How to get support Vodacom (Roaming) 3G is not working

murray654 said:
Hi I have a 10GB per month data sim from Cell C

I have used it for over a year.

For over 24 hours I have had no internet

The Router has full signal and says Connected. to Vodacom (Roaming)
But the Received data is 0B and sent is 8.24 KB (after 9 minutes since reboot)

Several reboots and even resetting to factory defaults did not fix it.

I can connect and use internet if I force the 2G only setting... but set it to 3G or auto and there is no incoming data.

Eventually the technician on the line gave up.

How can I escalate the issue? Cell C just throw their arms in air and say its Vodacom...
Click to expand...
Contact the Cell C rep here. They should be able to help you.
 
murray654 said:
Hi I have a 10GB per month data sim from Cell C

I have used it for over a year.

For over 24 hours I have had no internet

The Router has full signal and says Connected. to Vodacom (Roaming)
But the Received data is 0B and sent is 8.24 KB (after 9 minutes since reboot)

Several reboots and even resetting to factory defaults did not fix it.

I can connect and use internet if I force the 2G only setting... but set it to 3G or auto and there is no incoming data.

Eventually the technician on the line gave up.

How can I escalate the issue? Cell C just throw their arms in air and say its Vodacom...
Click to expand...

Hi murray654

PM us the affected number as well as your contact details and we will look into it.

^MM
 
Hi murray654

One of consultants will be calling you to provide feedback.

^NS
 
Lol I have giga200 it also stops working from time to time very bad it just sits at 1.9k/s sometimes more........
 
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