-
Ask a question and get free supportUnlock new privileges and see hidden discussionsWin prizes and earn reputation
-
Question of the day ~ How often do you braai?
-
Afristay giveaway.Win a 2-night stay for two people at an establishment of your choice with R1,000 in spending money. Enter here.
Sign up with GoogleHp laptops or Dell laptops which are better !
- Thread starter Nicholas
- Start date
I just got my D800 yesterday.
Some quick observations:
1. The battery only lasted 3 hours with the first charge, but we’ll see what happens with a little “exercise”
2. It gets a little warm under your left palm when charging the battery.
3. The second power supply I ordered causes a warning to pop-up when I boot saying – “you are using a 65w powers supply – this means your system is not operating a peak performance”
4. You can’t change the resolution of your monitor as it look crap.
5. There was no card reader as ordered.
Some quick observations:
1. The battery only lasted 3 hours with the first charge, but we’ll see what happens with a little “exercise”
2. It gets a little warm under your left palm when charging the battery.
3. The second power supply I ordered causes a warning to pop-up when I boot saying – “you are using a 65w powers supply – this means your system is not operating a peak performance”
4. You can’t change the resolution of your monitor as it look crap.
5. There was no card reader as ordered.
"You can’t change the resolution of your monitor as it look crap"
You've used a notebook before...right? With an LCD screen? Then you'll know that ANY notebook will do one of two things if you change resolution...F3ck up the quality or make your image smaller....
You've used a notebook before...right? With an LCD screen? Then you'll know that ANY notebook will do one of two things if you change resolution...F3ck up the quality or make your image smaller....
Had my dell for almost a week (a D800) and it’s a piece of sh*t! I'm very f*cking sorry I went for dell.
The notebook is overheating and so hot that you can’t use it – so it’s just sitting her unused.
I took a 3 years onsite support contract and they won’t come out until they can figure out what the problem is. How f*cked up is that!
Dell product sucks!
The notebook is overheating and so hot that you can’t use it – so it’s just sitting her unused.
I took a 3 years onsite support contract and they won’t come out until they can figure out what the problem is. How f*cked up is that!
Dell product sucks!
fond this on google 
Dell poorly designed the D800 to contain the hard drive, which runs at exorbitant temperatures, directly under the left wrist. The result is sweaty wrists and a generally unpleasant computing experience. Additionally, the extreme heat that emits from the bottom of the laptop causes normal “laptop” use to be totally unbearable.
Dell poorly designed the D800 to contain the hard drive, which runs at exorbitant temperatures, directly under the left wrist. The result is sweaty wrists and a generally unpleasant computing experience. Additionally, the extreme heat that emits from the bottom of the laptop causes normal “laptop” use to be totally unbearable.
In a call to Dell, they claim the following:
a. There is no heat problem,
b. They are re-design the notebooks to place the hard drives under the keyboard as people don't mind the heat under the keyboard
All of this in the same call! WHF?
Here is part of a email they sent me:
Subject: almrest Temperature Difference
To Whom It May Concern:
The temperature difference between the right and left palmrest on the Latitude D800 is the result of design changes allowing us to further enhance the reliability and features of the system. This new design enables us to provide a thinner form factor, a rear port layout for improved cable management, side exiting media, and forward facing speakers for enhanced sound quality.
The Latitude D800 temperature difference between the right and left palmrest is within Dell and Industry specifications. Dell's thermal limit is consistent with the industry standards and thermal limits of EN 60950, and the original ANSI/HFS Standard No. 100-1988. The ANSI/HFS 100-1988 standard is an all-encompassing human factors and ergonomics standard, which covers the display, keyboard, office furniture and work environment. The EN 60950 is a safety standard for information technology equipment.
While you may notice a temperature difference between the right and left side of the palmrest as your usage varies, other areas across the system may also exhibit temperature differences as well. For example, running media modules in the side bay or charging the batteries generate heat, but these are functions of the machine operating as designed and meet Industry specifications.
The Latitude D800 was developed based upon two years of customer feedback and Dell remains committed to investigating and identifying ways that further improve the usability and performance of our notebooks.
a. There is no heat problem,
b. They are re-design the notebooks to place the hard drives under the keyboard as people don't mind the heat under the keyboard
All of this in the same call! WHF?
Here is part of a email they sent me:
Subject: almrest Temperature Difference
To Whom It May Concern:
The temperature difference between the right and left palmrest on the Latitude D800 is the result of design changes allowing us to further enhance the reliability and features of the system. This new design enables us to provide a thinner form factor, a rear port layout for improved cable management, side exiting media, and forward facing speakers for enhanced sound quality.
The Latitude D800 temperature difference between the right and left palmrest is within Dell and Industry specifications. Dell's thermal limit is consistent with the industry standards and thermal limits of EN 60950, and the original ANSI/HFS Standard No. 100-1988. The ANSI/HFS 100-1988 standard is an all-encompassing human factors and ergonomics standard, which covers the display, keyboard, office furniture and work environment. The EN 60950 is a safety standard for information technology equipment.
While you may notice a temperature difference between the right and left side of the palmrest as your usage varies, other areas across the system may also exhibit temperature differences as well. For example, running media modules in the side bay or charging the batteries generate heat, but these are functions of the machine operating as designed and meet Industry specifications.
The Latitude D800 was developed based upon two years of customer feedback and Dell remains committed to investigating and identifying ways that further improve the usability and performance of our notebooks.
dell sent a techie to come and replace the hard drive. The techie then turned around and said it's still to hot and they want to come round this week to replace the mother board. The techie however still claims that there is no design/heat problem!
What makes it really sad is that this only happened after we told them that we would not be buying any more dell servers.
dell sucks!
What makes it really sad is that this only happened after we told them that we would not be buying any more dell servers.
dell sucks!
dells latest:
The engineer who was sent out to replace the hard drive recommended that we send a motherboard as well, as the temperature had decreased but the machine was still "warm to the touch" which is working as designed. Any replacement machine we send him would have a temperature difference on the left hand side as this is the way our notebooks are designed. Every single Dell repair is onsite, apart from ESD precautions not being followed on this particular call all our machines will be repaired in the customers environment which would probably be on a desk which the customer makes available.
The alternative solution, we can offer is that we collect your notebook and do a full health check at our premises. If the you could send the damaged Shrek Dvd as well, we will replace it.
Kind regards,
Erwan
The engineer who was sent out to replace the hard drive recommended that we send a motherboard as well, as the temperature had decreased but the machine was still "warm to the touch" which is working as designed. Any replacement machine we send him would have a temperature difference on the left hand side as this is the way our notebooks are designed. Every single Dell repair is onsite, apart from ESD precautions not being followed on this particular call all our machines will be repaired in the customers environment which would probably be on a desk which the customer makes available.
The alternative solution, we can offer is that we collect your notebook and do a full health check at our premises. If the you could send the damaged Shrek Dvd as well, we will replace it.
Kind regards,
Erwan
dells latest:
As I have indicated in my previous e-mail to you, the system is still
within it's thermal design specifications. We do not believe that a site
visit will resolve the perceived problem that you have with the heat
levels. There is no functional fault with the system, therefore we will
be unable to log a service call for the issue.
Regards
Suren Govender
Services Operations Manager
DELL South Africa
* Office: +27 11 549 4116
* Email: suren_govender@dell.com
As I have indicated in my previous e-mail to you, the system is still
within it's thermal design specifications. We do not believe that a site
visit will resolve the perceived problem that you have with the heat
levels. There is no functional fault with the system, therefore we will
be unable to log a service call for the issue.
Regards
Suren Govender
Services Operations Manager
DELL South Africa
* Office: +27 11 549 4116
* Email: suren_govender@dell.com
ernstn
Expert Member
- Joined
- Jul 29, 2003
- Messages
- 1,365
Do not touch Dell
Suren Govender also features in my story. I won a Dell laptop in an Mweb competition and used it for playing games in the beginning. I noticed that the speedstep chip stepped down to 600 mhz in the middle of the game and contacted Dell support, who suggested that I download some patches. However the problem persisted. I got furious with their next support guy which suggested that the games are at fault, and insisted on a senior person to call me, which the above fella did a day later. His response was that Dell does not guarantee the software running on the PC ie the game. Instead of screaming my lungs out, I just hung up. Since then I have discovered that the stepdown was because of heat and I have now fixed the problem by lifting the bottom of the machine up. One thing is for sure, if anybody suggests Dell to me they can go and buzz off. I also read that some people in the States are threatening a class action against them for the heat problem. I am waiting for the new year to sort this problem out and will keep you informed.
Suren Govender also features in my story. I won a Dell laptop in an Mweb competition and used it for playing games in the beginning. I noticed that the speedstep chip stepped down to 600 mhz in the middle of the game and contacted Dell support, who suggested that I download some patches. However the problem persisted. I got furious with their next support guy which suggested that the games are at fault, and insisted on a senior person to call me, which the above fella did a day later. His response was that Dell does not guarantee the software running on the PC ie the game. Instead of screaming my lungs out, I just hung up. Since then I have discovered that the stepdown was because of heat and I have now fixed the problem by lifting the bottom of the machine up. One thing is for sure, if anybody suggests Dell to me they can go and buzz off. I also read that some people in the States are threatening a class action against them for the heat problem. I am waiting for the new year to sort this problem out and will keep you informed.
The purpose of this email is to convey our sincere apologies for any inconveniences you may have experienced with respect to the delivery of your D800. Your order will be delivered next Tuesday December 28th.
The only possible explanation for this serious oversight is because of the shortage of staff because of the holiday season. Let me assure you that what happened in your case is not typical of Dell's level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
Regards, Musa Shezi
Software & Peripheral Dell Inc - South Africa * Office: 011 549 4017 Fax: 011 706 4547
* Email: musa_shezi@dell.com
For ETA call Customer Care: 011 709 7709
Visit our industry leading website at http://www.dell.com
============================================
Never reached me on the 29th
The only possible explanation for this serious oversight is because of the shortage of staff because of the holiday season. Let me assure you that what happened in your case is not typical of Dell's level of customer service. We continue to be committed to providing you and all of our customers with the highest standards of service in the industry.
Regards, Musa Shezi
Software & Peripheral Dell Inc - South Africa * Office: 011 549 4017 Fax: 011 706 4547
* Email: musa_shezi@dell.com
For ETA call Customer Care: 011 709 7709
Visit our industry leading website at http://www.dell.com
============================================
Never reached me on the 29th
It's official - dell is refusing to service my notebook even though I have paid for a three year one site contract.
=============================================================
I am attaching a copy of the International Next Business Day contract
that you have with Dell, as well as a copy of the Dell Terms and
Conditions for your information. From these, you will see that we have
fulfilled our obligations to you in terms of making attempts at
resolving the perceived problem that you have.
Regards
Suren Govender
Services Operations Manager
DELL South Africa
* Office: +27 11 549 4116
* Email: suren_govender@dell.com
==============================================================
=============================================================
I am attaching a copy of the International Next Business Day contract
that you have with Dell, as well as a copy of the Dell Terms and
Conditions for your information. From these, you will see that we have
fulfilled our obligations to you in terms of making attempts at
resolving the perceived problem that you have.
Regards
Suren Govender
Services Operations Manager
DELL South Africa
* Office: +27 11 549 4116
* Email: suren_govender@dell.com
==============================================================
