I cannot change my tariff plan!No logic!

[human75]

Hi.
good day.
i have accidently changed my tariff plan while i was playing around my USSD settings.now i cannot change back to 8ta more.Tariff plan change is very simple process with any other network in South Africa but not in 8ta.i really did not understand how come it is not possible at all!!!There is no logic no sense.Can someone help me?
Kind regards

 

[Gaz{M}]

did you call 081180?

 

[sajunky]

Provide more details. What was your previous plan? Some tariffs are promotional and an offer has expired.

 

[Milano]

Is it related to the whole 8ta / Telkom Mobile rebranding thingy?

 

[human75]

Hi guys.
Thanks for replies.
i was on 8ta more and now i am on promotional data tariff plan.i have phoned to customer service and they said "there is no way to reverse back to 8ta more tariff plan.i have spoken to 2 agents and one manager but all of them gave same answer.i think there are two ways.buy new sim and lost my number or i have to port out to other network and port in to 8ta again...

 

[sajunky]

Hi guys.
Thanks for replies.
i was on 8ta more and now i am on promotional data tariff plan.i have phoned to customer service and they said "there is no way to reverse back to 8ta more tariff plan.

Yip, some provisioning on the SIM card is not reversible. I am currently PSB Data Promo plan (using 2+1GB), it has been provisioned non-roaming before 8ta-only data plans became available for normal SIMs. There is no return to roaming. These is no option to change plan.

 

[human75]

Yip, some provisioning on the SIM card is not reversible. I am currently PSB Data Promo plan (using 2+1GB), it has been provisioned non-roaming before 8ta-only data plans became available for normal SIMs. There is no return to roaming. These is no option to change plan.

dont you think this is lame and stupid?
are they using abacus or computer to manage their accounts?

 

[sajunky]

dont you think this is lame and stupid?

It might be stupid.

I think it has been programmed on the SIM in write-once area, so this settings cannot be changed. They say it cannot be changed, I believe them. If they had two different tariffs for such devices, you could change (as user tariff information is stored on their computers), but there is only one tariff, therefore it can't be changed.

 

[Nerfherder]

dont you think this is lame and stupid?
are they using abacus or computer to manage their accounts?

Its probably neither...

 

[MickeyD]

So who made the mistake here?

 

[AnibugZA]

Two things: Firstly, 8ta more no longer exists, which is why all new customers are being moved over to the new tariff plans. Existing customers can stay on 8ta more for now, but will eventually all be made to move over too because they are phasing it out completely.

Secondly, I've been in the USSD menu for changing your tariff plan. They give you a very clear warning message that if you change your tariff plan you cannot go back to 8ta more, with additional confirmation required that you want to continue. Now I'm not saying that you didn't do it accidentally, you could have finger-troubled or simply not have been paying attention, but the fact remains that they give a very clear warning.

There is unfortunately no way to go back.

 

[human75]

Thanks for clear explanation.I didn't give attention is right answer.it is my stupidity.i ll agree my site.But their system is worst then my stupidity.Sorry but Still it does not make any sense to dont give customer any option for reverse back to old tariff plan.regards

Two things: Firstly, 8ta more no longer exists, which is why all new customers are being moved over to the new tariff plans. Existing customers can stay on 8ta more for now, but will eventually all be made to move over too because they are phasing it out completely.

Secondly, I've been in the USSD menu for changing your tariff plan. They give you a very clear warning message that if you change your tariff plan you cannot go back to 8ta more, with additional confirmation required that you want to continue. Now I'm not saying that you didn't do it accidentally, you could have finger-troubled or simply not have been paying attention, but the fact remains that they give a very clear warning.

There is unfortunately no way to go back.

 

[Swa]

It actually does make sense. More allows roaming but this means promotional offerings are not feasible. If you move over to the promotional tariff you lose your extra airtime because you can already take advantage of promotions. If they allow you to move back to 8ta more you would be able to use the promotional offerings with roaming.