How to notify customers...

medicnick83

medicnick83

Paramedic
Joined
Aug 23, 2006
Messages
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Location
CBD, Cape Town
Hugo,

Remember that 'quick' chat we had about how you (Neotel) will let customers know about coming down time...

Why not send SMS's to the phones themselves, should cost you guys NOTHING :)

Customers wanna moan, your call centre can say "check your inbox / phone for SMS" :D
 
Oh, and keep the SMS' simple please! I've seen a Neotel SMS, you okes like to cram every last piece of crud into that SMS :)
 
Platform

We need a platform in place - will initiate

Hugo
 
Neotel said:
We need a platform in place - will initiate

Hugo
Click to expand...

Hugo, you'd think you guys would've thought about this long ago... It doesn't take a rocket scientist to realise that when you have down time, it's a good idea to let people know so they don't ATTACK the call centre.

(Who BTW needs a platform in place for them too considering they are down 90% of the time too! haha)
 
Last edited:
strange

Kinda strange how long things have sat reactively - and still do.
The change happens when we identify these and i become not only the messenger, but the man wearing the cape flying around!!!!

LOL

Hugo
 
Neotel said:
Kinda strange how long things have sat reactively - and still do.
The change happens when we identify these and i become not only the messenger, but the man wearing the cape flying around!!!!

LOL

Hugo
Click to expand...

Give me the number of the big boss at Neotel please, clearly he needs some intelligent people working for him, I'll ask for a job at Neotel, I'll do HIS JOB! :)
 
Queue

You guys do realise the queue starts behind me;)

Hugo
 
that makes sense, fire the only person @neotel with half a brain:D

pity I don't have a recording of the phone call to the call centre:

Me: Hi, I have a problem, for the last 3 hours there has been no connection on the neoflex service

Neotel: eeeeeeeeeeeey

then dead silence

Me: Hello, you there

Neotel: dead silence

Me: Hello?

Neotel: eeeeeeeeeeey

then dead silence

Me: so, hello, what can we do?

Neotel: eeeeeeeeey..................silence (me desperately holding onto the urge to let a few colourfull words slip out).............you must reset the router

Me: No, I just did that earlier when I called the first time about this problem

Neotel: eeeeeeeey......................dead silence

Me: (Biting my tongue) - Ok so what can we do

Neotel: I will make a note for the technicians (No eeeey this time, I think a light bulb switched on with an idea!)

Me (given up) Ok thanks

eventually serviced was restored..........
 
Change

They are going through change implementation - by Feb they gonna be the best Contact Centre around....

Still won't beat my team though :D:D:D

Hugo
 
Alone

I couldn't possible do it on my own.
My team is the best support team around.....
5 ups to them!

Hugo
 
furnic said:
that makes sense, fire the only person @neotel with half a brain:D

pity I don't have a recording of the phone call to the call centre:

Me: Hi, I have a problem, for the last 3 hours there has been no connection on the neoflex service

Neotel: eeeeeeeeeeeey

then dead silence

Me: Hello, you there

Neotel: dead silence

Me: Hello?

Neotel: eeeeeeeeeeey

then dead silence

Me: so, hello, what can we do?

Neotel: eeeeeeeeey..................silence (me desperately holding onto the urge to let a few colourfull words slip out).............you must reset the router

Me: No, I just did that earlier when I called the first time about this problem

Neotel: eeeeeeeey......................dead silence

Me: (Biting my tongue) - Ok so what can we do

Neotel: I will make a note for the technicians (No eeeey this time, I think a light bulb switched on with an idea!)

Me (given up) Ok thanks

eventually serviced was restored..........
Click to expand...

Hahahahahha1!!!11 :D :D
 
Seems like you had far more patience than what I ever had

furnic said:
that makes sense, fire the only person @neotel with half a brain:D

pity I don't have a recording of the phone call to the call centre:

Me: Hi, I have a problem, for the last 3 hours there has been no connection on the neoflex service

Neotel: eeeeeeeeeeeey

then dead silence

Me: Hello, you there

Neotel: dead silence

Me: Hello?

Neotel: eeeeeeeeeeey

then dead silence

Me: so, hello, what can we do?

Neotel: eeeeeeeeey..................silence (me desperately holding onto the urge to let a few colourfull words slip out).............you must reset the router

Me: No, I just did that earlier when I called the first time about this problem

Neotel: eeeeeeeey......................dead silence

Me: (Biting my tongue) - Ok so what can we do

Neotel: I will make a note for the technicians (No eeeey this time, I think a light bulb switched on with an idea!)

Me (given up) Ok thanks

eventually serviced was restored..........
Click to expand...
 
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