MickeyD
RIP
End user rule #1: never piss off the IT Admin staff.
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What I did on those issues after I found it becoming a problem and spoke to my CEO who agreed:
Company Cell phone off on holidays, only on for an hour at night to pick up messages. (Private number stays private)
Fixing anybody's PC can only be done after hours and I would charge people (fixing PC's that does not belong to the company during work hours was out)
Working More than 45 hours a week is against the law, if you dont want to pay me I took days off.
Set up SLA's with your boss and let management sign it. This helps both sides if a problem is not fixed in time how to escalate it like outsourcing.