I have given up.....I suppose???

[Shadow69]

I have had an ongoing dispute with Cell C regarding the unilateral termination og my pre-paid broadband service. I have even used "hello Peter" to voice my disapproval. In essence, someone at Cell c decided to suspend my pre-paid contract 3 months before it was due to expire. No amount of threats and postings, and phonecalls and personal delivery of documents to Cell C headoffice had any response. Lots of commitments were made in terms of someone contacting me to resolve the issue, but nothing has happened in this regard

I get the distinct impression that the management at Cell C have got ostrich blood in their veins....but your head in the sand and it will go away.

Unfortunately the contract was in my company's name, so I cannot go the Small Claims Court route, and I suspect Cell C know that it will not be worth my while to pursue legal channels.

But.......to all prospective Cell c clients out there....a word of advice......DON'T!!!!

Check out Hello Peter and see why!

 

[|tera|]

They will eat stones if they did this to me

 

[Avenue]

yeah look cell c are not known for their great customer service

 

[StrontiumDog]

Does the CPA offer any help?

 

[Elimentals]

What was the reason they gave you why it was cancelled?

I have a feeling there is more to the story here?

 

[Shadow69]

No reason given....they initially indicated that they had someone working on the case, but it died a sudden death. The fact that I only had about 3 months of my contract left (value+- R450.00) does not make it worth my while to pursue the issue anymore.......it just irks me that they can behave so autocratically and still get away with it!!

 

[Elimentals]

No reason given....they initially indicated that they had someone working on the case, but it died a sudden death. The fact that I only had about 3 months of my contract left (value+- R450.00) does not make it worth my while to pursue the issue anymore.......it just irks me that they can behave so autocratically and still get away with it!!

Well the reason I say there must be a story is that I had a similar experience, in my case I have 2 months left on my Data and my card got blocked with some excuse about my Rica information could not be validated, and this while I have 2 other Cell C numbers. This all happened while I was in communication with them, so its not like I was ignoring the SMS.

I was planning to migrate my 2 Data SIM's to contracts come end of January when the data expired but seeing that they "lose" RICA info I guess I will go to another SP for my contracts.

Edit: oh and same as you I am not going to waste my time and money to rectify it.

 

[Cell_C]

I have had an ongoing dispute with Cell C regarding the unilateral termination og my pre-paid broadband service. I have even used "hello Peter" to voice my disapproval. In essence, someone at Cell c decided to suspend my pre-paid contract 3 months before it was due to expire. No amount of threats and postings, and phonecalls and personal delivery of documents to Cell C headoffice had any response. Lots of commitments were made in terms of someone contacting me to resolve the issue, but nothing has happened in this regard

I get the distinct impression that the management at Cell C have got ostrich blood in their veins....but your head in the sand and it will go away.

Unfortunately the contract was in my company's name, so I cannot go the Small Claims Court route, and I suspect Cell C know that it will not be worth my while to pursue legal channels.

But.......to all prospective Cell c clients out there....a word of advice......DON'T!!!!

Check out Hello Peter and see why!

Hi Shadow69

Please can you send me all your details, will look in to it for you ASAP.
I'm working on Elimentals as well. his should be resolved by tomorrow.

Regards
~AM~