A few months back I had a call from Outsurance, wanting to take over my cover for houses, cars, etc. All went well with the questions (which they say are recorded) until I was asked about the insurance for a house I do not own, and knew nothing about. I was told that on ITCs records, I am shown as the owner of this house and therefore must be paying insurance cover on it. No matter that I insisted that I do not own the house, the Outsurance rep was adamant that I did and the conversation ended
That afternoon I took a drive to see this house to find it does not exist. The house number quoted as the address was 44 in the street. The last house in this street is no 40. The owner at 40 said they had lived there 28 years and no renumbering had taken place, they were always no 40 and on the corner
So I called ITC. The fellow said he wanted to ask some security questions. What was my work telephone no? I told him I was retired. No, this is incorrect he said, according to them (their computer) I still work full time. Ok, how much do I pay Markhams every month. I said nothing, since I have never had an account there and actually never been in the shop. After my failing to answer questions which agreed with what his computer showed (which cannot be wrong) he said my answers were unsatisfactory and I should send them a certified copy of my ID and an affidavit setting out the errors.
When I asked how it was possible that I owned a house which could not exist since the number was wrong, he said it must be another house in that street
The affidavit, etc, was sent in January and handed in at their office at 1 Thibault Square, Cape Town. After not hearing anything for 4 months I enquired. They acknowledged receiving an envelope from me, but were not aware of the contents and what was it about, etc? I must then send the same affidavit, etc once more as they are very busy and I am not one of their commercial customers
Another call to them today shows the same errors about my profile still present and there appears to way I can see to correct it
I enquired with a conveyancing attorney and he looked up the Deeds Office records. The house number in the street that ITC have does not exist and I am shown as the owner only of the other houses I own, and certainly not in that street
That afternoon I took a drive to see this house to find it does not exist. The house number quoted as the address was 44 in the street. The last house in this street is no 40. The owner at 40 said they had lived there 28 years and no renumbering had taken place, they were always no 40 and on the corner
So I called ITC. The fellow said he wanted to ask some security questions. What was my work telephone no? I told him I was retired. No, this is incorrect he said, according to them (their computer) I still work full time. Ok, how much do I pay Markhams every month. I said nothing, since I have never had an account there and actually never been in the shop. After my failing to answer questions which agreed with what his computer showed (which cannot be wrong) he said my answers were unsatisfactory and I should send them a certified copy of my ID and an affidavit setting out the errors.
When I asked how it was possible that I owned a house which could not exist since the number was wrong, he said it must be another house in that street
The affidavit, etc, was sent in January and handed in at their office at 1 Thibault Square, Cape Town. After not hearing anything for 4 months I enquired. They acknowledged receiving an envelope from me, but were not aware of the contents and what was it about, etc? I must then send the same affidavit, etc once more as they are very busy and I am not one of their commercial customers
Another call to them today shows the same errors about my profile still present and there appears to way I can see to correct it
I enquired with a conveyancing attorney and he looked up the Deeds Office records. The house number in the street that ITC have does not exist and I am shown as the owner only of the other houses I own, and certainly not in that street
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