how thick can you get Telkom helpdesk

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mufasa

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having always had "acceptable" help from telkom's helpdesk, today was the worst. we use adsl at work for routing out internet traffic to various sites, the router has been giving us endless problems the past 2/3 days. so i phone 0800375375, thinking that they would be able to help.

<vent>
now the fun starts, i spoke to a "bright" guy by the name of "Thing1". i explained the problem to him and his reply was that the router (using telkscum adsl pots router with rp-pppoe in bridge mode, dsl512) has to be switched off for at least 10secs and then on every day(24 hours) so that the router can be issued a new IP, i told him that there is no one doing that and his reply was "Maybe there it is some one that i don't about whose job it was to reset the router every morning(maybe telkom has some one whose job it is to smack him in the head every morning :mad: ). wanted to hangup the phone but decided to see how dumb this "Thing1" is. told him i have never heard of anyone having to reset the router every 24 hours just to be issued a new ip, does telkom not do that via the reset every 24 hours anyway. "Thing1" said that telkom would never do that :mad: . "Thing1" suggestion was that i test it, connect with the router and don't reset after 24 hours and see if you are able to surf the web after the 24 hours. i explained to him that it was working fine until a couple of days ago, his very bright reply was, if the router does not loose sync for 40 days (keeping the same ip address he says) it will have to be reset so it can sync again. what a f@cking idiot. does he even know what he is talking about.

i hung up and called the helpdesk again hoping never to get through to "Thing1" again, ever. then i got "Thing2" that sounded just as bright. gave up will try again in the morning, hopfully they rotate staff from their cages to the telephones. does any one have a contact with more than half a brain cell i could contact in the cape town area? PM me
</vent>


<added>
thing1 aka sam aka bright_spark
thing2 aka steve aka skywalker
All terms corrected just for bright_spark and skywalker
</added>


T
G
 
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Wow, it's very good to hear how dumb Telkom Helpdesk really is!!

Without touching the hot bodily excretions that mufasa has brought to the udult entertainment table, I must just correct my language because I believe I am talking to "fu" oops professionals who have business ethics. Since that assumption is out of the way. Don't get me wrong, I understand that some of the contributions come from our sons and daughters, to be politically correct, so I'll try my best to teach the old folk how to speak professionally about smelly bodily excretions. By the way the smelly bodily excretions is just a metaphor for mufasa's posting.

Firstly, a professional, young ones, must never mention a business contact by name in any communication that can affect that contact's reputation.

Secondly, a professional must never make an assumption that a contact is an island and therefore will never find out when his\her reputation is being plastered on the web with hot bodily excretions.

Thirdly, a professional must first research on a product before he\she criticises the information that is provided to him\her, especially by one who specialises on the product.

Forthly, a professional must always remember that people, like, PC's at least, have long term memory which, in the case of people, can be triggered by the sound of a person's voice, a person's name, a person's business name. Some so-called "smart" people also have the capacity to recall information in spite of the number of contacts they meet in a day.

Lastly but certainly not least, a professional must never use vulgar language when expressing his\her views on a business related topic in a public forum.

The above are just some points to remember from a section from the business code of ethics.I will break every one of them just now except I won't mention names so that mufasa learns the important lesson. If he is old enough he will know what the lesson is. Sorry kids, I have to speak in udult encoding.

Now, to the hot bodily excretion that's starting to cool down by now!! Somebody please correct my ignorance, but isn't ADSL supposed to be always available? If that is so, then why would Helkom mess around with my connection and disconnect me in the middle of a download? I'd be furious if that happened while I'm running my payroll batch process, especially because I can't afford to lease a line for that.

I could be wrong here, but I sense a contradiction from mufasa's last sentence in the second paragraph. Isn't the modem synching already after the 40 days? :rolleyes: So why would it be reset for it to synch again. Perhaps mufasa didn't hear the Telkom "satisfying idiot" at least he is satisfying :D Perhaps that satisfyer was merely explaining that, if one doesnot lose synch in 40 days and his\her session is kept active from the first day of the 40, then the IP address that was assigned to that session should still be active. I might be wrong here, but that bloody explanation makes perfect sense to me, because the session was never terminated.

Now, to the bodily excretion that is already losing its smell a bit, the "TELSCUM adsl router 1 port". The so-called TELSCUM router, I could be wrong here, is the Marconi Router POTS. As far as understand the specification of the router, it does say that the router doesnot have an automatic IP refresh function, like the Sisco's, the Marconi Broadband version 4, the Billion Bipac 5100, ADSL WiFi, the Planets and the Netgears, I think. So how can the bloody modem refresh the IP address voluntarily if that function is not implemented in the hardware. It does however have an automatic reconnect functionality. This is a different function,explained in short, if the router loses synch, therefore terminating the session, the router will voluntarily try to reconnect. Just for the sake of completeness.

Come on mufasa, don't insult that satisfier without researching about the bodily excretions you bring to this forum. We don't have time to think for you here. If you want that, then go back to Helkom and let them think for you. I'll leave the conclusion for the analytical minds.

The bright spark has spoken. Any follow up comments, must be professionally articulated so we can let this bodily excretion cool down, and the intensity of its smell drop low enough to allow it to go down the toilet safely.

Peace be multiplied to you all, and remember to be professional about all this topic, I've tried to be, i.e. no contact names please, if you have to, use an alias, a made up name, for the thick!!

Just imagine how this forum would be like if we all gave up the names of the people that put hot, smelly bodily excretions on our tables daily!!! :eek:
 
bright_spark said:
Wow, it's very good to hear how dumb Telkom Helpdesk really is!!

Without touching the hot bodily excretions that mufasa has brought to the udult entertainment table, I must just correct my language because I believe I am talking to "fu" oops professionals who have business ethics. Since that assumption is out of the way. Don't get me wrong, I understand that some of the contributions come from our sons and daughters, to be politically correct, so I'll try my best to teach the old folk how to speak professionally about smelly bodily excretions. By the way the smelly bodily excretions is just a metaphor for mufasa's posting.

Firstly, a professional, young ones, must never mention a business contact by name in any communication that can affect that contact's reputation.

Secondly, a professional must never make an assumption that a contact is an island and therefore will never find out when his\her reputation is being plastered on the web with hot bodily excretions.

Thirdly, a professional must first research on a product before he\she criticises the information that is provided to him\her, especially by one who specialises on the product.

Forthly, a professional must always remember that people, like, PC's at least, have long term memory which, in the case of people, can be triggered by the sound of a person's voice, a person's name, a person's business name. Some so-called "smart" people also have the capacity to recall information in spite of the number of contacts they meet in a day.

Lastly but certainly not least, a professional must never use vulgar language when expressing his\her views on a business related topic in a public forum.

The above are just some points to remember from a section from the business code of ethics.I will break every one of them just now except I won't mention names so that mufasa learns the important lesson. If he is old enough he will know what the lesson is. Sorry kids, I have to speak in udult encoding.

Now, to the hot bodily excretion that's starting to cool down by now!! Somebody please correct my ignorance, but isn't ADSL supposed to be always available? If that is so, then why would Helkom mess around with my connection and disconnect me in the middle of a download? I'd be furious if that happened while I'm running my payroll batch process, especially because I can't afford to lease a line for that.

I could be wrong here, but I sense a contradiction from mufasa's last sentence in the second paragraph. Isn't the modem synching already after the 40 days? :rolleyes: So why would it be reset for it to synch again. Perhaps mufasa didn't hear the Telkom "satisfying idiot" at least he is satisfying :D Perhaps that satisfyer was merely explaining that, if one doesnot lose synch in 40 days and his\her session is kept active from the first day of the 40, then the IP address that was assigned to that session should still be active. I might be wrong here, but that bloody explanation makes perfect sense to me, because the session was never terminated.

Now, to the bodily excretion that is already losing its smell a bit, the "TELSCUM adsl router 1 port". The so-called TELSCUM router, I could be wrong here, is the Marconi Router POTS. As far as understand the specification of the router, it does say that the router doesnot have an automatic IP refresh function, like the Sisco's, the Marconi Broadband version 4, the Billion Bipac 5100, ADSL WiFi, the Planets and the Netgears, I think. So how can the bloody modem refresh the IP address voluntarily if that function is not implemented in the hardware. It does however have an automatic reconnect functionality. This is a different function,explained in short, if the router loses synch, therefore terminating the session, the router will voluntarily try to reconnect. Just for the sake of completeness.

Come on mufasa, don't insult that satisfier without researching about the bodily excretions you bring to this forum. We don't have time to think for you here. If you want that, then go back to Helkom and let them think for you. I'll leave the conclusion for the analytical minds.

The bright spark has spoken. Any follow up comments, must be professionally articulated so we can let this bodily excretion cool down, and the intensity of its smell drop low enough to allow it to go down the toilet safely.

Peace be multiplied to you all, and remember to be professional about all this topic, I've tried to be, i.e. no contact names please, if you have to, use an alias, a made up name, for the thick!!

Just imagine how this forum would be like if we all gave up the names of the people that put hot, smelly bodily excretions on our tables daily!!! :eek:
Click to expand...

ok, bright_spark. well explain if the router is configured in bridge mode using rp-pppoe to setup dsl connection would the router have to have a auto ip refresh function. the ip is issued to the network adapter connected to the dsl router. i can understand if the router was not in bridge mode having to reset the router because of poor hardware design. what does this forum have to do with business ethics, this is a forum for ppl to have their say about any topic re: broadband in SA. i am sure that the ppl on the telkom helpdesk do not use their real names any way, most helpdesk staff i have spoken to, always use fake names. As for your smelly bodily excretions feel free to air them else where.

bright_spark said:
Forthly, a professional must always remember that people, like, PC's at least, have long term memory which, in the case of people, can be triggered by the sound of a person's voice, a person's name, a person's business name. Some so-called "smart" people also have the capacity to recall information in spite of the number of contacts they meet in a day.

Lastly but certainly not least, a professional must never use vulgar language when expressing his\her views on a business related topic in a public forum.
Click to expand...
pm me and i will give you all my details if you want and i will use any language i see fit, lucky the board blocks the more interesting vulgar language.

bright_spark said:
The above are just some points to remember from a section from the business code of ethics.I will break every one of them just now except I won't mention names so that mufasa learns the important lesson. If he is old enough he will know what the lesson is. Sorry kids, I have to speak in udult encoding.
Click to expand...

what does age have to do with this. shame, you have to try and play that card.
 
Bright spark, i feel that your analysis of mufasa's post is rather pointless.

I phoned telkom this morning and had a similar problem, i was told that there was sumting wrong with 'adsl' on their side and that i should not worry. Not believing this i called again and asked the same question and nothing whatsoever was mentioned about the problem being on their side....

**I back mufasa's post fully and agee with him 100%**

I was shocked by your statement saying that mufasa doesnt belong here.

--->he has way more posts than you. You dont have any respect and that is disapointing.

I'm my opinion,
...........I think you work for telkom.....and thats sad.......
 
I'd get rid of that TELSCUM piece of crap router as soon as possible.

Word of advice: don't purchase any telecoms equipment from Telkom (not even telephones - talking from personal experience where I had to return various phones on SEVERAL occasions. They still have to learn what customer service is; as on numerous occassions I had to contact a regional manager to get my money refunded for the junk they sold me). They endorse poor quality products (usually locally manufactured) that don't last like the brand names.

The TELKRAP helpdesk is pathetic - just browse the numerous posts to get a feel of the cyber rage resulting from interactions with the "HELP"desk.

Unbundle the local loop, open the market - the sooner we have alternative providers the better off South Africans will be!
 
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Wow, it's very good to hear how dumb Telkom Helpdesk really is!!

Mufasa is just another ''Wanna be tech'' that think he know everything. :p you are confused yourself about IT and routers. The router IP address refresh after every 24 hours.Freak- :eek: I advise you educated yourself. :confused:
 
Seems like MyADSL has finally managed to get the Telkrap orcs to make themselves more visible - pity that they're merely reinforcing general opinion of their levels of competence...
 
reinforcing general opinion

mbs said:
Seems like MyADSL has finally managed to get the Telkrap orcs to make themselves more visible - pity that they're merely reinforcing general opinion of their levels of competence...
Click to expand...

Very true man, they are merely reinforcing general opinion. Then again, the general opinion pre- 1994 in South Africa was that people of colour would never seat in parliament. :rolleyes: Then again, they were wrong. Another general opinion is that older ppl are wiser than the youth. :rolleyes: Evidently that general opinion was wrong.

I wonder what other general opinion is misguided :rolleyes: Don't be an idiot and except general opinion, it will only lead you to the distruction of your mental faculties.

I can only refer the forum to GIGO (Garbage In Garbage Out). It's a very important principle to remember, if you ask a stupid question, expect a stupid answer. :D
 
Stupid is as stupid does, that what I always say. You can tell how "smart" somebody is by his actions. IQ doesn't always equal "smart". Common sense is also not all that common.
 
Skywalker said:
Mufasa is just another ''Wanna be tech'' that think he know everything. :p you are confused yourself about IT and routers. The router IP address refresh after every 24 hours.Freak- I advise you educated yourself. :confused:
Click to expand...

I have to say, in anger I did generalize about the telkom helpdesk, not all of them are thick, and just the one I spoke to, so sorry helpdesk. I have normally had very good support from them.

Correct terms: (for bright_spark)
single ethernet port TELSCUM adsl router = Telkom ADSL Pots router
ip refresh = takes place 24 hours
Telkom ADSL Pots router = has hardware flaw (as per bright_spark), not being able to refresh ip after the 24 hour telkom reset. I would love some proof of that hardware flaw. Have plenty of Telkom ADSL Pots routers around the country and none of then have to be reset every 24 hours (powered off and on). As far as selecting the type of adsl router, they signed the 2 year contract for it so they got telkom’s adsl router with it.

So as it stands now, telkom has some new members on the myadsl board. Welcome bright_spark and skywalker. As bright_spark has stated that I must study the adsl pots router before I can comment on it, please provide link or proof of this flaw in the router. I would like to read up on it. So telkom then knows about this flaw and does not announce it so that ppl can return the flawed router for a “better” telkom router.

Do you even know what rp-pppoe is, is Linux to difficult for you? So here is a link to further educate you http://www.roaringpenguin.com/penguin/open_source_rp-pppoe.php for your reading pleasure.

Feel free to join us in one of the myadsl irc rooms. I can provide you the address if you need it. We can then have a real time discussion on the topic.

bright_spark said:
Very true man, they are merely reinforcing general opinion. Then again, the general opinion pre- 1994 in South Africa was that people of colour would never seat in parliament. Then again, they were wrong. Another general opinion is that older ppl are wiser than the youth. Evidently that general opinion was wrong.
Click to expand...

This is not a skin colour thing, could care less if ppl of colour sit in parliament or hold higher postions in a company than me. I am all for reconstruction of this country, but the poor service levels suffered by South African’s at the hands of telkom must stop somewhere. I was a customer phoning for support and all I got was lip from the tech and treated like some ignorant pc user. If SNO would hurry up, I would leave telkom in a heart beat. I would ever pay more just to get better support from their helpdesk without the cocky paper pusher sitting on the phone not really listening to me.

As far as skyw@nker states "tech wanna be" you can go take a long walk of a short pier with your MSoft pieces of paper qualifications bitch :mad: .

please note names have been removed for first post: now know as Thing1 and Thing2 :cool:
 
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What's 'people of colour' got to do with clearly evident levels of incompetence? There are levels of competence and incompetence in all shades of skin colour, whether pre- or post-1994. 'General' in this context means 'wide-ranging', with no specific numbers, and is justifiably informed by the innumerable threads on this forum, which lend credence to that viewpoint. Why don't you try and promote some respect instead for the helpdesk, by consciously endeavouring to address the concerns of your clients in an honest and open fashion? THAT would earn you some esteem in the eyes of forum members, not the BS posted to date...
 
100% mbs

at least we know that telkom do read these forums, just a pity that they do not listen to their customer base. :)

i am starting to smell a rat here. just some forumites making k@k or are telkom helpdesk staff really reading these forums.

just a pity that they do not listen to their customer base. :)
 
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mufasa said:
i am starting to smell a rat here.
Click to expand...
Yup, now that you've helped me unblock my sinus cavities, I agree - particularly seeing that the quality and tone is reminiscent of recent postings from those with whom I've crossed swords recently. If not, it provides tragic evidence of an increase in the numbers of the incompetent unwashed...
 
I was reading all this sh@t you guys talked about in this session. I must say bull man you guys dont have a valid piont here running from one senario to the next, complete child like. If you guys where like you exclaim you are IT literate then why not figure out a will and a way to solve your dum issues.
Let me explain the issue here first once you connect to ADSL you are connecting to a totally different network. Dynamic IP gets assigned to you as a client from your respective ISP. This IP gets refeshed every 24 hours to see how much usage you downloaded for that session so how the f$ck does can a session last for 40 days do you dum asses know even how much day are there in the month.
 
Snoop said:
I was reading all this sh@t you guys talked about in this session. I must say bull man you guys dont have a valid piont here running from one senario to the next, complete child like. If you guys where like you exclaim you are IT literate then why not figure out a will and a way to solve your dum issues.
Let me explain the issue here first once you connect to ADSL you are connecting to a totally different network. Dynamic IP gets assigned to you as a client from your respective ISP. This IP gets refeshed every 24 hours to see how much usage you downloaded for that session so how the f$ck does can a session last for 40 days do you dum asses know even how much day are there in the month.
Click to expand...

hey i would love for telkom to keep the same session for 40 days, you would then keep the same ip address. can host mail, web ......


see that it was a drive by posting from bright_spark and skywalker, telkom please come back and play :cool:
 
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bright_spark said:
Very true man, they are merely reinforcing general opinion. Then again, the general opinion pre- 1994 in South Africa was that people of colour would never seat in parliament. :rolleyes: Then again, they were wrong. Another general opinion is that older ppl are wiser than the youth. :rolleyes: Evidently that general opinion was wrong.
:D
Click to expand...

yeah and look where it got you mate, a nice cushy little job answering phones for Telkom :D
 
come on you guys - u wanna take on the help desk agents for what!

they are there to help u to a certain point, most of u guys are in a league of ur own and know 10x more than most help desk agents.

what is it gonna accomplish by crushing all of them???

and besides why fone in to them and u all are so "kwaai"

flip every1 doesnt know everything.

remember not all staff by telkom are incompetent fools, there might be some but not all.

OK! - u can crap on there heads when they are actually in the forum
 
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