The sites weren't registered with intent to do explicit damage to Sentech, but naturally it is entirely possible to do so with a couple of handy URL's, should the situation require. This move from Sentech (even though extremely late) is admirable though, and I wish for this service to be succesfull.
It is strange though (as with my ebucks experience) how something like *sucks.co.za manages to grab the attention of the higher business types more than the constant murmuring about problems from their underlings and customers.
Whilst I understand (from daily experience) that shielding is neccesary between end-users and technical and management staff, it is sometimes best to hear it directly from a customer. This is why flat-management-style companies often perform better than hierarchial monoliths, because they understand customer needs faster and get feedback faster. Whilst it can lead to chaos, there is such a thing as organized chaos, and it does work very well, as companies like Bloomberg can attest.
I think the biggest message to Sentech management should be that end-users in this country is no longer content with monolithic structures and mechanisms of customer service such as has been perfected by companies such as Telkom and the state.
We prefer honest, responsible, and open feedback. ProAsm has been one of the exceptions at Sentech so far, and he has literally given Sentech a human face, instead of the image of an endless ticket-number-providing service.
As users, we are all excited about MyWireless. We think it's great. We love the fact that it's an alternative. We read up about the technology, and speculate. We build wireless networks ourselves. We have here on this forum anything from mechanical, electrical, software, and electronic engineers, right down to your average computer enthusiast that revels in building his next super-home-computer. "lusers r dumb" does not qualify as the means to service customers in this country anymore.
ProAsm has done a marvelous job in debunking this everyday South African style customer experience. Unfortunately, he appears to have been the exception, rather than the rule in Sentech. I hope that this can change over time.
In the meantime all I really want is for the service to work as has been advertised and promised, and for Sentech to attempt to communicate more responsibly. Make us feel they actually give a hoot.
Registering another gazillion URL's is entirely possible, but I do feel we're not fighting the spawn of Satan here. Neither do I think that the stonewalling tactics we've seen is acceptable. I consider MyWireless to be remediable, and I'm not entirely willing to give up on it yet.
But for me, it all boils down to promises made, the delivery of service and the right not to be treated like an idiot.
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MyWireless <s>Hacks</s> Tweaks & Tech Info ||
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