Goodday
My name is Nonhlanhla Moloyi im writing to you today because I need help ….if um not mistaken I open my contract phone with MTN from 2007 I never received any problem with the services provider I was a happy customer until September 2017 when I had to renew my contract phone with MTN direct ,I Spoke to the sales consultant by the name of Alston Sighn from Durban branch he assisted me well my contract was renewed on the 1 st September 2017 and he told me the phone will be delivery to my work address by DSV btn 5 to 10 days …waiting patiently phone delivered on the 23 September …before I can even open the package the invoice stated that the colour of the phone is black I didn’t order black colour .
The phone went back to DSV and they also sent it back to MTN Warehouse …I called MTN on the 02 of October the person I spoke to confirmed that they device was sent to the warehouse ..and that the consultant that help me ( Alston Sighn ) should call me to re -arrange the delivery .
I have posted 6 reviews on hello peter 3 different people responded but I Alice called and promise me that Alston Sighn will give me call but I never received a call until on the 20 October I emailed 1 lady who assisted me with the upgrade the other year ..Alston called saying hes waiting for a certain number from the warehouse which will take a week …then he can make another delivery arrangement …since then nobody is saying anthing to but debit order went through my account has been deducted some money but no device .
where is customer services MTN DIRECT
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My name is Nonhlanhla Moloyi im writing to you today because I need help ….if um not mistaken I open my contract phone with MTN from 2007 I never received any problem with the services provider I was a happy customer until September 2017 when I had to renew my contract phone with MTN direct ,I Spoke to the sales consultant by the name of Alston Sighn from Durban branch he assisted me well my contract was renewed on the 1 st September 2017 and he told me the phone will be delivery to my work address by DSV btn 5 to 10 days …waiting patiently phone delivered on the 23 September …before I can even open the package the invoice stated that the colour of the phone is black I didn’t order black colour .
The phone went back to DSV and they also sent it back to MTN Warehouse …I called MTN on the 02 of October the person I spoke to confirmed that they device was sent to the warehouse ..and that the consultant that help me ( Alston Sighn ) should call me to re -arrange the delivery .
I have posted 6 reviews on hello peter 3 different people responded but I Alice called and promise me that Alston Sighn will give me call but I never received a call until on the 20 October I emailed 1 lady who assisted me with the upgrade the other year ..Alston called saying hes waiting for a certain number from the warehouse which will take a week …then he can make another delivery arrangement …since then nobody is saying anthing to but debit order went through my account has been deducted some money but no device .
where is customer services MTN DIRECT
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