Next Thing
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I-Burst Beware
- Thread starter Mananger
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I am in search of some wisdom from the more experienced members on this forum. I have now canceled the I-Burst Contract but i still need internet. What other service can i look at? Not Telcom as there are no cables close to where i stay .... Thanks in advance for the advice guys.
Next Thing
Executive Member
- Joined
- Jan 31, 2005
- Messages
- 7,618
- Reaction score
- 10,270
Screamer / neotel / 3G (MTN/Vodacom/CellC) , go and check their coverage maps
KirPlunk
Well-Known Member
There are too many threads requesting assistance from iBubble, plus they have the nasty task of trying to stop a rage about questionable mast approvals... don't expect too much from 'em.
eltherza
Expert Member
Mananger said:
Well, if you are going to post it on a public forum, what did you expect?
Mananger said:
Yes, but this is the myBB boards, not affiliated with iBurst at all. If you want to demand response, it best be you phone someone important at iBurst. You cant expect the CEO to lurk on random forums looking to solve problems of individuals.
Check out telkom 3G, it's the cheapest 3G you'll find. That's if you are covered. Very good and very reliable in my personal experience (currently).
KirPlunk
Well-Known Member
People are not very happy with iBurst, and after reading what this man has to say it's rather clear that he is trying OTHER avenues of communicating with his ISP... this is none of your concern, and makes you a typical mybb forumite - you just want to argue and pick a fight. Leave the man alone so he can get his woes solved.
Again - it seems you did not read what this person did to TRY and get some joy from iBurst, coming on here is a last resort. Plus - iBurst CEO has already made it a common thing to comment on issues here - why be selective about it?
Thank you KirPlunk for your support. I have exhausted all possible avenues to get this resolved and have eventually decided that the service is not for me. That is why i have canceled the contract.
Eltherza - Dude as i told the previous person that decided to "Pick a fight" or "Tried to argue". You don't know the full history on this matter, and therefore have no footing to give any negative comment towards me and my frustration. So instead of trying to discredit my thread, first find out the facts.
And as far as getting hold of top management :
If i the customer was of any importance to I-Burst the I-Burst rep would have informed his superiors that i requested a reply from them or just an apology. It will take very little from a top management figure or even the CEO just to show some concern, and it would have saved a contract. Due to the lack of response and lack of concern of loosing a customer i have canceled the contract.
So Eltherza don't use this forum as a social opportunity to make youself come across as the "Big Man" that lays down the rules and knows it all. This forum is aimed at Information, Complaints and Praise. It is not the Facebook of ISP's
Eltherza - Dude as i told the previous person that decided to "Pick a fight" or "Tried to argue". You don't know the full history on this matter, and therefore have no footing to give any negative comment towards me and my frustration. So instead of trying to discredit my thread, first find out the facts.
And as far as getting hold of top management :
If i the customer was of any importance to I-Burst the I-Burst rep would have informed his superiors that i requested a reply from them or just an apology. It will take very little from a top management figure or even the CEO just to show some concern, and it would have saved a contract. Due to the lack of response and lack of concern of loosing a customer i have canceled the contract.
So Eltherza don't use this forum as a social opportunity to make youself come across as the "Big Man" that lays down the rules and knows it all. This forum is aimed at Information, Complaints and Praise. It is not the Facebook of ISP's
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And hell strikes again !
I have now been told that I-Burst has canceled my contract from there side. But i must approach Vodacom to get the debit order dropped as the contract is through them. I tried to get hold of someone that has anything to do with I-Burst at Vodacom and that is impossible, every second person says i need to get hold of I-Burst then I-Burst says i need to get hold of Vodacom. This is and endless loop of running backwards and forwards.
I have an I-Burst modem with an I-Burst Connection and an I-Burst Package that just so happen to be signed in a Vodacom shop. So who is providing me with a connection, modem and signal coverage ? is it Vodacom ?? I think not.
I-Burst said they will not assist in canceling my contract though Vodacom as it has been done through Vodacom. I guess it is easier to have a middle man involved to deal with customers that to actually take responsibility for you own service.
I have now been told that I-Burst has canceled my contract from there side. But i must approach Vodacom to get the debit order dropped as the contract is through them. I tried to get hold of someone that has anything to do with I-Burst at Vodacom and that is impossible, every second person says i need to get hold of I-Burst then I-Burst says i need to get hold of Vodacom. This is and endless loop of running backwards and forwards.
I have an I-Burst modem with an I-Burst Connection and an I-Burst Package that just so happen to be signed in a Vodacom shop. So who is providing me with a connection, modem and signal coverage ? is it Vodacom ?? I think not.
I-Burst said they will not assist in canceling my contract though Vodacom as it has been done through Vodacom. I guess it is easier to have a middle man involved to deal with customers that to actually take responsibility for you own service.
Read the contract. The people who are taking your money are the ones you should speak to.
For example, I use iBurst month 2 month via MWEB. I signed an agreement between MWEB and me and iBurst does not have access to my banking details. If I want to stop the service I have to notify MWEB and not iBurst.
Check the paper you signed.
Yes. It's like contacting alter.net (Verizon) because your internet connection to the UK sucks. You need to contact your ISP, who contact Telkom, who contact whoever provides int'l connectivity.
Thanks guys for the response. Here is a far fetched scenario .....
A supplier of sweets sells stock to a shop. The customer buys the supplier brand sweets from the shop and gets poisoned from eating it. Who is ultimately responsible ? Does the supplier have no responsibility due to the fact that the customer bought from the shop?
I am not disagreeing with the fact that Vodacom is taking my money, But it is because of I-Burst's bad service in all aspects that i don't want my contract. So who is the faulty party here I-Burst or Vodacom ?
A supplier of sweets sells stock to a shop. The customer buys the supplier brand sweets from the shop and gets poisoned from eating it. Who is ultimately responsible ? Does the supplier have no responsibility due to the fact that the customer bought from the shop?
I am not disagreeing with the fact that Vodacom is taking my money, But it is because of I-Burst's bad service in all aspects that i don't want my contract. So who is the faulty party here I-Burst or Vodacom ?
You've signed a contract with VodaCom who are the resellers for iBurst.
You have to cancel the contract with Vodacom.
It's a funny situation because Vodacom shops resell iBurst and iBurst resells Vodacom HSDPA too. What's more, Vodacom probably provides backhaul connectivity for iBurst.
However, as an end user, you must terminate the contract with the parties you signed it with. I'm in a similar situation, except in my case, my agreement is with MWEB. They debit my bank account and handle migrations.
AFAIK, Vodacom should also provide customer support for you. When my iBurst is bad, I call MWEB. They call iBurst. MWEB calls me back. Thankfully that's only happened twice in the 1.5 years I've been with iBurst.
You've completely mixed up that analogy - in this case you would be purchasing from the shop and bitching because the shop sold you "off" sweets, when in fact it's not Pick N Pay's fault for the sweets being off (unless they're stocking after the sell-by date), it is the supplier's issue to resolve with you.
But this is silly - your analogy has no bearing on the situation you're in. You signed the contract with Vodacom, not I-Burst. Simple as that...
Ai i just give up, there is always someone that has to give a person crap when he is struggling with something. Do you guys feel like "Big Men" now that you feel you know everything ? You are most probably just scared little men sitting on your PC trolling threads looking for a opportunity to try and boost your no existing egos. It is a little pathetic really.
Anyway i will get this resolved in the end and it is really no worth fighting a virtual fight with you little men.
Anyway i will get this resolved in the end and it is really no worth fighting a virtual fight with you little men.
You're the one trying to convince people not to use a specific company because you're too bloody thick to grasp simple concepts such as who you sign a contract with is the legal entity you have to cancel that contract with. Not a difficult concept for the majority of us to grasp.
In future if you don't want replies highlighting your own stupidity, then don't start a campaign against a company based on your own shortcomings, not theirs...
Dude are you really as thick as you sound? Do you even know why i am complaining on this site ? I did not start this thread because i can't get my contract canceled. I started it because the service advertised by I-Burst is not the service i have been getting and due to that shortcoming on I-Bursts part i am canceling my contract.
I said i agreed that I need to cancel with Vodacom that is not the reason why i started this thread. I started it to warn people to get I-Bursts products cause what you get is not what is advertised. Vodacom just so happens to be the people that sold me I-BURST. The disconnections and latency and all that crap that i am getting from my I-BURST has nothing to do with Vodacom except for the fact that that is where i got my contract, but that is not the issue here.
Damn it dude think for a sec i know it hurts but really try it with more practice you will get use to the pain.
I said i agreed that I need to cancel with Vodacom that is not the reason why i started this thread. I started it to warn people to get I-Bursts products cause what you get is not what is advertised. Vodacom just so happens to be the people that sold me I-BURST. The disconnections and latency and all that crap that i am getting from my I-BURST has nothing to do with Vodacom except for the fact that that is where i got my contract, but that is not the issue here.
Damn it dude think for a sec i know it hurts but really try it with more practice you will get use to the pain.
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Yes, you made that all abundantly clear. And regardless of the crap way in which you tried to resolve it (looks like you didn't try considering the rep requested your details), you're still continue having a dig at the company after deciding to cancel, even though the contract is in no way I-Burst's responsibility. Grow up and act like an adult as opposed to this "OMGZS FAIL AVOID !!!!11one!!" attitude.
WRT my ability to think, people in glass houses, "dude"...
How much does I-Burst pay you to post on these forums ? Cause your replies are at the same level as there incompetency, so it is fair for me to make the assumption that you are replying on there behalf.
I have delt with an I-Burst rep about this for +-5 Months. There is a chain of authority that gets followed if you are not happy with the level of service. So i am stepping it up and wanted to get someone higher up. Till i eventually get what i feel is satisfactory.
Yes i am still having a dig at the company after i decided to cancel as this is the point i have made from the beginning and that is to warn people of I-Burst.
You don't even know the history of the issue i am having, but you persist in making an argument about a situation that you know nothing off.
I have delt with an I-Burst rep about this for +-5 Months. There is a chain of authority that gets followed if you are not happy with the level of service. So i am stepping it up and wanted to get someone higher up. Till i eventually get what i feel is satisfactory.
Yes i am still having a dig at the company after i decided to cancel as this is the point i have made from the beginning and that is to warn people of I-Burst.
You don't even know the history of the issue i am having, but you persist in making an argument about a situation that you know nothing off.
The contract cancellation is not the issue here it is the service i was getting from my internet connection, Dude don't you read ?
Where have i used this type of grammar in my posts ? it is obviously in your vocabulary and points out that you must not let you emotions get the best of you and i think you are the one that needs some growing up. You come accros as a little wet behind the ears.