How SA ranks for customer service

an inference which can be - but was not - drawn is that price and quality of customer service are not inversely correlated ...
 
Don't think they needed to do a survey to get the result. Employees of our service providers don't even know how to spell the word, let alone what it means.
 
4 visits to a Telkom Direct store over the last 6 weeks or so, first consultant, should never ever go anywhere near a sales/services/support desk, totally clueless, the second and third lacked in sales ability but decent at services/support, surprisingly, the fourth consultant was a pleasure. Good at sales/service/support knew the products she was selling - a miracle?

10210 - Why do they bother with this service at all, it operates in office hours, when no one who is earning money, can afford wasting 1/2 to 3/4 hour holding onto a phone, that your clients are supposed to call you on, and while walk in clients are waiting for you to attend their needs ... , not on ...
 
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