how thick can you get Telkom helpdesk

Bring it onnnnnnnnnnnnnnnnnnnnn

I love a smart ass... I'll keep you on hold till I have lissss.
 
Telkom helpdesk makes me cry

Almost all of my experiences with the helpdesk have been extremely unpleasant. I am treated like an idiot and they are excessively rude (at least that's when they don't just hang up on me). Some days I wonder if I get "special" treatment because I am a woman... Yet, all my problems have proved to be on Telkom's side.

More than once I have asked the helpdesk consultant to drop the sarcasm and be nicer to their customers. I have ended several calls in tears... They BS me, they threaten me and they LIE.

Currently my line is DEAD - I don't even have a dial-tone on my landline... but the helpdesk consultant craps all over me about unnecessary call-outs and inadequate lightning protection. Then he tells me that I don't know how to connect my microfilter, router and phone... After a 30 minute cell-phone call (had to use the cell 'cos the landline is dead) to basically say my line is dead I finally get a reference number. When I follow up a couple of hours later I learn that the helpdesk consultant decided that I said they only have to attend to my problem the next day.
 
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