iBurst + 64K

Sent it Gcebile, but what will you be able to sort out with my username that hasn't affected every I-Burst customer already.... And still not resolved.
 
SG-Atlantis said:
I dont want to sit in march with no throttle service and pay for something i dont want. Rather move to another service provider that really does offer more for less should iburst not allow the old packages.
Click to expand...

That's precisely why I applied at another service provider. I already know that iWorst cannot monitor my bandwidth accurately, that they thus cannot provide an accurate account and that their technical support is a sales department in disguise - if they aren't too busy with trying to explain to their tortured customers what the difference is between client-side browser hijacking and server-side browser redirecting. Suddenly, they can get very technical but if you phone them with an DNS error (which I have since resolved by using a DNS other than the default iWorst one), nobody has a cooking clue, eh?

If iWorst kept a no-mess-no-fuss, flat fee of R150 per month, unthrottled, uncapped, I would reconsider. But then, how often has it happened over the years that iWorst casually informs one that they have completely new packages now? And you have no say in the matter.

How many customers have been migrated to the new rip-off from the old rip-off without a glitch? How then can iWorst expect to convince us that they can manage to keep us all on the old packages without a glitch? I'm sorry, but it seems rather unlikely to me. You have a better change of finding a black cat in a coal cellar at night during a power failure.

R150 is not some arbitrary number. You can get uncapped, unthrottled fixed line broadband at R500 per month - all the bells and whistles included. The modem for this is far cheaper than 1 month of iWorst will currently cost me (which, I believe would amount to about R800 since I'd have to take the 5gb package AND subscribe for the throttled service, which I'm currently getting for R250 per month anyway. This is in no way an upgrade and I suspect that to market it as if it were an upgrade is fraud). iWorst would have to better this offer considerably or price themselves out of the market.

How many times have we had to put up with system upgrades or engineers looking into issues, only to have them remain unresolved for months? Not days, not weeks - months. And now, iWorst wants to put up their prices while trying to make it look like an 'upgrade'. Is there someone from ESKOM working at iWorst? Seems like they have the same tactic - provide you with less, charge you more and try to convince you that it's for your own good because the service they're selling you now is paying for a better system years down the line...

If I get migrated to the new ridiculous rip-off prices, I will end up paying about the same for 1 month of iWorst than I would pay at the new ISP for 1 month of uncapped, unthrottled fixed line access plus a brand new modem. This includes line rental. It only excludes an installation fee. If iWorst had any business sense, they'd know that a bird in the hand is better than 8 birds nesting in your new tower - not to mention the inconclusive allegations that the new towers are a health risk to anyone within the radiation.

The biggest joke is that iWorst is trying to target SMMEs with their bigger and better packages while giving us home users the finger because their system is too crap to handle the size of the current customer base. Yet, since iWorst started as a cheap alternative to the other providers, and the other providers have since smartened by dropping their prices due to various factors, why would anyone with business sense go for iWorst? Most medium-sized businesses already have a fixed telephone line, thus paying about R500 per month more for uncapped internet on a fixed line looks far more reasonable than paying (whatever rip-off iWorst is trying to torture people with - guess it has to be more than the R800 or so I would've been paying if I were masochistic enough to stay with iWorst?).

Many people on this forum own their own businesses or have friends who are starting businesses and who are looking at getting internet. Guess what I tell people when they ask me about internet? I tell them whatever they do, don't get iBurst.

I'd be playing my fiddle while iWorst goes down in flames. I don't play the fiddle, but I might as well take it up while I wait for the help desk to respond to my emails. There is certainly more than enough time.
 
ZombiePriest, if Iburst ever reads your mail and doesn't change something, nothing will. +10000000000000
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X