iBurst and my Money

Having a 100% signal does not mean you have a good reception, you should test your signal with apps like UTtracestar. I speak under correction but your signal quality is mesured in Decibels the higher it goes the worse your reception is so -110dbi would be bad and -70dbi would be good. Iam not a 100% sure on this so nobody flame me if iam wrong.

this is an example of a connection with a 100% signal but bad reception

7/3/2007 7:03:10 PM,9,Roodepoort WT,-84,19,6,2,7/10 Good
7/3/2007 7:03:10 PM,5,Midrand JW,-110,40,12,0,2/10 Terrible, arial might not help
7/3/2007 7:03:20 PM,51,Unknown,-107,32,10,0,2/10 Terrible, arial might not help
7/3/2007 7:03:20 PM,61,Unknown,-112,31,9,1,1/10 Signals from Space are Better
7/3/2007 7:03:20 PM,28,Bramley North,-118,37,11,0,1/10 Signals from Space are Better
7/3/2007 7:03:31 PM,9,Roodepoort WT,-85,19,6,2,7/10 Good
7/3/2007 7:03:31 PM,43,Unknown,-108,35,10,0,2/10 Terrible, arial might not help
7/3/2007 7:03:31 PM,24,Benoni (Maluti),-114,27,8,0,1/10 Signals from Space are Better
7/3/2007 7:03:51 PM,3,Sandton City,-106,26,8,3,2/10 Terrible, arial might not help
8/14/2006 9:57:07 AM,9,Roodepoort WT,-85,19,6,1,7/10 Good
8/14/2006 9:57:07 AM,3,Sandton City,-108,14,4,0,2/10 Terrible, arial might not help
8/14/2006 9:57:17 AM,9,Roodepoort WT,-84,19,6,2,7/10 Good

this is one with a good reception with a 100% signal

7/3/2007 7:03:10 PM,22,Constantia Kloof (Proton),-71,7,2,1,9/10 Excellent
7/3/2007 7:03:20 PM,22,Constantia Kloof (Proton),-70,7,2,1,9/10 Excellent
7/3/2007 7:03:31 PM,22,Constantia Kloof (Proton),-71,7,2,1,9/10 Excellent
7/3/2007 7:03:51 PM,22,Constantia Kloof (Proton),-69,7,2,1,9/10 Excellent
8/14/2006 9:57:06 AM,22,Constantia Kloof (Proton),-73,7,2,3,9/10 Excellent
8/14/2006 9:57:17 AM,22,Constantia Kloof (Proton),-73,7,2,3,9/10 Excellent
8/14/2006 9:57:27 AM,22,Constantia Kloof (Proton),-72,7,2,2,9/10 Excellent
8/14/2006 9:57:37 AM,22,Constantia Kloof (Proton),-72,7,2,3,9/10 Excellent
8/14/2006 9:57:48 AM,22,Constantia Kloof (Proton),-73,7,2,3,9/10 Excellent
 
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D34M0n7 said:
Sorry Shaun but you are wrong.... I have between 95% and 100% reception, does my iBurst work well? - NO!
That is signal strength and not quality. Get me a decibel reading and I will let you know about the quality of your connection.

I have friends who have iBurst, what is their reception like? - Excellent.
Does it work well? -NO! Excellent as in your 95% to 100%. I have been through this a 100 times on the forum. That is quantity not quality.
PM me for instructions in signal finding.

iBurst service in terms of internet connection is crap, iBurst service in terms of customer satisfaction is once again... CRAP! With CRAP signal you will have a CRAP connection.

I support the statement that you do more damage controll for iBurst than you do for us but its nothing much agains you as a person but as a iBurst employee. HUH!!!! Are you stating you dont like me because I work for iBurst?
Please clarify. I am about to get out the razor blades and my showpiece Samurai sword.

Please realise that many of us are UNHAPPY and therefore iBurst has a big problem to solve, which they never seem to. We are in the process of a total system upgrade and this has caused many of the issues people are experiencing. We are not sitting back and waiting. The iBoss team works 24/7 on issues to be resolved. We want stability. On a daily basis we are solving individual clients problems and this can be corroborated by many on this forum.

You say many things about iBurst which, well I dont think they are true and neither do many of the people here it seems - Like good reception = good service. Reception is not service. People and their commitment, dedication and willingness are service. Signal quality means a more enjoyable Internet connection. If there is one ISP out there that never has an issue please let them step forward.

So what I have been noticing so far with iBurst customer service is :

They always tell you the THEORY never, but they ignore the possibility or they deny anything out of the THEORY 'box'. OK... This statement just confuses me. Clarify for a reply.

How many other iBurst customers here have been treated like idiots by the iBurst staff? I have on many ocasions, they tell me things which are either not true or they say the opposite of what I tell them. A good example is when I contacted them earlier this month to report slow speeds etc they saidmy speeds are bad because I have low reception JUST after I told them reception is fine. Why do I not get one of my field techs to come out and measure your quality of signal. Proof is in the pudding they say.

Actualy its just happend again on this forum :P What happened?

Please note:

I DO NOT have anything agains Shaun, he seems nice etc. I just hate iBurst.
Click to expand...
OK.... Sad.... Please dont do anything you will regret later. Call me on my cell before you go postal. I can assist you if you like.


Thank you for your questions.
 
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Hi all.


Regarding the Bloemfontein Towers. Here are the numbers.

Here are the BSCC code for Bloemfontein:

1. Lock logan BSCC: 0
2. Brandkop BSCC: 3
3. Spitkop BSCC: 2
4. Naval hill BSCC: 1
5. Rosestaad BSCC: 5



Hope this helps your signal finding.

Thanks
 
Haha, a cocky iBurst employee, finaly someone with a sence of humor... that can also ask questions.

Alright.

Just so you know I do have iBurst techs coming to my house to check the signal... for the second time.

as for "I have been through this a 100 times on the forum. That is quantity not quality.
PM me for instructions in signal finding." ... What... Quantity not Quality? WHAT!? I'm sorry I dont get it you are saying I dont know how to find signal strenght? If so then I do, just not all the details on it, all your app will give me is a % and it varies between 95% and 100%. And quantity vs Quality... dont get that bit at all.

"With CRAP signal you will have a CRAP connection." Um... Ok this is frustrating... Its all I ever get from iBurst.... BUT before I had iBurst installed I had them do a signal quality check, they told me all is in order and my internet would operate at full capacity aka 1mb/s. Tho I did forget to mention that in this post, for that I am sorry.

"HUH!!!! Are you stating you dont like me because I work for iBurst?
Please clarify. I am about to get out the razor blades and my showpiece Samurai sword."

No, I dont hate you... You work for a shady company and for that reason their employees may be a bit shady.

"We are in the process of a total system upgrade and this has caused many of the issues people are experiencing. We are not sitting back and waiting. The iBoss team works 24/7 on issues to be resolved. We want stability. On a daily basis we are solving individual clients problems and this can be corroborated by many on this forum."

Right.... sigh... What I'm on about is not things that have happend recently but things that have been going on for YEARS, if you look at the posts dated from before the upgrades there are a lot of unhappy people so blaming the recent upgrades for your customers being unhappy is only a small part of the full picture.

"Reception is not service. People and their commitment, dedication and willingness are service. Signal quality means a more enjoyable Internet connection. If there is one ISP out there that never has an issue please let them step forward."

SIGH! iBurst customer service is the worst I have ever had to deal with. If I pick up the phone now and call iBurst I will be speaking to a highschool fallout who dosn't even know how internet works, letalone how to help people sort out problems.

and there are no ISPs that have never had a problem... But I dont think there are any that ahve as much problems as iBurst, everyday theres something up with iBurst.

"They always tell you the THEORY never, but they ignore the possibility or they deny anything out of the THEORY 'box'. OK... This statement just confuses me. Clarify for a reply."

I admit that I should have been more specific.

In the world of physics you have what we call Theories... there are many of them and they are just what the name implies, a theory they are not facts but they can be moddeled off of. What I am implying is that iBurst looks at what their internet is theoreticaly capible of but is is not like that in the real world.... it is much much worse but they - the customer help ppl on the phone - never want to accept it that iBurst is slow etc.... I have called in beofre about internet problems and was told that they never get ANY complaints... I think i even have an old email that says exactly the same thing somewhere.

"Actualy its just happend again on this forum :P What happened?" if you cant sopt that then just dont bother with it, k?

ONCE AGAIN I'll say this.... Shaun I dont dislike you, you are a man (probably, correct me if I'm wrong) with a job, yet you work for a bad company and I know you get a lot of trash but it is not directed at you, its directed at iBurst... you are the middleman.
 
Devviem said:
it looks if i can add the towers in the towers.ini file. Shuan would you be so kind as to give me the names of all the towers in Bloem?

[Pretoria]
0=NoTower (Uplink Failed)
1=SunnyPark
2=WonderBoom Webb
3=Erasmus Park (Parkell)
4=Centurion
5=Menlopark (CSIR Telkom)
6=Hatfield (Lynnwood Forum)
7=Fairy Glen
Click to expand...

Where is the Moreletapark tower?
 
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