I-Burst Beware

M

Mananger

Active Member
Joined
Jul 3, 2009
Messages
84
Reaction score
0
Location
Centurion
I would like to warn anyone that thinks I-Burst is in anyway a good service provider. Do yourself the favour of searching the forums and see how much problems the users have with I-Burst. I-Burst has no regard for any Customer service and to date i have never been so disgusted by this level of customer service.

Origionaly i used I-Burst to play world of warcraft, after a few months of terrible latency issues and no joy from I-Burst i canceled by wow account and requested a downgrade. This was about 5 months Ago. I have sent e-mail appon e-mail and spent a lot of time phoning I-Burst to downgrade me to no avail. I-Burst has replied with e-mails confirming that i was downgraded and that the charged are corrected but to date i am STILL PAYING FOR THE 3gig PACKAGE AND NOT THE 500meg PACKAGE. :mad:

You people at I-Burst are so incompetent !! how the hell are you still in business ? Can someone of some sort of authority reply to this e-Mail and explain what the hell you people actually do ? Cause from a customers point of view all you do is get the customer connected and bill us. There is not follow up service or should i just say there is NO DAMN SERVICE AT ALL ! I don't want to hear from and I-Burst rep or a techie Can a CEO or Top Management get back to me ref this issue. I have requested a downgrade and you still billing me for a higher package. In my eyes you are stealing my money !

If the CEO reads this get your house in order you people are a disgrace to the business community in South Africa
 
I have asked before how Iworst can employ useless incompetents like they have at their helpdesk.

Who employs these amoeba? Surely someone must be held accountable?

They still owe me petrol money because I drove to Hifi corp to buy my prepaid package, which of course, is not sold by hificorp at all.

My hope is that these insultants don't study to become doctors or something.

Imagine yourself on an operating table and the doctor says that he used to be an Iworst helpdesk jockey.

I would run.
 
If I worked for iBurst I wouldn't even admit to it when being questioned about what I do.

How they stay in business is probably the 8th World Wonder.
 
And where are the I-Burst people now ?? They have no cahona's to even reply or attempt to save a customer that is leaving there services ? Again i am totally disgusted for there disregard to there customer service. I would like to see who will take responsibility for this mess !

I am just glad i have a lawyer as a girlfriend and the person that I-Burst is billing incorrectly is her account. And thank goodness she has a paper trail of this mess.

So where is the top management or CEO ?? Am i to small a fish to get a response from the fat cats ? Just 1 little customer "Poison comes in small dosages"
 
It's been a whole day and not so much as an apology. Again we are just small fish in the sea and I-Burst does not give a crap about us. So my question to all the I-Burst subscribers is this:

Do you think it is wise to entrust your accounts which is your hard earned cash to a company that does not care about there customers as long as they get their money.

If i missed a payment i am sure i would be blacklisted and there will be leagal action taken against me for not paying. But who has our (The Customer) back ?? who deals with these fat cats that over charge our accounts ?? So who has more rights the customer or the fat cat ?

If you feel the same as i do please feel free to post your thoughts on this matter.

:mad::mad::mad:
 
If your paying for stuff you dont want, phone your bank and decline the transaction and refund you your moneys. That will get them to notice you.
 
Just because Shawn is not here does not mean everything must stand still. What kind of organization is run by one person ? This is a company spread throughout South Africa and now that one person is on leave everything and everyone must take a back seat ?

I am sorry but that is just not acceptable.
 
I concur with Esea. If i were you, go to the bank. Decline payments to Iburst.

If they do phone you and complain or threaten to take action. Just keep your emails and the emails that they sent back to you that you have been downgraded. (500mb bundle should not cost the same as a 3gig bundle. If they have confirmed you have been downgraded and yet they still give you 3gigs of data and charge you for 3gigs. Then that is an accounting problem. You should still get your money back)

I would expect nothing less, than for Iburst to give you your money back or Give you your money's worth of data for a certian period charge free (Say it was R1200 , then u don't have to pay for you 500mb bundle for a few months etc)

My 2Cents
 
Mananger said:
I would like to warn anyone that thinks I-Burst is in anyway a good service provider. Do yourself the favour of searching the forums and see how much problems the users have with I-Burst. I-Burst has no regard for any Customer service and to date i have never been so disgusted by this level of customer service.

Origionaly i used I-Burst to play world of warcraft, after a few months of terrible latency issues and no joy from I-Burst i canceled by wow account and requested a downgrade. This was about 5 months Ago. I have sent e-mail appon e-mail and spent a lot of time phoning I-Burst to downgrade me to no avail. I-Burst has replied with e-mails confirming that i was downgraded and that the charged are corrected but to date i am STILL PAYING FOR THE 3gig PACKAGE AND NOT THE 500meg PACKAGE. :mad:

You people at I-Burst are so incompetent !! how the hell are you still in business ? Can someone of some sort of authority reply to this e-Mail and explain what the hell you people actually do ? Cause from a customers point of view all you do is get the customer connected and bill us. There is not follow up service or should i just say there is NO DAMN SERVICE AT ALL ! I don't want to hear from and I-Burst rep or a techie Can a CEO or Top Management get back to me ref this issue. I have requested a downgrade and you still billing me for a higher package. In my eyes you are stealing my money !

If the CEO reads this get your house in order you people are a disgrace to the business community in South Africa
Click to expand...

Good day,

Inorder to me to assist you fully with your query can i please have your iBurst account number or username. Please send to [email protected].
 
From http://mybroadband.co.za/vb/showthread.php?p=3417180#post3417180

Mananger said:
Gcebile i think you misunderstood me :mad: i am done looking for help as you people at I-Burst are to incompetent to deal with Customers accounts and Customer service. I want an explanation from Shawn why this issue is still present. And further more i want to warn anyone that uses I-Burst or wants to use I-Burst to rather get another provider. I am now following steps to get this account canceled !

Again i ask where is the top management, are you guys not able to publicly respond to my posts ?
Click to expand...

Mananger said:
Just because Shawn is not here does not mean everything must stand still. What kind of organization is run by one person ? This is a company spread throughout South Africa and now that one person is on leave everything and everyone must take a back seat ?

I am sorry but that is just not acceptable.
Click to expand...

Yesterday you told the temp i-burst rep you wanted no help from her but that you wanted an explanation from Shaun, today you're complaining that nobody else is helping you? Seems to me you're just letting off steam.
 
I used to use iBurst. Despite claiming 24/7 support, I could not get hold of them on weekends. Had issues with billing. The one hand didn't know what the other hand was doing. I don't think Alan Knott-Craig (Junior) was the man for the job of running iBurst (a bit young also he was like late twenties / early thirties - not that young people can't run companies). Maybe the board thought because his daddy was CEO of Vodacom he would be a valuable asset connection-wise. He has stepped down (after his daddy stepped down at Vodacom). Don't seem like much has changed though.
 
Land Locked said:
From http://mybroadband.co.za/vb/showthread.php?p=3417180#post3417180





Yesterday you told the temp i-burst rep you wanted no help from her but that you wanted an explanation from Shaun, today you're complaining that nobody else is helping you? Seems to me you're just letting off steam.
Click to expand...

Dude the quote from me does it seem like i am asking for help ? I don't think there is any reference to the word "Help" so don't stick your nose into another people's affairs. I am looking for acknowledgment or an apology and i am spreading the word that I-Burst is in fact incompetent in dealing with customers. Go troll some other thread ...
 
Mananger said:
Dude the quote from me does it seem like i am asking for help ? I don't think there is any reference to the word "Help" so don't stick your nose into another people's affairs. I am looking for acknowledgment or an apology and i am spreading the word that I-Burst is in fact incompetent in dealing with customers. Go troll some other thread ...
Click to expand...

I'm not going to get involved in a shouting match, goodbye
 
This is not a shouting contest. I was not aware we were having a contest in the first place. I am just voicing my frustration on the forum. This is what forums are for, to complain or demand a response or commend where applicable. I just don't appreciate people thinking they know what the issue is and then try and discredit my thread. So again if you don't know the history of an issue don't bother getting involved as you are not in my shoes and have no idea what i have been through with I-Burst. This is a standing issue for 5+ months. I am tired of it. So can someone please let me know if I-Burst is registered with the ICASA cause i feel that this is the next step in my case.

I-Burst Rep, Dude no offense but you are new to the forum and a little low on the authority scale to be dealing with this issue i am aiming at top management and it seems they are not around to address my complain.
 
They are a telecoms provider, therefor they are under Icasa's mandate.

Type up your complaint and send it to
Fax - 011-566-3444
Att Consumer Area

www.icasa.org.za You can go find the phone numbers there. Ask for the consumer area.
Justa note. 14working days while they get an answer back from the provider, so it is not a fast process.
 
Last edited:
Mananger said:
This is not a shouting contest. I was not aware we were having a contest in the first place. I am just voicing my frustration on the forum. This is what forums are for, to complain or demand a response or commend where applicable. I just don't appreciate people thinking they know what the issue is and then try and discredit my thread. So again if you don't know the history of an issue don't bother getting involved as you are not in my shoes and have no idea what i have been through with I-Burst. This is a standing issue for 5+ months. I am tired of it. So can someone please let me know if I-Burst is registered with the ICASA cause i feel that this is the next step in my case.

I-Burst Rep, Dude no offense but you are new to the forum and a little low on the authority scale to be dealing with this issue i am aiming at top management and it seems they are not around to address my complain.
Click to expand...

I'm going to back Mananger on this one. I've aged five years for every year I've been with iBurst from all the stress. iBurst should NOT be your flagship connection. And it shouldn't be your last resort either!
 
Thank you for the responses and support guys i appreciate it very much ;). I am sure another 14 days will be worth my efforts. Even though this issue is only recorded 5 months ago. The issues revolving around latency issues and general internet problems with I-Burst started 1+ years back when i got the contract so i am willing to fight the fight to get some fire under I-Burst backside :mad:
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X