then it is up to them to take you to court, just make sure that you cancel their debit order on your account so you don't endup financing their legal fees against you.

 

[guest2013-1]

24 month contract!!.........ouch! It was cheaper to buy the modem and go on a month by month.

And kinda more sensible too

Sensible how? You can get out of the 24 month contract by cancelling your service and returning the modem. If you decide not to use their service anymore and bought the modem, you have a very expensive paper weight.

Please, if you have so much money as to waste it on buying something you can't re-use with another provider, please send some to me....

 

[guest2013-1]

It isn't a case of being allowed to cancel the 24 month contract or not, it is a case of WBS being the other party in the contract, now in my case I have more than enough evidence (actual data) to prove that WBS has frequently breached the contract that I signed.

If you can show that WBS have breached the contract that you signed, then you basically take the modem back & get them to sign for receiving it, and you give them a letter stating that they are in breach of contract, and outline the reasons. If WBS want to challenge it then it is up to them to take you to court, just make sure that you cancel their debit order on your account so you don't endup financing their legal fees against you.

I signed nothing but a debit order instruction which would go 24 months to pay back the modem they gave me for free. At no point did I sign a contract where it states I cannot cancel or need to provide evidence TO cancel.

Come now, this isn't Sentech

 

[ic]

I signed nothing but a debit order instruction which would go 24 months to pay back the modem they gave me for free. At no point did I sign a contract where it states I cannot cancel or need to provide evidence TO cancel.

Come now, this isn't Sentech

AFAIK the contract you signed is no different to the contract I signed (back in November 2004), so for us to cancel our contracts it's a no-brainer bcos there were no Terms & Conditions attached to the contracts we signed. As far as I'm concerned the contract I signed is little more than a debit order authorisation form, however I prefer to interpret it as stating that I will be guaranteed a minimum download speed of 64Kbits/s at all times.

However, the contract that WBS had people signing from December or January onwards, well that did have Tz & Cz attached to it, so that's a different kettle of fish...

 

[nocilah]

hrnn I didn't sign anything... did it all online. A agreed to something... not sure what... as far as I know I may have agreed to them taking my home away Thank *** I am moving... phew!

 

[wushutiger]

My point isnt merely cancelling, my point is this, for the money I pay monthly I should get a certain something in return in the way of service. I mean that is what I am paying for isnt it? So what I am saying is that this month for example I had so many days offline, and so many days of slow speeds and no Peer to peer, what is that worth to me , and then get that amount either refunded or credited on to next mont. Something in that light...

Cancelling does nothing to IBURST at all, I want them to feel it so they can think twice before they screw with their customers!

 

[ic]

...
Cancelling does nothing to IBURST at all, I want them to feel it so they can think twice before they screw with their customers!

ATM I don't yet know if I have an alternative to iBurst (i.e. ADSL application), so I have been more than patiently waiting for WBS to get their act together bcos I have little other choice. After Dylan cancelling the refund that was promised to me, I am more inclined to cancel iBurst and then switch to ADSL if Telkomonopoly approve the application (line quality test etc), and that's even if I get the 700Kbits/s..900Kbits/s speeds I got back in November & December 2004, IOW Dylan has proved to me that I cannot rely on WBS for anything let alone an internet connection. If Shaun has the authority to sort this out & get me the refund I was promised then I am prepared to see whether Olivedale-BS gives me a reliable speedy internet connection that I can use for VoIP.

Having said all that, I am of the opinion that the only action that WBS truly fears is en-mass-cancellations like what happened last year to Sentech with MyWireless. Just imagine the CEO's & CFO's nighmares knowing that there are a bunch of under-utilized towers out there & consumers don't trust your company enough to try the service for themselves.

 

[Molotov]

AFAIK the contract you signed is no different to the contract I signed (back in November 2004), so for us to cancel our contracts it's a no-brainer bcos there were no Terms & Conditions attached to the contracts we signed. As far as I'm concerned the contract I signed is little more than a debit order authorisation form, however I prefer to interpret it as stating that I will be guaranteed a minimum download speed of 64Kbits/s at all times.

However, the contract that WBS had people signing from December or January onwards, well that did have Tz & Cz attached to it, so that's a different kettle of fish...

Since I joined up in Jan,the 24 month contract i read through at the time was not exactly "friendly".Therefore at the time it made sense do do a month by month.

Either way it makes a nice paperweight,got lights an all

 

[Shaun Green]

Hi IC,

You have my cell number. Kindly contact me with regards to your above problem.

Shaun

 

[ic]

Hi IC,

You have my cell number. Kindly contact me with regards to your above problem.

Shaun

Hi Shaun

Thank you for the Olive branch - I want something to be happy about, I will drop you an email with the details, and will call you (on 2597 - I don't have the other cell#) about 30 minutes later - you will need time to digest the sordid saga...