How to unlock my computer from a hack without paying?

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MissHalle

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Its is locked and I cannot get on, the scammer says he will only unlock it if I pay him? please help
 
It depends what type of randsomeware it is, some of them have instructions online how to remove but may not be possible with others.
 
Well, you never know....

A few years back I had a call from my lawyer. His buddy had died and there was an Excel file they desperately needed off his computer, which had a login password

He took it to a HDD repair place who offered to get the file for a payment of R 10500,00

I went to his office, took the HDD out the machine, attached it to a USB adaptor and plugged it into my laptop

In the MyDocuments/Excel folder on this drive was the file he was looking for

There are always ways and means
 
chrisc said:
Well, you never know....

A few years back I had a call from my lawyer. His buddy had died and there was an Excel file they desperately needed off his computer, which had a login password

He took it to a HDD repair place who offered to get the file for a payment of R 10500,00

I went to his office, took the HDD out the machine, attached it to a USB adaptor and plugged it into my laptop

In the MyDocuments folder/Excel on this drive was the file he was looking for

There are always ways and means
Click to expand...
That makes NO sense. A password protected file doesnt magically become unprotected if you put it in a usb drive. It can only have been a different file without a password.

OP do you know the type of ransomware?
 
Install linux on a USB, boot from it, then check if your files are still there.
Rabobi said:
That makes NO sense. A password protected file doesnt magically become unprotected if you put it in a usb drive. It can only have been a different file without a password.

OP do you know the type of ransomware?
Click to expand...

Probably means account had a password.
 
Rabobi said:
That makes NO sense. A password protected file doesnt magically become unprotected if you put it in a usb drive. It can only have been a different file without a password.

OP do you know the type of ransomware?
Click to expand...

The excel file did not have a password. Windows login did. I did mention login password, not excel password
 
MissHalle said:
Its is locked and I cannot get on, the scammer says he will only unlock it if I pay him? please help
Click to expand...
If I am a novice computer user I would always invest in a good internet security software. Now that u are in a pickle I give u two options
- reinstall ur operating system, won't cost u anything.
-get it to a professional, will cost u some money but depending on his expertise might be able to reverse what the hacker did .
 
Locked in what way ?
Screenshots / Pictures will help i possible
Thread lacks some information.
 
joker08 said:
If I am a novice computer user I would always invest in a good internet security software. Now that u are in a pickle I give u two options
- reinstall ur operating system, won't cost u anything.
-get it to a professional, will cost u some money but depending on his expertise might be able to reverse what the hacker did .
Click to expand...
You'd be wasting your money. Microsoft Defender is good enough. Wouldn't have helped the OP anyway since she was conned...
 
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