How long to upgrade a Telkom line?

[Sparky_za]

Hi Guys

When upgrading from a 1Mbps to a 4Mbps line, do Telkom have to make any physical changes? Roughly how long does it take from application to completion? I'm trying to see if it's worthwhile upgrading when I will be moving in the next couple months.

Extra Info : If I check my router it says max sync is 10Mbps, not sure if that is relevant but included it anyway.

 

[Chevron]

Hi Guys

When upgrading from a 1Mbps to a 4Mbps line, do Telkom have to make any physical changes? Roughly how long does it take from application to completion? I'm trying to see if it's worthwhile upgrading when I will be moving in the next couple months.

Extra Info : If I check my router it says max sync is 10Mbps, not sure if that is relevant but included it anyway.

Usually can be done while you're on the phone with them.

 

[Cameronkk]

Mine took 6 Working Days.

 

[MickeyD]

Usually can be done while you're on the phone with them.

Correct, unless your line is faulty....

 

[Sparky_za]

Ok, thanks guys. Going to give them a call now.

Why don't companies make this an option on their websites? I hate calling in (as I'm sure we all do). Try and do as much online as possible.

 

[Gtx Gaming]

they just press a button or 2 , normally instant , your line will desync when they press that magic button

 

[Deep78]

let us know what kind of service you get ... how long and how painfull?

 

[MickeyD]

/pauses thread for a couple of months...

 

[Sparky_za]

lol... ok, call made. 08:12 long. Agent states it will take between 48 hours and 7 days. I'll update when it has been done.

Now to phone MWeb and get that side upgraded.

 

[MickeyD]

lol... ok, call made. 08:12 long. Agent states it will take between 48 hours and 7 days. I'll update when it has been done.

Now to phone MWeb and get that side upgraded.

Rather wait until your line has been upgraded!

 

[Sparky_za]

Just noticed that now on the MWeb site. They do it within 30 minutes, so will wait till the Telkom side is complete.

And just to be sure, I should go for the 4Mbps Uncapped Premium for R539 a month. I have seen on the forum the "normal" account is a PITA.

 

[Priapus]

Why not go with Afrihost rather?

 

[Sparky_za]

Honestly, I've always had great service from MWeb so I have had no reason to shop around. I see Afrihost is about R100 cheaper though. Maybe I will take a look.

 

[digitalp]

lol... ok, call made. 08:12 long. Agent states it will take between 48 hours and 7 days. I'll update when it has been done.

Now to phone MWeb and get that side upgraded.

its usually instant though they tell you it will take 48 to 72 hours. Mine took 2 minutes.

 

[MickeyD]

Use the Telkom guest account to test your line speed...

 

[Sparky_za]

Well just a quick update. By the time I arrived home at 17:00 everything was upgraded already. Line is running great. Should have done this ages ago.